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ServiceNow—The latest and greatest at Knowledge17

ServiceNow—The latest and greatest at Knowledge17

ServiceNow’s Knowledge17 event has now come to a close, with many exciting new features and developments announced. This year’s was the biggest Knowledge event to date, with 15,000 delegates in attendance—the first event, in 2004, had just 85! The theme for 2017 was ‘Enterprise at Lightspeed’, and this idea underpins the year’s featured products.

New ServiceNow CEO, John Donohoe, was the conference’s first keynote speaker. He brings leadership and vision from his time at eBay and Bain, and his speech outlined how experience in enterprise transformation is informing his vision for ServiceNow’s continuing growth. Donohoe emphasised his role as a servant of customers, staff and partners, with his first 100 days spent on a customer listening tour.

ServiceNow have committed to continuing to provide customers with more capabilities out-of-the-box, better visibility over the product roadmap, improved training for new products, and a better user experience.

Event guests included customers, such as Ashley Haynes-Gaspar from GE, who described their experience of business transformation delivered on a ServiceNow platform.  Ms Haynes-Gaspar shared the insights she has gained from her experiences as an advocate for women in IT, and entertained the crowd in her exchange with executive Dave Schneider, referring to him as a great ‘man-bassador’.

GE plans to consolidate 90 systems to a single platform, as well as enhancing self-service through use of Service Portal on top of Customer Service Management, which Haynes-Gaspar demonstrated for the audience. The solution featured GE service agents as the end users, with tabbed views, a Service 360 view, and a responsive solution that provides suggestions on how to resolve cases. A 10% increase in self-service will deliver an anticipated $10m in benefits.

Knowledge17 focused on the idea that automation will drive growth and productivity for organisations, and highlighted new offerings in key areas.

HR Onboarding

One of the most requested capabilities in ServiceNow has been the ability to deliver HR approval and provisioning workflows out-of-the-box. ServiceNow have now responded with an application introducing a new framework that enables onboarding, offboarding, and change activities to be driven by configuration.

Security Response

ServiceNow are recognising the increasing importance of security to the enterprise, and have identified security response as a key area requiring automation. The growth of IoT and the increasing prevalence of attacks means staff do not have the capacity to respond to security incidents and vulnerabilities without the assistance of automated remediation. ServiceNow Security Operations extends existing SIEM capabilities to provide triage and automated response. It also leverages the policy and compliance capabilities found in GRC to monitor and proactively manage risks in IT.

The Consumer Experience

A fundamental principle underlying ‘Enterprise at Lightspeed’ is that enterprise users are entitled to an experience like that associated with consumer services in our lives outside of work. Central to delivering this type of experience is the Service Portal, which links the intuitiveness and flexibility of the modern web service UI to the power of the ServiceNow platform.

Performance Improvement

Donohoe acknowledged that customers are demanding better performance from ServiceNow. He outlined performance improvements expected from the upcoming release of Jakarta, and committed to continuing to provide improvements in future releases.

Software Asset Management

While ServiceNow has included hardware asset management for several years, IT operations professionals have been screaming for the addition of Software Asset Management (SAM) capabilities. ServiceNow has stepped up, and their new SAM module provides automation for managing software inventories. It features native integration with systems of record such as SCCM, as well as the ability to sync with sources on an ongoing basis. It is a significant improvement for those of us that have been managing true-ups in Excel, because ServiceNow is able to provide a central, automatically-synced record. Where SAM truly shines is in the ability to build intelligent business rules that model your actual licence entitlements, and proactively manage allocations. IT Ops can make real savings, not only by lessening labour efforts, but by reducing software licensing costs.

Intelligent Automation

Intelligent automation of IT operations promises to provide greater visibility and proactive management of IT. JDS continues to follow this trend closely, as we have been bringing this capacity to customers for several years via a range of products in the industry. ServiceNow brings a new approach, with a ‘Guitar Hero’-style user interface that maps events onto timelines. The potential is there to provide more meaningful insights for IT, enabling staff to more efficiently manage incidents, problems, and changes in their environment. ServiceNow uses machine learning to provide automated responses to issues based on event and response histories. ServiceNow CTO Dave Wright demonstrated how the approach is capable of raising incidents for future issues that have not yet occurred. Exciting as this is, we will want to take care with this feature in customer environments, to be sure we are not generating unnecessary noise.

Benchmarking

Jakarta brings the ability for IT managers to benchmark performance of their operation against peers in industry groups. This will be valuable for organisations that apply a continual improvement approach to their IT operations, and which are mature enough to benefit from a data-driven approach.

Over the next few weeks, JDS will continue to bring you insights into our experiences and learnings at Knowledge17, and what lies ahead for customers—so stay tuned!

Posted by Matthew Stubbs in News, Products, ServiceNow, 0 comments
The Australian Defence Reserves Support Council Awards JDS

The Australian Defence Reserves Support Council Awards JDS

Lt. Samuel Abdelsayed receives the 'Employer Support Award - Medium Business' on behalf of JDS.

Lt. Samuel Abdelsayed receives the ‘Employer Support Award – Medium Business’ on behalf of JDS.

JDS has again been awarded by the Australian Defence Reserves Support Council, an organisation which assists Reservists both within Australia and overseas.

This is the second time JDS has received an ‘Employer Support Award’.  Staff member, Lieutenant Samuel Abdelsayed, nominated JDS for being supportive of his Reserve activities and enabling him to attend all training activities and courses.

JDS Managing Director John Bearsley says that Sam’s service in the defence forces is to be highly commended, highlighting the role of service in developing professionalism and problem-solving skills.

Thanks go to both the Defence Reserves Support Council, and to Sam for his demonstration of leadership and commitment.

 

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Posted by Laura Skillen in News, 0 comments
JDS is now a CAUDIT Splunk Provider

JDS is now a CAUDIT Splunk Provider

Splunk Enterprise provides universities with a fast, easy and resilient way to collect, analyse and secure the streams of machine data generated by their IT systems and infrastructure.  JDS, as one of Australia’s leading Splunk experts, has a tradition of excellence in ensuring higher education institutions have solutions that maximise the performance and availability of campus-critical IT systems and infrastructure.

The CAUDIT Splunk offering provides Council of Australian University Directors of Information Technology (CAUDIT) Member Universities with the opportunity to buy on-premise Splunk Enterprise on a discounted, 3-year basis.  In acknowledgement of JDS’ expertise and dedication to client solutions, Splunk Inc. has elevated JDS to a provider of this sector-specific offering, meaning we are now better placed than ever to help the higher education sector reach their data collection and analysis goals.

What does this mean for organisations?

Not-for-profit higher education institutions that are members of CAUDIT can now use JDS to access discounted prices for on-premises deployments of Splunk Enterprise.  JDS are able to leverage their expertise in Splunk and customised solutions built on the platform, in combination with their insight into the higher education sector, to ensure that organisations have the Splunk solution that meet their specific needs.

 

Secure organisational applications and data, gain visibility over service performance, and ensure your organisation has the information to inform better decision-making.  JDS and Splunk are here to help.

 

You can learn more about JDS’ custom Splunk solutions here: Active Robot Monitoring with Splunk.
Contact one of our Australia-based consultants today on 1300 780 432.

Posted by Laura Skillen in Higher Education, News, Splunk, 0 comments
JDS Win AppDynamics Partner Award

JDS Win AppDynamics Partner Award

JDS Win AppDynamics 2016 Emerging Markets Partner of the Year Award

We are delighted to announce JDS have received the AppDynamics 2016 Emerging Markets Partner of the Year Award at AppSphere 2016 in Las Vegas on the 15th Of November. As a team, we are very proud of this award as it is the result of a lot of hard work from a lot of talented people at JDS.

John Bearsley, Managing Director of JDS said, “AppDynamics has stormed the market in the past few years as one of the leading next generation Application Performance Management Tools. We have seen first hand how it can transform the monitoring landscape for our customers providing them great visibility into the end user experience and the performance and availability of their business critical applications. AppDynamics is a vendor we are proud to support and we look forward to helping many more customers derive its significant benefits in the years to come”.
appd-awardv2

To see how JDS can help ensure it works with AppDynamics check out our AppDynamics Page.

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Posted by Joseph Banks in AppDynamics, News, 0 comments
Learning Analytics

Learning Analytics

CAUDIT Analysis Part 3

View Part 1 Here
View Part 2 Here

Since 2006, the Council of Australian University Directors of Information Technology (CAUDIT) has undertaken an annual survey of higher education institutions in Australia and New Zealand to determine the Top Ten issues affecting their usage of Information Technology (IT).

To help our customers get the most out of this report, JDS has analysed the results and is offering a series of insights into how best to address these pressing issues and associated challenges.

Issue 8: Learning Analytics

student-success

Supporting improved student progress through establishing & utilising learning analytics.”

Every interaction from students, staff and researchers, through any of an institution’s systems, is a data point of interest. These points of interest are a wealth of information that can be used to improve services and experiences institution wide.

Numerous studies show the importance of basing decisions on quantifiable measurements. It allows you to target, change and measure outcomes. For example, measuring student performance beyond the standard result orientated structure can allow an institution to intervene earlier in a student’s progress. One study showed that a university was able to intervene as early as two weeks into a semester (Sclater, 2016). They identified students who were at high risk of dropping out and helped these students adjust their program.

These areas may be outside of the typical ICT purview, but are becoming increasingly ICT driven. ICT tends to own the analytics platform and should be responsible for ensuring it meets an institutes requirements.

CAUDIT Ranking Trend: 2014 – | 2015 #17 | 2016 #8
 

Challenges and Considerations

challenges
Challenge: Manage increased data inflow from a vast array of sources across campuses.
Students and teachers can bring in a multitude of devices for use on campus, including laptops, tablet, smartphones and more. They can also access institutional facilities, applications, systems, and data whilst at university, work, home. These are just a few examples of different institutional data points. Combining all of these devices across a variety of locations depicts how data points are increasing exponentially.

Each data point when analysed in the right manner, holds valuable information – information that determines how an institution should respond and/or intervene to ensure it is providing the right solution to the matter at hand. In order to gain this value, an institution should first understand how to manage many and different data inputs.

JDS has the experience in building and implementing platforms that can provide a universal solution – a solution that can collect, index and analyse any machine data at massive scale, without limitation. Institutions can then search through this data in real time, correlate and analyse with the benefit of machine learning to better understand institutional trends and ultimately make better informed decisions.

Challenge: Cross collaboration across institutional stakeholders (eg. students, teachers, admin, etc.)
An institution such as a university has a wide variety of internal and external stakeholders, all with the need to share information between one another. This information also often originates from a large variety of sources.

The challenge here is making this data from students, teachers, researchers and administration staff accessible to each other in a controlled, normalised manner. These stakeholders will also have different questions to ask of the same data, each with their own requirements. ICT does not necessarily have a deep understanding nor require a deep understanding of the content of this data, but they can provide a single platform for collaboration. A common platform can address these issues and allowing cross collaboration between stakeholders while improving an institutions products and services.

With the help of JDS, ICT can provide such a platform that allows ease of generating dashboards, reports and alerts. JDS can enable the institution to not only ask various questions of the same data but also create visualisations and periodic reports to help interpret and use the information gleamed.

JDS has implemented such solutions across various Australian organisations, unleashing the powerful data collection functionalities of a variety of industry leading monitoring tools. We have our own proprietary solution, JDash, purpose build to help organisations collaborate to understand service impact levels, increase visibility into IT environments, allow efficient decision making and provide cross silo data access and visualisations. JDash is also fully customisable to various institutional needs and requirements.

Challenge: Using analytics for early intervention with student difficulties.
In a recent article in The Australian, the attrition rate from some universities was above 20%. Numerous factors contribute to this, which can ultimately be reduced through early prevention. Institution can make better informed decisions if they have the right data at the right time.

The CAUDIT report highlighted the need to identify student performance early. This allows an institution to intervene by either advising a student of a different direction or providing the right resources to handle their difficulties.

In order to provide this level of insight into student drop-out rates and early intervention, institutions need to build and manage a learning analytics platform. A learning analytics platforms collects, measures, analyses, and reports data on the progress of learners within context.

JDS can assist institutions with building a centralised, scalable, and secure learning analytics platform. This platform can ingest the growing availability of big datasets and digital signals from students interacting with numerous services. From the centralised platform, institutions can interpret the information to make decisions on intervention and ultimately reduce attrition rates of students.

About JDS

about-jds
With extensive experience across the higher education sector, JDS assists institutions of all sizes to streamline operations, boost performance and gain competitive advantage in an environment of tight funding and increasing student expectations. With more than 10 years’ experience in optimising IT service performance and availability, JDS is the partner of choice for trusted IT solutions and services across many leading higher education institutions.

 

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Posted by Joseph Banks in Higher Education, News, Tech Tips, 0 comments
Educational Technology

Educational Technology

CAUDIT Analysis Part 2

View Part 1 Here
View Part 3 Here

Since 2006, the Council of Australian University Directors of Information Technology (CAUDIT) has undertaken an annual survey of higher education institutions in Australia and New Zealand to determine the Top Ten issues affecting their usage of Information Technology (IT).

To help our customers get the most out of this report, JDS has analysed the results and is offering a series of insights into how best to address these pressing issues and associated challenges.

Our second insight featured here discusses the importance of educational technology in maximising the student experience and helping universities compete in the digital age.

 

Issue 4: Educational Technology

student-success

Supporting the use of innovative technology in teaching in learning.”

ICT in higher education is subject to the same disruption that’s affecting other industries. The difference is, universities are also at the frontline of generational disruptions including ‘Digital Natives’.

Such generational and technological shifts bring a primary challenge to institutions like yours. The question is, how do you maintain an agile technology platform and reliable services. These services can transcend technology shifts and allow students to mix and match their own personal requirements with what the university has to offer.

Ultimately, universities must offer emerging technologies and services to students that can be used by both digital and non-digital natives. What doesn’t change however, is that both groups are seeking tools that are easy to use, fast to access and always available.

CAUDIT Ranking Trend: 2016 #4 | 2015 – | 2014 –
 

Challenges and Considerations

challenges
Challenge: Embrace emerging technologies throughout learning spaces as well as virtual and remote laboratories.

The dramatic rise of the Bring Your Own Device (BYOD) phenomenon in both the public and private sector presents both challenges and opportunities. Today, organisations and education institutions alike are struggling with deploying technologies that are in sync with what people use in their everyday lives.

The key to resolving this challenge is to have a core platform that offers, tracks and manages these new services. To achieve this, a robust alignment of new technologies is needed with current processes and existing tools/apps. Unfortunately, we’re seeing agencies re-invent the wheel just to get something out there to meet student expectations.

Having an agile platform in place will allow you to standardise new product offerings while at the same time accelerating the adoption of emerging technologies. This platform should facilitate the on-boarding of technologies with minimal effort – backed by orchestration and automation capabilities. In turn, this will give your institution a clear understanding of how technologies are being used and the agility to shift rapidly into new area as required.

Challenge: Provide reliable and robust systems for learning that are interactive, collaborative and personalised.

So you’ve got the latest and greatest technologies…but they’re not always working. What now?

The objective here is that on top of facilitating the use of new technologies through a platform that allows you to distribute, track and manage it, you need to ensure that it is operating efficiently.

Bear in mind, that ‘fast to deliver’ does not always translate to ‘fast to use’. Systems that are deployed need to be reliable so they don’t create more unplanned work.

Unfortunately, unplanned work will impact your institution. For example, full-time employees will be removed from project work to concentrate on fixing issues in production. This has the effect of slowing down the process of adopting and offering emerging technologies – making ICT absent from the innovation discussion.

JDS provides numerous services to ensure the performance of your services – ranging from testing and diagnosing to monitoring. In cases where there are performance issues, we can help you diagnose and narrow down the root-cause of issues. Proceeding to production, JDS can give you visibility into the performance and availability of your systems so you can keep an eye on how your services are being used, and address any issues early – reducing unplanned work.

About JDS

about-jds
With extensive experience across the higher education sector, JDS assists institutions of all sizes to streamline operations, boost performance and gain competitive advantage in an environment of tight funding and increasing student expectations. With more than 10 years’ experience in optimising IT service performance and availability, JDS is the partner of choice for trusted IT solutions and services across many leading higher education institutions.

 

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Posted by Joseph Banks in Higher Education, News, Tech Tips, 0 comments
Student Success Technologies

Student Success Technologies

CAUDIT Analysis Part 1

View Part 2 Here
View Part 3 Here

Since 2006, the Council of Australian University Directors of Information Technology (CAUDIT) has undertaken an annual survey of higher education institutions in Australia and New Zealand to determine the Top Ten issues affecting their usage of Information Technology (IT).

To help our customers get the most out of this report, JDS has analysed the results and is offering a series of insights into how best to address these pressing issues and associated challenges.

Here we take a look at the first technology-related issue.

 

Issue 1: Student Success Technologies

student-success

Improving student outcomes through an institutional approach that strategically leverages technology.”

For the third year in a row, “student success technologies” has been identified as the highest priority issue within the higher education sector in Australia and New Zealand. In addition to having the appropriate technologies in place, focus is turning to the analysis of the vast volume of data that most institutions collect with these technologies. Doing this effectively and in real time can assist in the decision making process ensuring appropriate actions and limited resources are used to their maximum benefit.
In many cases, institutions have already invested in technologies to support student success, but often these are not being leveraged to their fullest potential, or have not been integrated with other available technologies to provide an improved solution to support student, teacher and researcher success. If persisting with these technologies, the attraction and benefit of new and emerging technologies may not be fully realised if built upon this below-performing foundation.

 

It is one thing for institutes to provide technologies that support student success but useless if those technologies are not accessible, available or performing at the expected levels.

 

CAUDIT Ranking Trend: 2014 #1 | 2015 #1 | 2016 #1
 

Challenges and Considerations

challenges
Challenge: Analysing multiple disparate solutions, each providing insight into different aspects of student, faculty, and administration performance.

Many institutions today have a range of applications supporting different aspects of the student experience (for example: student learning portals, ERP and student administration systems, email and document management, BYOD enablers, etc). While consolidating this information and interpreting it through intelligent dashboards can help display the data, it won’t be enough to find correlations and provide beneficial analysis.

JDS can assist with designing and implementing solutions to combine real-time data from multiple disparate sources to provide a unified view via dashboards, analyse trends and interpret complex data relationships to improve the overall student experience.

Challenge: Ensuring that investments made in technology enablers and new emerging technologies are actually being used and are being used effectively.

It is one thing for an institution to commission supporting technologies and deploy them for use, however it is all for nothing if those systems are either infrequently available when required or performing so poorly that they effectively become unusable. IT departments and vendors alike are often guilty of assuming that the way a service has been designed is the way the service will actually be used. Understanding how services are actually being consumed, both in real-time and through historic analysis, can lead to proactive modification of essential services to improve effectiveness.

JDS has a rich history of providing and supporting End-User-Monitoring (EUM) and Application Performance Management (APM) solutions that improve service performance and availability and provide valuable insight into the effectiveness of delivered services.

Challenge: Using data as information to assist with early intervention to ensure student academic completion.

Institutions have access to large volumes of data on their student population and their progress, both current and historic, that are often maintained in multiple, disparate applications and technologies. Combining this internal sourced data with additional external sources (e.g. QILT) improves identification of students requiring additional assistance or those likely to require future assistance.

Being able to combine or ‘dice’ and ‘splice’ this information – across dimensions of discipline, faculty, geographic location, learning methods or any other demographic – can provide valuable insight into where to invest limited support resources to maximise the likelihood of student retention and success.
JDS can assist by leveraging industry best-of-breed technologies to interrogate, consolidate and analyse these disparate data silos to deliver information that can be acted on to improve overall graduation rates.

Challenge: Managing multiple arrangements and contracts with service and vendor providers

With new technologies and cloud point solutions, institutions face the challenge of managing multiple relationships between internal service providers and external partners and vendors. Services being delivered require monitoring and the technologies that underpin them will necessitate upgrades, patches and monitoring of SLAs. New processes need to be created and maintained. Help desks require additional training and knowledge base articles to be created.

 

JDS can assist institutions through the identification of routine processes that can be automated and ensure that new applications and services are integrated into their current service management solution.

 

About JDS

about-jds
With extensive experience across the higher education sector, JDS assists institutions of all sizes to streamline operations, boost performance and gain competitive advantage in an environment of tight funding and increasing student expectations. With more than 10 years’ experience in optimising IT service performance and availability, JDS is the partner of choice for trusted IT solutions and services across many leading higher education institutions.

 

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Posted by Joseph Banks in Higher Education, News, Tech Tips, 0 comments
HPE Software Spin-Off and Merge With Micro Focus

HPE Software Spin-Off and Merge With Micro Focus

HPE announced at their third quarter results this Wednesday that they will spin off and merge their software division with Micro Focus in a deal worth $8.8 billion. HPE remains majority shareholder at 50.5% of the new combined company with expected annual revenue of $4.5 billion and a $2.5 billion cash payout.

Meg Whitman announced “the combination of HPE’s Application Delivery Management, Big Data, Enterprise Security, Information Management & Governance and IT Operations Management businesses with Micro Focus will create one of the world’s largest pure-play software companies.”

The merge comes off the back of several rumours mostly indicating interest from various private equity firms. The deal includes HPE’s ‘non core’ software assets including Vertica, ArcSight, and products from its acquisitions of Autonomy and Mercury Interactive.

Read the press release from Meg Whitman here.

Posted by Joseph Banks in News, 0 comments
NOWForum Melbourne

NOWForum Melbourne

Join us at NOWForum to learn about ServiceNow’s newest innovations, product roadmaps, as well as real-world customer case studies and thought leader keynotes.

EXPERIENCE THE SERVICE REVOLUTION

NowForum is where professionals from every corner of the enterprise gather to learn about the power of a future fueled by service.

This complimentary one‑day event is packed with inspirational insights and practical information, including real‑world customer case studies and thought leader keynotes, as well as opportunities to connect with ServiceNow experts to learn about our newest innovations and product roadmaps.

Join us at this unique gathering of service management professionals and discover how the service revolution can transform your business.

November 10, 2016 at Crown Melbourne
NowForum offers an unparalleled opportunity to learn from visionary business executives and service management experts while networking with your peers from diverse industries. Keep checking for updates to the agenda as ServiceNow add speakers and topics for guiding your work in transforming service management throughout your organization.

Agenda

Register Here

 

Posted by Joseph Banks in Event, News, 0 comments
Machine Learning with Splunk

Machine Learning with Splunk

Learn about how to optimise machine learning using Splunk, with this video from JDS Consultant Danesen Narayanen.

Posted by Joseph Banks in News, Splunk, 0 comments
JDS and HPE Software, celebrating 10 Years of Partnership

JDS and HPE Software, celebrating 10 Years of Partnership

HPE Awardc2

We’re honoured to have been recognised by HPE Software for JDS Australia’s 10 years partnership. This award, celebrating the milestone, was presented to JDS Australia’s Victorian General Manager, Steve Smith, at a gathering of HPE Software’s partners from across the Asia Pacific and Japan region in Phuket, Thailand on Monday 20th June 2016.

The enterprise-grade testing, monitoring and IT management solutions from HPE Software have long been a cornerstone of JDS’ success at ensuring critical IT systems work for our customers. Steve Smith, Victorian General Manager noted, ’Our relationship with HPE Software continues to be instrumental to JDS Australia’s capabilities across the disciplines of testing, monitoring and IT management. HPE Software’s solutions have developed and matured significantly over the past ten years and now encompass powerful automation, big data, cloud and security components which support many of the challenges faced by today’s IT teams and the rapidly evolving IT landscape. At JDS we look forward to continuing our partnership with HPE Software as we serve the Australian IT marketplace, helping our customers ensure their IT systems work today and into the future’.

Since 2003 JDS Australia has built a reputation of technical expertise in Testing, Monitoring and IT Management, ensuring IT systems work. JDS Australia has earned numerous HPE Software awards over the past 10 years including the Asia Pacific and Japan Partner of the Year award. JDS Australia partners with a number of the leading solution providers including HPE Software, CA Technologies, ServiceNow, Dell, AppDynamics and Splunk.

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Posted by John Bearsley in Hewlett Packard Enterprise, News, Splunk, 0 comments
Completing the APM Picture with AppDynamics EUM

Completing the APM Picture with AppDynamics EUM

Completing the APM Picture with AppDynamics End User Monitoring

 

How are your customers really experiencing your apps right now? How is your business reputation, loyalty and revenue being affected by the world between your application servers and your customer? AppDynamics End User Monitoring (EUM) completes the APM picture by letting you See, Act on, and Know about your customers' real experiences in real time.

With EUM, AppDynamics extends the valuable insights it provides by tracing all the way out to the browser or mobile app giving complete end-to-end visibility for every customer experience.

Watch this session to learn:

  • Why you need to understand the full customer experience on top of what is happening in your data centre.
  • The customer experience metrics that matter most.
  • How AppDynamics EUM gives visibility of the complete picture from your customer's devices to and through your backend APIs and applications.
  • How EUM Synthetics further helps you to Know at all times that your apps are working at their best.

Discover exactly how your end users experience and engage with your applications.

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Posted by Joseph Banks in AppDynamics, News