Information Technology Service Management (ITSM) deals with the imperative to bring together business needs and IT service delivery. IT Service Management takes documented best practice such as ITIL and utilises these to meet specific business IT requirements. The benefits of a disciplined service management approach include consistent service delivery, more effective IT administration and processes and ultimately lower IT cost of ownership.
JDS provides advice, professional services and tools to support IT organisations in their endeavours to provide services to their customers within agreed service levels as well as assist in the management of the technology that provides these services.
JDS Service Management services include:
- Configuration Management
Providing expert assistance to organisations in establishing the technology and ongoing processes to record the IT Infrastructure used within the organisation. - Service Catalogue
JDS provides services that assist service catalogue managers to configure a toolset that will help them manage catalogue category hierarchies, items and bundles as well as automate the associated service request approval and fulfilment processes. - Service Desk
JDS has expertise with leading Service Desk support applications such as HP Service Manager that help manage user interactions, incidents and service catalogue requests. We can assist with the installation, configuration and technical support of these applications to ensure that that they continue to support IT organisational service goals. - Change and Release Management
An aim of Change and Release Management is to support organisational change processes ensuring minimal impact of IT changes to the rest of the IT infrastructure. - Run Book Automation
Assists in achieving the Release and Deployment Management goal of deploying successful changes and releases for the business. - Knowledge Management
Knowledge is a key organisational asset as it is the basis for quality decision making. Knowledge Management includes activities such as collecting, analysing, storing and sharing knowledge across an organisation. - IT Asset management
IT Asset Management addresses questions such as: What are your organisation’s IT assets? Where are they? How much do they cost? When are they due for maintenance or retirement? How many are due to be replaced? How many are leased? What penalties are immanent? What is the status of software compliance?