Category: News

Completing the APM picture with AppDynamics EUM

AppDynamics, NewsJDS

How are your customers really experiencing your apps right now? How is your business reputation, loyalty and revenue being affected by the world between your application servers and your customer? AppDynamics End User Monitoring (EUM) completes the APM picture by letting you See, Act on, and Know about your customers' real experiences in real time.

With EUM, AppDynamics extends the valuable insights it provides by tracing all the way out to the browser or mobile app giving complete end-to-end visibility for every customer experience.

Watch this session to learn:

  • Why you need to understand the full customer experience on top of what is happening in your data centre.
  • The customer experience metrics that matter most.
  • How AppDynamics EUM gives visibility of the complete picture from your customer's devices to and through your backend APIs and applications.
  • How EUM Synthetics further helps you to Know at all times that your apps are working at their best.

Discover exactly how your end users experience and engage with your applications.

How operational health builds business revenue

News, SplunkJDS

Splunk IT Service Intelligence (ITSI) is a next-generation monitoring and analytics solution that provides new levels of visibility into the health and key performance indicators of IT services. Use powerful visualizations and advanced analytics to highlight anomalies, accelerate investigations and pinpoint the root causes that impact service levels critical to the business.Join this session to learn how to:

  • Translate operational data into business impact.
  • Provide cross-silo visibility into the health of services by integrating data across the enterprise.
  • Visually map services and KPIs to discover new insights.
  • Transform machine data into actionable intelligence.

What is Service Intelligence?
IT operations is responsible for running and managing the services that businesses depend on. Service intelligence improves service quality, helps IT make well-informed decisions and supports business priorities.

Why Splunk IT Service Intelligence?
Splunk ITSI transforms machine data into actionable intelligence. It provides cross-silo visibility into the health of services by integrating data across the enterprise, visually mapping services and KPIs to discover new insights, and translating operational data into business impact. With timely, correlated information on services that impact the business, Splunk ITSI unifies data silos, reduces time to resolution, improves service operations and enables service intelligence.

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Case Study: Performance testing at RMIT

Higher Education, NewsJDS

JDS Australia’s work at RMIT, performance testing the MyResults (student results) website, has been written up by HP as a case study.

Twice a year, RMIT publishes course results for its students on the student portal of the university’s website. These two days in the calendar generate the highest volume of website traffic. With such huge spikes experienced in a 24-hour period, RMIT’s student portal was being saturated and not handling the volume effectively. This resulted in poor performance and students reported difficulties in accessing their results in a timely fashion.

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Flash Group Case Study

NewsJDS

JDS Australia’s work at Flash Group, performance testing the Global Corporate Challenge website, has been written up by HP as a case study.

In 2010, the GCC website experienced a peak load of 8,403 visitors in the first hour after launch, and over 130,000 visitors on the first two days. Testing with LoadRunner before launch helped Flash achieve 99.99 percent uptime for the duration of the 16-week Global Corporate Challenge.
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