The Splunk wizards at JDS are a talented bunch, dedicated to finding solutions—including in unexpected places. So when Sydney-based consultant Michael Clayfield suffered the tragedy of some dead plants in his garden, he did what our team do best: ensure it works (or ‘lives’, in this case). Using Splunk’s flexible yet powerful capabilities, he implemented monitoring, automation, and custom reporting …

Recently, one of JDS’ clients reached out for assistance, as they were experiencing inconsistent website performance. They had just moved to a new platform, and were receiving alerts about unexpectedly slow response times, as well as intermittent logon errors. They were concerned that, were the reports accurate, this would have an adverse impact on customer retention, and potentially reduce their …

“We depend on technology to deliver essential services to our people and healthcare professionals around the country,” says Wayne Bolton, manager of Applications and Integration Services for the Blood Service. “If our applications are unavailable, slow or not performing as intended, we’re potentially impacting patient care. In this business, time is critical.” Historically, the Blood Service tested and monitored its …

In 2009, Flash experienced some performance issues with the Global Corporate Challenge (GCC) website—the world’s first virtual health program that encourages corporations to help their employees get active and healthy—that resulted in speed degradation, functionality errors and site downtime
With the number of GCC participants predicted to double in 2010 to 120,000, Flash needed to drive a higher level …

Bendigo Bank provides banking and wealth management services to individual and small to medium businesses. It is represented in all states and territories with almost 900 outlets, including more than 190 company-owned branches, 250 locally-owned Community Bank® branches, 90 agencies and 800 ATMs. With a tradition of adding value for customers through quality personal service, the bank recently began to …

With a mission to achieve efficiency and effectiveness through operational excellence, Superpartners sought to strengthen the end-user experience by gaining greater visibility into its IT infrastructure. The company turned to HP and adopted a Business Technology Optimization (BTO) approach to optimize the availability, performance and effectiveness of its business services and applications with HP Business Availability Center software. Objective To …

Twice a year, RMIT publishes course results for its students on the student portal of the university’s website. These two days in the calendar generate the highest volume of website traffic. With such huge spikes experienced in a 24-hour period, RMIT’s student portal was being saturated and not handling the volume effectively. This resulted in poor performance and students reported …

Lt. Samuel Abdelsayed receives the ‘Employer Support Award – Medium Business’ on behalf of JDS. JDS has again been awarded by the Australian Defence Reserves Support Council, an organisation which assists Reservists both within Australia and overseas. This is the second time JDS has received an ‘Employer Support Award’. Staff member, Lieutenant Samuel Abdelsayed, nominated JDS for being supportive of …

Splunk Enterprise provides universities with a fast, easy and resilient way to collect, analyse and secure the streams of machine data generated by their IT systems and infrastructure.  JDS, as one of Australia’s leading Splunk experts, has a tradition of excellence in ensuring higher education institutions have solutions that maximise the performance and availability of campus-critical IT systems and infrastructure …