Services
JDS Australia have embraced a business-centric, end-user-focused approach to application monitoring.
We believe in organising application monitoring and management from the point of view of the end user, and by business processes, with infrastructure metrics in support. With this approach, business objectives and end-user requirements drive priorities.
Our approach is guided by several key principles:
- Measuring and monitoring from an end-user perspective
- Correlating end-user behaviour with infrastructure metrics
- Tailoring the presentation of monitoring data to the needs of specific groups
- Providing real-time alerting
- Prioritising issues based on customer impact
- Facilitating rapid root cause analysis by presenting a combination of customer experience and infrastructure metrics
Our Service offerings focus on:
- Business Service Management help you manage the overall health of your business services across networks, servers and applications, linking infrastructure performance to end-user monitoring
- Application Performance Management to proactively view into application availability and performance, enabling you to identify problems before they affect your customers
Training
JDS Australia are proud to be an authorised training provider in the Asia Pacific region and a key partner organisation in the HP Global Technology Enablement (GTE) Program. The GTE allows JDS Australia to be in the forefront of software training with JDS providing training services to commercial users, other HP partners and HP themselves.
If you would like to have JDS Australia provide any HP training services to your organisation, please review the Training section of this site.
HP Software Products
JDS Australia uses the following applications as part of our solution:
HP Business Availability Center™
- HP Business Process Insight™ (BPI): monitor the performance of back-end business processes
- HP Business Process Monitor™ (BPM): identify availability and performance issues before they impact customers by eliminating external client-dependent and ISP issues
- HP Business Service Level Management™ (SLM): proactively manage service levels from the business perspective
- HP Diagnostics™: HP Diagnostics: achieve 24×7 application availability and performance in production and ensure go-live readiness in pre-production environments with a single unified solution across the lifecycle
- HP Discovery and Dependency Mapping™: gain real-time visibility into the dynamic relationships between applications and the IT infrastructure
- HP End User Management™ (EUM): proactively monitor application availability in real time and from the end-user perspective
- HP Problem Isolation™: single point of access into your application problems and likely causes with advanced guided process that helps reduce time to resolution and increase time between failures
- HP Real User Monitor™ (RUM): complete visibility into the experience and behavior of every user, from every location, for critical web applications
- HP SiteScope™ (SiS): maintain the availability and performance of your distributed IT infrastructures
- HP System Availability Management™: collect and monitor system availability and performance data across the enterprise
- HP TransactionVision™: provide business transaction monitoring that dramatically increases visibility into your customer-facing transactions
- HP Universal CMDB™ (UCMDB): configuration management database for IT organisations implementing business service management and ITIL-based initiatives
HP Network Management Center™
- HP Network Node Manager™ (NNM): provide intelligent fault and availability management for world-class networks
- HP Performance Insight™: provide multi-domain IT service level reporting and capacity planning
HP Operations Center™
- HP Operations Dashboard™: provide personalised views for key users and stakeholders into end-to-end IT infrastructure service health
- HP Operations Manager™: HP’s market leading solution for distributed event, system, and availability management
If you require any further information regarding Application Monitoring software, services or training; please contact us.