What we do
JDS provides local, skilled, and responsive services to support IT projects and operations. Bringing together expert services, the latest technology, and best practices, JDS achieves improved IT outcomes for businesses.
We do this by giving independent advice, providing training and ongoing support, and implementing IT testing, monitoring, and management solutions.
As leaders in our field, we work with organisations of all sizes and across all industries, with a particularly strong history in finance, government, higher education, utilities and energy, manufacturing, retail, and professional services.
What makes us different
JDS is different from other providers in the market because we offer 24/7 monitoring capabilities and support throughout the entire application lifecycle. We test the performance and security of your IT projects to give you the confidence that your projects are fit to 'go live.'
We give your IT Operations team visibility into the health of your IT systems, enabling them to identify and resolve issues quickly. We help you with the processes and tools required to effectively manage all facets of IT.
Our expert consultants will help you identify current or potential business issues, and then develop customised solutions to suit you.
JDS has a team of certified and award-winning AppDynamics technical experts who are setting the standard for APM implementation and operation in Australia. Do more than just deploy a fancy tool—implement it right, get it integrated into your daily IT life, and have it deliver on everything it promises.
JDS is proud to be a Platinum Partner, authorised Training Partner, and Global Technology Enablement Partner with Micro Focus. With nearly 15 years of experience optimising performance and availability, JDS is the partner of choice for solutions across the range of Micro Focus applications and operations solutions.
JDS is a ServiceNow Premier Sales & Services Partner with extensive experience in ITSM implementation and customisation and a large pool of technical consultants. We provide a strategic and differentiated level of partnership with ServiceNow, helping customise the ServiceNow platform to our clients’ needs.
JDS runs a national Splunk practice with certified architects and engineers across Australia. Our team of 20+ Splunk-certified consultants have experience spanning the core platform, IT Service Intelligence, Enterprise Security, and integrations with monitoring tools, dashboard engines, and various service desks.
Recent success stories

Case Study: Large Australian companies benefit from on-site support
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Support Stories Part 2: Remove the burden of administrative IT tasks
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Support Stories Part 1: JDS provides local and efficient support in Australia
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JDS partners with PagerDuty on William Hill digital transformation
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How synthetic monitoring will improve application performance for a large bank
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The benefits of performance testing ServiceNow
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Implementing an electronic signature in ALM
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The Splunk Gardener
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Using Splunk and Active Robot Monitoring to resolve website issues
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Case Study: Australian Red Cross Blood Service enhances critical application performance
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Case Study: Flash Group optimises performance of the Global Corporate Challenge Website
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Case Study: Bendigo Bank delivers a higher quality customer experience with HP
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Case Study: Superpartners optimises IT operations with HP and JDS
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Case Study: RMIT implementation of LoadRunner
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JDS and HP Software announce new customer case study
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Case Study: Australian Red Cross Blood Service
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Case Study: CitiPower and Powercor use JDS for support
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