Knowledge is a key organisational asset as it is the basis for quality decision making. Knowledge Management includes activities such as collecting, analysing, storing and sharing knowledge across an organisation.
JDS can provide tools such as HP Service Manager that will support knowledge management activities and maximise the benefits of IT related knowledge for your organisation. The benefits of implementing a robust knowledge management solution for the organisation is wide and varied, including the ability to reduce the number of escalated incidents to the help desk through self-service knowledge bases.