Why automate? ServiceNow provides two releases a year, delivering new features to consistently support best practice processes. ServiceNow has flagged they will move towards “N-1” upgrades in 2019, meaning every customer will need to accept each release in the future. To keep up, ServiceNow customers should consider automated testing. This can provide regression testing, completed consistently for each release, and reduce …

New technology terms are constantly being coined. One of our lead consultants answers the question: Is DevPerfOps a thing? Hopefully it’s no surprise that traditional performance testing has struggled to adapt to the new paradigm of DevOps, or even Agile. The problems can be boiled down to a few key factors:

1. Performance testing takes time—time to script, and time …
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Millions of IT professionals use JIRA, Confluence, and Bitbucket daily as the backbone of their software lifecycle. These tools are critical to getting anything done in thousands of organisations. If you’re reading this, it’s safe to guess that’s the case for your organisation too! Application monitoring is crucial when your business relies on good application performance. Just knowing that your …

Understanding how your SAP system is performing can be a time-consuming process. With multiple environments, servers, APIs, interfaces and applications, there are numerous pieces to the puzzle, and stitching together the end-to-end story requires a lot of work. That’s where SAP PowerConnect can assist. This SAP-certified tool simplifies the process by seamlessly collating your SAP metrics into a single command …

There are many use cases for deploying a tool to monitor your SAP system. Releasing your application between test environments, introducing additional users to your production system, or developing new functionality—all of these introduce an element of risk to your application and environment. Whether you are upgrading to SAP HANA, moving data centres, or expanding your use of ECC modules …

Gartner has coined another buzz word to describe the next evolution of ITOM solutions. AIOps uses the power of Machine Learning and big data to provide pattern discovery and predictive analysis for IT Ops. What is the need for AIOps? Organisations undergoing digital transformation are facing a lot of challenges that they wouldn’t have faced even ten years ago. Digital …

JDS has spent a lot of time this month showing how our bespoke synthetic monitoring solution, Active Robot Monitoring with Splunk, is benefitting a wide variety of businesses. ARM has been used to resolve website issues for a major superannuation company and is improving application performance for a large Australian bank. We’re also currently implementing an ARM solution for one …

JDS is currently working with several businesses across Australia to implement our custom synthetic monitoring solution, Active Robot Monitoring—powered by Splunk. ARM is a simple and effective way of maintaining the highest quality customer experience with minimal cost. While other synthetic monitoring solutions operate on price-per-transaction model, ARM allows you to conduct as many transactions as you want using under …

  This is where organisations like the FDA (Food and Drug Administration in the United States) and TGA (Therapeutic Goods Administration in Australia) come in, enforcing regulatory controls around all aspects of the manufacturing process to minimise risk and ensure a high level of quality. These regulatory bodies understand that effective quality assurance goes much further than just regulating the …