The Go Foundation is an inspiring organisation empowering young Indigenous Australians by providing scholarships from primary school through to University. Co-founded by Adam Goodes and Michael O’Loughlin in 2009, the foundation offers mentoring, leadership, networks and support to GO students on their journey to employment. JDS is immensely proud to have committed to donating $30k to the GO Foundation over …

Modal Dialog boxes are a great way to enhance the user experience and provide more detailed feedback to users than a default browser popup. Recently, we had a challenging set of requirements from a customer. They needed a bunch of mandatory fields (easy enough with UI Policies) but there was a twist—they needed:

• Fields that were mandatory ONLY if …
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The Problem

JDS Australia works with numerous customers who utilise the force.com platform as the primary interface for their end users (internal and external) to execute business critical services. The flexibility and extensibility of the component based Lightning framework has allowed businesses to customise the platform to meet their specific requirements. However, many of these companies struggle to monitor, quantify or …

Measuring employee digital experience is a great way to assess how well your systems are performing. With the move to working from home there is now greater importance in making sure your IT services can support multiple device types and varying network conditions. This scenario is where uberAgent shines. uberAgent is a user experience monitoring and endpoint security analytics product …

The problem A JDS customer embarked on a project to implement Salesforce to provide their users a single user interface to fulfil their customer needs. Their aim, to make the interface easy to use and reduce the time to process customer requests. At the same time, the business had to ensure that their customer data stored in Salesforce was secure …

Understanding the difference between Virtual Agent LITE and the full Virtual Agent offering is a must when planning your organisation’s Virtual Agent journey. The following matrix will help you to understand the benefits of the Virtual Agent LITE product as a starting point, whilst clearly highlighting the immense value that can be realised in proceeding with the full Virtual Agent …

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Technology Background

Like any enterprise platform, ServiceNow has a complex relationship with its underlying architecture. Originally, ServiceNow was built on Java using Jelly XML for server-side component rendering. For its time, this approach was cutting edge.

As the Internet matured and social media ramped up, Google developed a clever client/server binding language called AngularJS that allowed for dynamic HTML pages to be …

Summary JDS was engaged to performance test a National Sales Event at a very large scale in 2020. There are multiple events which happen throughout different periods of the year but this particular engagement was in preparation for the largest sales event of the year. Test Scenario Approach and Modelling Typical performance load tests would start off with a conservative …

ACLs or Access Control Lists are the process by which ServiceNow provides granular security for its data and can be applied to individual records, as well as fields within those records. When working with ACLs, it is extremely important to note that the order in which an ACL definition is evaluated has performance implications. These are:

1. Roles
2. Criteria
3. Script

…

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