Over the years of supplying high quality professional services for organisations across Australia, many of our customers have expressed a need for a more comprehensive and responsive software support offering that better meets their specific needs.
In response to our customer’s requests JDS has developed a range of support offerings that provide:
- Local Capability.
Access to support consultants that are local to the customers’ business, have an understanding of the customer business and objectives in using the software and the ability to respond in a timely fashion either remotely or, if required, on site to rectify any support issues. - Responsiveness.
The JDS Support offering is geared against Service Level Agreements that are more aggressive than those typically offered by vendors. - Knowledge.
Provision of a support service that is staffed and has access to professionals that have real world knowledge on the implementation and ongoing maintenance of the products being supported. All JDS support consultants involved in the delivery of support for our customers have real world implementation experience in the products that we are supporting, and are internationally recognised through certification in the products. - Scalability.
To meet their changing needs, both as they mature in the deployment of new operation monitoring technologies and as they, themselves, mature down the technology optimisation path. - Cost effectiveness.
The JDS support offering is structured to offer the protection level that you require, the quality of service you demand and at a price point that works within your budget.
The various levels of support that JDS offers to customers currently protect their investments in many millions of dollars of software product, across all aspects of the testing, monitoring and service management stack. We provide support for our customers automated testing efforts, test management, production performance and availability monitoring and performance testing programmes – to name a few.
If you require any further information on the support services that we are able to deliver, please contact us.