Following an incredible week in Vegas for Splunk .conf23, the JDS team is excited to see all the new and upcoming features for the Splunk platform including AI, Observability, Security and IoT. Here is a recap of some of our favourite announcements from Splunk .conf23: Splunk Enterprise 9.1 A new Splunk version was released a week prior to Splunk .conf23, …

JDS has a proud history of working with industry-leading tools and ensuring they provide value for your business. We are excited to share that one of our major partners, Cisco, has announced their much-anticipated Full-Stack Observability (FSO) Platform at CiscoLive Las Vegas this month. We have been looking forward to the launch of the FSO platform which will help us …

ServiceNow, a leading platform for process mining and automation, recently launched its Utah release with several new features and enhancements, including multidimensional mining. Part Three of this blog series will explore how you can analyse and improve your IT service management (ITSM) workflows using process mining and automation. What is Process Mining? Process mining is a technique that applies data …

There has never been a better time to execute a migration to Atlassian Cloud.  Recent announcements at Atlassian’s Team23 conference included new products (Jira Product Discovery, Beacon), new features (Atlassian Intelligence (AI), Slack/Teams integration, Digital agents), and impressive improvements (Data residency location choice, Portal customization, Workflow and toolchain templates), demonstrating the vast range of opportunities and useful features/products that Atlassian’s …

What is Automation Resilience? In today’s fast-paced digital landscape, automation is becoming increasingly vital for businesses. However, as with any technology, it’s important to be prepared for unexpected disruptions and failures. This is where automation resilience comes in. Automation resilience is the ability of an organisation’s automation solutions to withstand unexpected interruptions and recover quickly from failures. Without automation resilience, …

2023 is off to an exciting start for JDS, as Australia’s leading Cisco Full Stack Observability partner. There were a host of new product features and announcements which came out of Cisco Live in Amsterdam last month, all focused on fast and secure customer experiences with data-driven insights and action.  Here are four exciting takeaways from the event that we’re …

End of Server Sales and Support In late 2020, Atlassian announced their end-of-life roadmap for Server edition sales and support in a push towards migrating to Atlassian Cloud (see below). Three years on, we find ourselves hitting the third milestone of this plan, and no longer have the ability to purchase new apps for Atlassian Server. The final end-of-support date …

Improvement Initiatives As businesses grow, IT processes become increasingly complex and difficult to manage. This is where Process Optimisation comes in, providing a way to evaluate and enhance the performance of your IT processes using data from your systems. In other words, it’s a method of making sure that your IT processes are running as smoothly and efficiently as possible …

Imagine this… You’re at work, and suddenly an application you’re using stops working. You’re in a rush and can’t afford to spend hours on the phone with technical support. But what if there was a way to get your problem solved quickly and efficiently, without ever having to speak to a human being? The ServiceNow Virtual Agent is an AI-driven …