Melbourne, AUSTRALIA – 22ND October 2007 – JDS Australia (JDS) today announced its support for HP Business Service Management (BSM) software.
JDS provides professional services throughout Australia with specialist skills, including expertise in HP Business Availability Center and HP Universal CMDB, that complement HP BSM.
Managing Director of JDS Australia, John Bearsley, said, “In our experience businesses aren’t particularly concerned about CPU usage or other infrastructure metrics; what they really care about is whether or not their business critical applications are available and performing within agreed service levels. By implementing HP BSM we help IT departments manage their sophisticated IT systems in support of their business stakeholders.”
JDS has significant expertise in assisting IT departments to gain visibility into their end user’s experience of delivered applications. Its effective use of HP BSM can assist IT departments with advanced notification of potential issues, problem isolation, reduced mean time to repair and the ability to prioritise remediation efforts based on an understanding of the business service impacts.
“IT organizations need to minimize the business impact of IT problems and manage business services as the business sees them,” said Chuck Neal, vice president, Channel and Alliances, Software, HP. “With HP BSM, JDS can help customers optimize their IT for better business outcomes.”
To see how JDS can help your business gain visibility into its key IT services, contact us.