SAP lifecycle

Browser Console

When working on ServiceNow portal widgets, etc, it can be useful to write out information to the browser’s console log. You can display the browser console by pressing F12 but, as you’ll notice, the console is a bit noisy. Writing information to the console is useful, but it can be difficult to spot the exact information you’re looking for. There …
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SAP lifecycle

Glide Variables

ServiceNow uses a special type of super flexible variable to store information in what appears like a single field, but is actually a complex storage/management system with a database column type called glide_var. As each record can have a different number of variables stored as key/value pairs, there’s no easy way of dot-walking to the name of the variable within …
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Governance, Risk & Compliance

ServiceNow has implemented Governance, Risk and Compliance (GRC) based on the OCEG (Open Compliance & Ethics Group) GRP Capability Model. What is GRC?

  • Governance allows an organisation to reliably achieve its objectives
  • Risk addresses uncertainty in a structured manner
  • Compliance ensures business activities are undertaken with integrity

Whether organisations formally recognize GRC or not, they all need to …
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Asset Management in ServiceNow

Effective ICT departments are increasingly reliant on solid software and hardware asset management, yet the concept can often strike fear into the hearts of organisations as the complexity and work involved can seem endless. Indeed, Asset Management can be like trying to reach the moon with a step ladder! New advances in ServiceNow seek to change that ladder into a …
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/ Blog, ServiceNow, ServiceNow
Catalog Client Scripts

Understanding Database Indexes in ServiceNow

ServiceNow uses the MySQL database to manage its information, so whenever users are looking at a list of records they’re looking at the results of a database query. Like all databases, MySQL is designed to handle large volumes of information in the most efficient manner possible. To do this, MySQL has a concept known as indexes. These work very much …
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Fast-track ServiceNow upgrades with Automated Testing Framework (ATF)

Why automate? ServiceNow provides two releases a year, delivering new features to consistently support best practice processes. ServiceNow has flagged they will move towards “N-1” upgrades in 2019, meaning every customer will need to accept each release in the future. To keep up, ServiceNow customers should consider automated testing. This can provide regression testing, completed consistently for each release, and reduce …
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Catalog Client Scripts

ServiceNow Catalog Client Scripts: G_Form Clear Values

ServiceNow’s Service Portal allows businesses to interact with their users/customers with a catalog of various items, giving users easy access to services that help them conduct their business activities. Recently, JDS was engaged to assist a customer with a Human Resources (HR) onboarding form that integrated with SAP. There were more than fifty fields on a single form, spanning six …
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tech tips

Is DevPerfOps a thing?

New technology terms are constantly being coined. One of our lead consultants answers the question: Is DevPerfOps a thing? Hopefully it’s no surprise that traditional performance testing has struggled to adapt to the new paradigm of DevOps, or even Agile. The problems can be boiled down to a few key factors:

  1. Performance testing takes time—time to script, and time …
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Monitoring Atlassian Suite with AppDynamics

Millions of IT professionals use JIRA, Confluence, and Bitbucket daily as the backbone of their software lifecycle. These tools are critical to getting anything done in thousands of organisations. If you’re reading this, it’s safe to guess that’s the case for your organisation too! Application monitoring is crucial when your business relies on good application performance. Just knowing that your …
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