Discovery and Dependency Mapping allows organisations to automate the maintenance of business services views and dependencies. It provides the ability to map IT infrastructure to the logical application and business services that depend on it. It populates the organisations Configuration Management Database (CMDB) and provides the single version of truth, maintained regularly by identifying and populating the CMDB with new, changed or deleted servers or components on an ongoing basis.
The business service views, with their integration with the enterprise monitoring solutions, enables businesses to improve service impact analysis, change management and problem resolution processes.
The key benefits achieved through the implementation of various discovery and dependency mapping solution with JDS Australia services are:
- The ability to obtain up-to-date visibility of the dependencies and relationships that make up IT and business services.
- The reduction in troubleshooting time and an improvement in productivity.
- Minimising service outages and improve agility by more accurately scoping, assessing risk, executing and verifying configuration changes.
- Ensure the ongoing accuracy of the data stored in your organisation CMDB.
- Use the topology information to assess impact and resolve the most urgent and business critical incidents faster