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Women in IT: Emma Taylor

Women in IT: Emma Taylor

October 11 is International Day of the Girl Child—a date marked since 2012 to recognise the obstacles girls face and how they can be overcome through empowerment and global action. Encouraging and empowering girls to pursue STEM subjects from a young age is critical to fostering equality in scientific, mathematical, and technical careers in the future. To celebrate International Day of the Girl Child, JDS is releasing the next instalment of our new Women in IT series, where we interview women working across our offices in technical and business roles. This month we chatted with Adelaide technical consultant, Emma Taylor.


Emma Taylor, Consultant—Adelaide

It’s been over a year since Emma Taylor started in her role as a consultant at JDS, working in the Adelaide office. After a brief stint studying oenology (winemaking) at university, she transitioned into a computer science degree and has been working in IT ever since.

Emma combines her enthusiasm for maths and IT with her knowledge and experience working in retail as a manager and IT consultant. She uses both of those skills in her role at JDS.

We asked her some questions about how she came into the IT world, who her mentors have been along the way, and what her experience has been at JDS thus far.

JDS advertised themselves to meet my job desires and I have not been disappointed.

What drew you to IT?

I have always enjoyed developing a solution to fit a purpose and working with others to achieve their goals. When it came to making a career decision, I had some strong role models working in IT. One in particular, also a woman in tech, mentored me through the decision-making process, answering my questions with examples from her daily experiences.

By drawing on her knowledge, I was able to explore the IT industry and determine it was a good fit for me. Her support through my university degree and into my career has proved vital to my success.

What drew you to a job at JDS?

I was looking for a new challenge. I had some experience in consulting but very little exposure to monitoring systems. I also wanted to feel like part of a team and have a good work-life balance.

JDS advertised themselves to meet my job desires and I have not been disappointed.

Have you progressed in your career at JDS? If so, how?

Definitely. Since starting at JDS I have been provided with many training opportunities to get me familiar with the solutions we deliver.

As a consultant, I have grown also, experiencing a range of clients and varying scenarios. The team has supported my development and I always have someone I can ask for support if required.

Why do you think it’s important for women to be in IT?

Women quite often have a different perspective to offer in a given scenario. To ensure you are offering a complete solution, I believe you need to take into consideration the viewpoints of both men and women. After all, once the solution has been implemented, it is likely to be used by both women and men.

Why is JDS a good place to work for women?

JDS has a great culture that makes new employees feel welcome. There is a strong focus on training and an excellent support network within the company.

JDS is actively recruiting for technical consultant roles in Melbourne and Sydney, and we strongly encourage women to apply for any JDS position that suits their skills and workplace passion. Check out our current job listings and apply through our website.

Our team on the case

 

Do or do not. There is no try.

Emma Taylor

Consultant

Length of Time at JDS

Since April 2016

Skills

Product: HPE BSM, HPE SiteScope, HPE UFT, Splunk

Personal: Problem-solving, Analytical thinking

Workplace Passion

Breaking a complex situation down into more manageable smaller components that can be tackled individually to provide a comprehensive solution.

Commas save lives.

Amy Clarke

Marketing Communications Manager

Length of Time at JDS

Since July 2017

Skills

Writing, communications, marketing, design, developing and maintaining a brand, social media, sales.

Workplace Solutions

Words matter, so make sure you get them right!

Workplace Passion

Helping a company develop its voice and present that to their clients with pride.

Do it with purpose or don’t do it at all.

Vanessa Lizarraga-Castro

Internal Recruiter

Length of Time at JDS

Since July 2017

Skills

Futuristic, connectedness, learner, positivity, relator.

Workplace Solutions

Listen to understand not respond.

Workplace Passion

Matching people to their dream careers at an employer of choice (us).

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Women in IT: Celia Barbosa

Women in IT: Celia Barbosa

Over the last few decades, more and more women have pursued careers in technology, adding new strengths and diverse skills to the IT workforce. However, controversies such as the recent inflammatory memo written by a now-ex Google employee show us there is still progress to be made. Here at JDS, we are committed to being a workplace of choice for women, whether working in tech-based roles, sales, marketing, finance, or administration. We are excited to launch this new series of blog posts, Women in IT, where we will profile several of the outstanding women working for JDS across all our offices in Australia.

 


Celia Barbosa, Delivery Manager—Melbourne

One of our longest-standing employees, Celia Barbosa is currently a Delivery Manager for our consultant team in Melbourne. Having come from a background in engineering, she “fell into IT” after realising how much of her work in the engineering space relied on IT systems functioning correctly.

She took a job with JDS more than a decade ago and has been providing senior consulting to our customers and leadership within the organisation since then.

We asked her some questions about her role here, how it has changed over time, and what she recommends to other women searching for a great place to work in IT.

When you work here, it feels like it’s not just an organisation but a family.

What drew you to a job at JDS?

I had a background in IT monitoring systems (over ten years) and was working at a large investment organisation doing day-to-day “business as usual” tasks when the JDS job came up. The consultant position seemed a good fit for me, allowing me to offer more and use different skills. I liked the idea of working for a consulting company so I could do some of the more complex and higher value tasks, such as architect solutions for large clients.

Have you progressed in your career at JDS? If so, how?

Absolutely. I started at JDS as a consultant and quickly progressed to become the Monitoring Service Lead. I’m now a Delivery Manager and second in command to the Chief Operating Officer. John Bearsley, the Managing Director, has been supportive of my career here since the beginning and constantly encouraged me to move up in the company, helping me upskill and broaden my technical experience.

Why do you think it’s important for women to be in IT?

Females make up over 50% of the population and are big users of IT systems, so it makes sense for us to play a large part in IT. Who better than the users of an IT system to be involved in development and steer IT in the right direction? There is no technical part of IT that women can’t do just as well as men. Women also bring a range of new ideas, thought processes, skills, and experience to the table that is a benefit for any business.

Why is JDS a good place to work for women?

JDS is a great place to work because it provides ongoing training and a good support structure to ensure everyone is successful in their jobs. The JDS support structure, in particular, is something that I have not seen at many other consulting firms. JDS staff have good work-life balance. When you work here, it feels like it’s not just an organisation but a family.

Are you looking for a fantastic place to work in the IT space? JDS has offices in Melbourne, Sydney, Brisbane, and Adelaide—and we’re always on the lookout for innovative, skilled women who know their stuff when it comes to technology.

If you’re interested in learning more or being considered, please email us at careers@jds.net.au. We look forward to hearing from you.

Our team on the case

 

Learn from past mistakes.

Celia Barbosa

Delivery Manager

Length of Time at JDS

10 years

Skills

I have been in IT for over 20 years starting off specialising in various IT enterprise monitoring tools.

More recently, my focus has been on:

  • IT project and delivery management
  • Leadership and Staff management
  • Oversight of Enterprise Monitoring, Testing, IT Security, IT Service Management (ITIL) projects
  • IT processes
  • Technical problem solving
  • Best Practices
  • Technical architecture and solution design

Workplace Passion

I am passionate about solving business IT problems and processes. I don’t like inefficiency and seeing large organisation waste money so will always strive to show clients how to make the most of the tools they have or make recommendations on other tools only where required. I enjoy working with JDS consultants and helping our clients.

Commas save lives.

Amy Clarke

Marketing Communications Manager

Length of Time at JDS

Since July 2017

Skills

Writing, communications, marketing, design, developing and maintaining a brand, social media, sales.

Workplace Solutions

Words matter, so make sure you get them right!

Workplace Passion

Helping a company develop its voice and present that to their clients with pride.

Do it with purpose or don’t do it at all.

Vanessa Lizarraga-Castro

Internal Recruiter

Length of Time at JDS

Since July 2017

Skills

Futuristic, connectedness, learner, positivity, relator.

Workplace Solutions

Listen to understand not respond.

Workplace Passion

Matching people to their dream careers at an employer of choice (us).

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Upcoming Events

Oct
24
Tue
9:00 am PartnerNow Forum Sydney @ ICC Sydney
PartnerNow Forum Sydney @ ICC Sydney
Oct 24 @ 9:00 am – 5:00 pm
As part of NowForum, this complimentary partner-only event is for executives, senior business and technology leaders within our Asia Pacific ecosystem. You’ll hear from ServiceNow executives, who will share our 2018 partner and program strategy soContinue reading →
Nov
23
Thu
all-day National sales meeting @ JDS Melbourne office
National sales meeting @ JDS Melbourne office
Nov 23 all-day
All sales executives including Gene will be in Melbourne for a full sales day.
5:00 pm Splunk JDS .Conf Recap @ Splunk Melbourne Office
Splunk JDS .Conf Recap @ Splunk Melbourne Office
Nov 23 @ 5:00 pm – 8:00 pm
Splunk in Melbourne will be hosting an event similar to the one in Sydney in late August where Michael Clayfield did a dry run of his two presentations for .conf17. Sales will be inviting theirContinue reading →
Nov
24
Fri
all-day Fly-Home Friday @ JDS Melbourne
Fly-Home Friday @ JDS Melbourne
Nov 24 all-day
All JDS staff from the national offices will meet in Melbourne headquarters office.
Nov
25
Sat
7:30 am Corporate Games @ Albert Park
Corporate Games @ Albert Park
Nov 25 @ 7:30 am – 5:00 pm
JDS will be participating in the soccer, 5k run and 10k run this year at the Corporate Games in Melbourne.
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12:00 pm Victoria Family Christmas Party @ Treasury Gardens
Victoria Family Christmas Party @ Treasury Gardens
Dec 10 @ 12:00 pm – 3:00 pm
Save the date for the Victoria Family Christmas Party at Treasury Gardens! More information will be available shortly.
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5:30 pm Christmas/New Year shutdown period
Christmas/New Year shutdown period
Dec 22 2017 @ 5:30 pm – Jan 1 2018 @ 5:30 pm
For the Christmas and New Year period, all JDS offices will close from 5.30pm on Friday 22 December and reopen at 8.30am Tuesday 2 January. Have a safe and happy holiday season!
What the HPE Software move to Micro Focus means for you

What the HPE Software move to Micro Focus means for you

After a year-long planning and transition period, the new Micro Focus announced its official launch on Friday 1 September. The spin-off merger of HPE Software with Micro Focus is one of the biggest deals in IT this year. So, what does it mean for your business?


In their official press release, the new CEO of Micro Focus, Chris Hsu, stated: “We are bringing together a powerful combination of technology and talent uniquely positioned to drive customer-centered innovation at enterprise scale – enabling organizations to maximize the ROI of existing software investments while embracing the new hybrid model for enterprise IT.”

Having come into the role directly from his previous positions as COO of HPE and Executive Vice President and General Manager of HPE Software, Hsu is highly familiar with the workings of this software and the needs of users.

JDS Australia congratulates Mr Hsu, Micro Focus, and HPE Software on this deal and looks forward to partnering with Micro Focus going forward to deliver excellent IT and software outcomes to our customers. JDS will continue to support and work with Micro Focus software to ensure it works for your business.

As with all things in IT, change is inevitable and ongoing. And with change comes a certain level of excitement, but also uncertainty. With this transition from HPE Software to Micro Focus, JDS Australia is here to assist you in navigating any uncertainties or questions you may have.

If you have any concerns or questions about this change, or our ongoing partnership and capabilities with Micro Focus, please contact us by phone or email.

Our team on the case

'It is what it is' - Your action, your reaction and your mindset - they are the only things you have control over. The rest, all that is outside your control, it just is what it is.

Steve Smith

General Manager

Length of Time at JDS

10 years

Skills

It’s been a while since I was ‘on the tools’ but my background is as a software engineer and I have a solid understanding of the technology stacks and the components within those stacks. My strength, however, is probably more in understanding technology from the other perspective—from that of a consumer of technology as well as that of a supplier.

Workplace Passion

Being a part of providing a work environment that provides others with the opportunity to deliver the best that they can, and enjoying celebrating those achievements—but all the while understanding that, important as the work environment is, we all have lives of even greater importance outside the work environment.

Commas save lives.

Amy Clarke

Marketing Communications Manager

Length of Time at JDS

Since July 2017

Skills

Writing, communications, marketing, design, developing and maintaining a brand, social media, sales.

Workplace Solutions

Words matter, so make sure you get them right!

Workplace Passion

Helping a company develop its voice and present that to their clients with pride.

Posted by Amy Clarke in Micro Focus, News, 0 comments
Meet the key features of LoadRunner 12.55

Meet the key features of LoadRunner 12.55

HPE Software has just announced the release of LoadRunner and Performance Centre 12.55 this month, August 2017. One of our expert consultants, Lionel Lim, has the details.


I've spent some time going through the release notes and checking out what HPE has in store for us in the performance space and I have to admit, it sounds like a very interesting update.

There are some key features you should be aware of in LoadRunner 12.55. I’ll unpack these in the second half of this post, but the full list of features is below:

  • JMeter tests integration enables the users to run JMeter scripts from inside the Controller, alongside Vuser scripts and view JMeter test results in addition to LoadRunner measurements.
  • HAR files can be generated from the Replay Summary pane (only for Web HTTP/HTML).
  • Updates to correlation rules:
    • Ability to search and apply correlations in HTTP headers
    • Attribute based correlations (ABC): New correlation API allows dynamic value extraction from HTML documents
    • Updated correlation rules (SAP Fiori, SAP NWBC, SAP WebDynpro)
    • Scan using popular encoding methods (Base64/XSS encoded/decoded).
  • MQTT (MQ Telemetry Transport) protocol is a M2M protocol widely used in IoT (Internet of Things). User can emulate MQTT clients and design, and execute performance testing of BQTT-based IoT systems (sensors, actuators, switches).
  • TruClient scripts converted to code from actions (TruClient Web Scripts only)
  • Support for Dynatrace
    • Integrate Dynatrace graphs during online execution
    • Opens up more metrics to be measured during a test run
    • Combined reports in analysis

One of the biggest features that LoadRunner 12.55 has introduced is integration of JMeter tests, which can be run from the Controller. The added benefit is that the Controller will also be able to collect the essential JMeter tests results and can be viewed via the LoadRunner Analysis although it is very basic information.

The amount of threads will be configured in the jmx file. This means on the Controller, only one user is required from each JMeter script. Other JMeter configurations (e.g. threads, pacing, think time, etc.) should be configured through JMeter before the script is uploaded to the Controller.

Another great update in LoadRunner 12.55 is that TruClient scripts can now be converted to code from actions. This allows the user to create more complex scripts and is not restricted to only action commands. Converting the script to code mode will also reduce the memory consumption and provide a faster processing user interface compared to running it via actions.

The screenshot below shows the TruClient script in Development mode. The user then selects the Convert to Code button, highlighted in red.

The script is then converted into code mode as shown below. This is less resource intensive compared to running in action mode and will allow for more complex scripting, something that was restricted in the action mode.

Continuing on from JMeter related features, Vugen web scripts can now be converted to HAR files by replaying the script once and then selecting the Save HAR File option in the Replay Summary. The HAR files then could possibly be converted to jmx files using other third-party tools.

Vugen recording for HTTP/HTML has a nice handy feature which is available after recording. The Recording Report tab will give the option to exclude different domains from the original recording by selecting only the required domains and regenerating the script. This is a simple but great feature in removing unnecessary requests/clutter in the script.

Our team on the case

Everyone is here to help each other.

Lionel Lim

Consultant

Length of Time at JDS

6+ years

Skills

HP LoadRunner ASE, HP UFT, AppDynamics, Splunk, JMeter

Workplace Solutions

I work on performance issues for our clients at JDS. I make sure the client detects and avoids any potential performance problems with their systems prior to their go-live dates

Conclusion

Once more users have adopted LoadRunner 12.55, we should see even more interesting uses for these new features in the real world. If you have any of your own tips and findings from LoadRunner 12.55, I’d be more than happy to hear from you. Please feel free to leave a comment on this post with your feedback or questions.

Posted by Amy Clarke in Micro Focus, News, 0 comments
Introducing ServiceNow Jakarta

Introducing ServiceNow Jakarta

ServiceNow has officially launched its Jakarta release.

Our experts at JDS have provided a quick summary to ensure you are aware of the key enhancements in the new update.

Guided setups

These walk through the various aspects of setting up ServiceNow for use with ITSM, ITFM, and ITOM so it is well worth familiarising yourself with them.

Please note, this does not take the place of the ServiceNow Implementation Methodology (SIM).

Guided tours

You can create your own guided tour of various modules to allow for context sensitive help to support end users. You can also modify the OOB guided tours.

Be aware, it's a little challenging to set up as the designer doesn't delete steps properly, so be prepared to do some configuration in the regular form layout of the guide as well. Once configured, users can access these tours by clicking on the help icon, which shows the help side pane. At the bottom, there’s a “tour” button.

Knowledge portal

Knowledge within ServiceNow has been upgraded to be more user friendly. Unlike the customer facing service portal, this portal allows access to multiple knowledge bases, making it ideal to assist internal IT staff at first, second, and third levels of support.

knowledge portal

Security hardening dashboard

This interactive dashboard shows the degree to which an instance of ServiceNow has been secured. It allows system admins to configure key security parameters across the platform.

security dashboard

security dashboard

SLA timelines

You can view the progress of SLAs on a timeline (go through the regular Service Desk SLAs to find this feature). This is a brilliant way for managers to monitor the progress of high-priority incidents without the need to micromanage staff, only getting involved when needed.

SLA timelines

Our team on the case

Document as you go.

Peter Cawdron

Consultant

Length of Time at JDS

5 years

Skills

ServiceNow, Loadrunner, HP BSM, Splunk.

Workplace Passion

I enjoy working with the new AngularJS portal in ServiceNow.

Need support?

If you have any questions about ServiceNow or this latest release, please feel free to contact JDS.

Posted by Amy Clarke in News, ServiceNow, 0 comments
Australia’s new mandatory security notifications

Australia’s new mandatory security notifications

The majority of Australian organisations will soon be required to report major data security breaches. But what does this mean, and how can businesses avoid associated risks?

Several years ago, JDS received a fax. This was unusual for two reasons: firstly, it was a fax in the 21st century; secondly, it was an authorisation for payment of 60 million dollars from a large market fund. The fax was from a broker, who was merely confirming 'our' bank account details before sending through the transfer—if JDS were in the business of heists, it would have been a matter of changing a digit or two, then faxing the form back for payment.

As you can tell by the fact JDS haven't converted downtown Melbourne into a tropical beach, no such skullduggery transpired: instead, JDS MD John Bearsley called the broker and explained that he might have the wrong fax number on file. The broker was a bit shocked, to say the least. But what about the client? Did they ever find out?

Under Australia's new mandatory data security notification laws, applicable from 22 February 2018, the broker would have been forced to notify the client and the Office of the Australian Information Commissioner (OAIC) of the information breach. This is because, through a simple mix-up, we gained access to personal and private information about the fax's intended recipient, and the breach could have had serious consequences. Under the new requirements, data security breaches are to be dealt with as follows:

  1. Contain the breach and assess
  2. Evaluate risks or individuals associated with the breach
  3. Consider whether there is need for notification
  4. Review and take action to prevent further breaches

The difference between this new schema and any internal risk or incident management procedure lies in the role of compulsory reporting. If there is real risk of serious harm, then the individuals involved, and potentially the police as well as the OAIC, must be notified. This notification is to include the scope of the breach, and information regarding containment of the breach and action taken to prevent further breaches.

So what construes 'serious harm'? This relates to the type of information, information sensitivity, whether the information is protected, if the information can be used in combination with other information to cause harm, the attributes of the person or body who now hold the information, and the nature of the harm. It ties into existing Australian privacy and information security legislation, and has particular relevance for organisations that hold databases of information, particularly personal or sensitive information, about their customers or users. Consider the following IT security-related disasters that have come to light, noting that a number are based in the US, where compulsory reporting is already in effect:

Bangladesh Bank

A group of internationally-based hackers attempted to steal nearly US$1 billion from Bangladesh Bank after identifying some security vulnerabilities. They compromised the bank’s network, and used the credentials they gained to authorise bank transfers to the tune of US$951 million. Similar attacks have been seen at the Banco del Austro in Ecuador (US$12 million stolen) and the Tien Phong Bank in Vietnam (unsuccessful).

Result

US$101 million of transfers were successfully completed by the thieves; US$63 million was never recovered.

Indiana University

The names, addresses, and Social Security Numbers of a large number of Indiana University students and graduates were stored on an unprotected site. The lack of protection meant that several data mining applications not just accessed, but downloaded all the data files.

Result

Students and credit reporting agencies had to be notified; ongoing risk for financial fraud and identity theft, and associated liability.

Anthem

Anthem suffered a cyber attack in late 2014, with information accessed potentially including names, home addresses, email addresses, employment information, birth dates, and income data. The FBI investigation found that the attacks were conducted by international parties who were curious about the American healthcare system. Almost all of Anthem’s product lines were impacted.

Result

Anthem had to pay US$115 million to settle a class action litigation suit as a result of the breach. They also provided up to four years of credit monitoring and identity protection services to affected customers.

Philippine Commission on Elections (COMELEC)

Weaknesses in COMELEC’s network and data security meant hackers were able to access the full database of all registered voters in the Philippines. The database contained personal details many of which were stored in plain text, and included fingerprints, passport numbers and expiry dates, and potentially voting behaviour.

Result

The data could be used for extortion, phishing, or blackmailing purposes, and related hacks may lead to election manipulation.

Tesco Bank

Tesco Bank had monitoring and security mechanisms in place. However, Tesco Bank data such as credit card verification had to be accessed by the parent company Tesco, which does not appear to have been as secure. Security is only as strong as the weakest link in the chain, and in this instance, money was stolen and customers defrauded.

Result

Customers defrauded to the tune of 2.5 million pounds. The bank had to pay associated costs, and manage associated brand damage.

Yahoo

Yahoo’s security was breached twice, in 2014 (500 million accounts stolen by a state-sponsored actor) and 2013 (one billion accounts). Information included user names, telephone numbers, birth dates, and encrypted passwords.

Result

Yahoo’s sale price to Verizon was reduced by some US$350 million as a result of the hacks.

The above breaches cover a wide scope of industries—from health to insurance, government, and education. They have led to wide-ranging financial and reputational damage.

It would be naive to think that similar data breaches don't take place in Australia, though at the moment, it is not compulsory to report them. In 2015–2016, 107 organisations voluntarily notified the OAIC of breaches, and we are likely to see a rise in this number once the new legislation kicks in.

What does this mean for your organisation?

If your organisation deals with sensitive or personal information, including data such as emails, passwords, addresses, birth dates, health records, education records, passport numbers, ID numbers, travel information etc., then you need to prepare for the upcoming legislation. Part of this will be ensuring you have the correct policies, procedures, and training in place—and the other part will be making sure your environment is protected. The security of your IT infrastructure has always been, and will continue to be, vital: but now, there is an increased risk to your organisation, financially and particularly reputationally, if you do not ensure your environment is as secure as possible before mandatory reporting comes in. Test and assess your infrastructure and applications now, rather than down the line following a reportable incident.  

For advice or to book an assessment, call our friendly JDS consultants today.

 

Posted by Laura Skillen in News, Secure, 0 comments
ServiceNow—The latest and greatest at Knowledge17

ServiceNow—The latest and greatest at Knowledge17

ServiceNow’s Knowledge17 event has now come to a close, with many exciting new features and developments announced. This year’s was the biggest Knowledge event to date, with 15,000 delegates in attendance—the first event, in 2004, had just 85! The theme for 2017 was ‘Enterprise at Lightspeed’, and this idea underpins the year’s featured products.

New ServiceNow CEO, John Donohoe, was the conference’s first keynote speaker. He brings leadership and vision from his time at eBay and Bain, and his speech outlined how experience in enterprise transformation is informing his vision for ServiceNow’s continuing growth. Donohoe emphasised his role as a servant of customers, staff and partners, with his first 100 days spent on a customer listening tour.

ServiceNow have committed to continuing to provide customers with more capabilities out-of-the-box, better visibility over the product roadmap, improved training for new products, and a better user experience.

Event guests included customers, such as Ashley Haynes-Gaspar from GE, who described their experience of business transformation delivered on a ServiceNow platform.  Ms Haynes-Gaspar shared the insights she has gained from her experiences as an advocate for women in IT, and entertained the crowd in her exchange with executive Dave Schneider, referring to him as a great ‘man-bassador’.

GE plans to consolidate 90 systems to a single platform, as well as enhancing self-service through use of Service Portal on top of Customer Service Management, which Haynes-Gaspar demonstrated for the audience. The solution featured GE service agents as the end users, with tabbed views, a Service 360 view, and a responsive solution that provides suggestions on how to resolve cases. A 10% increase in self-service will deliver an anticipated $10m in benefits.

Knowledge17 focused on the idea that automation will drive growth and productivity for organisations, and highlighted new offerings in key areas.

HR Onboarding

One of the most requested capabilities in ServiceNow has been the ability to deliver HR approval and provisioning workflows out-of-the-box. ServiceNow have now responded with an application introducing a new framework that enables onboarding, offboarding, and change activities to be driven by configuration.

Security Response

ServiceNow are recognising the increasing importance of security to the enterprise, and have identified security response as a key area requiring automation. The growth of IoT and the increasing prevalence of attacks means staff do not have the capacity to respond to security incidents and vulnerabilities without the assistance of automated remediation. ServiceNow Security Operations extends existing SIEM capabilities to provide triage and automated response. It also leverages the policy and compliance capabilities found in GRC to monitor and proactively manage risks in IT.

The Consumer Experience

A fundamental principle underlying ‘Enterprise at Lightspeed’ is that enterprise users are entitled to an experience like that associated with consumer services in our lives outside of work. Central to delivering this type of experience is the Service Portal, which links the intuitiveness and flexibility of the modern web service UI to the power of the ServiceNow platform.

Performance Improvement

Donohoe acknowledged that customers are demanding better performance from ServiceNow. He outlined performance improvements expected from the upcoming release of Jakarta, and committed to continuing to provide improvements in future releases.

Software Asset Management

While ServiceNow has included hardware asset management for several years, IT operations professionals have been screaming for the addition of Software Asset Management (SAM) capabilities. ServiceNow has stepped up, and their new SAM module provides automation for managing software inventories. It features native integration with systems of record such as SCCM, as well as the ability to sync with sources on an ongoing basis. It is a significant improvement for those of us that have been managing true-ups in Excel, because ServiceNow is able to provide a central, automatically-synced record. Where SAM truly shines is in the ability to build intelligent business rules that model your actual licence entitlements, and proactively manage allocations. IT Ops can make real savings, not only by lessening labour efforts, but by reducing software licensing costs.

Intelligent Automation

Intelligent automation of IT operations promises to provide greater visibility and proactive management of IT. JDS continues to follow this trend closely, as we have been bringing this capacity to customers for several years via a range of products in the industry. ServiceNow brings a new approach, with a ‘Guitar Hero’-style user interface that maps events onto timelines. The potential is there to provide more meaningful insights for IT, enabling staff to more efficiently manage incidents, problems, and changes in their environment. ServiceNow uses machine learning to provide automated responses to issues based on event and response histories. ServiceNow CTO Dave Wright demonstrated how the approach is capable of raising incidents for future issues that have not yet occurred. Exciting as this is, we will want to take care with this feature in customer environments, to be sure we are not generating unnecessary noise.

Benchmarking

Jakarta brings the ability for IT managers to benchmark performance of their operation against peers in industry groups. This will be valuable for organisations that apply a continual improvement approach to their IT operations, and which are mature enough to benefit from a data-driven approach.

Over the next few weeks, JDS will continue to bring you insights into our experiences and learnings at Knowledge17, and what lies ahead for customers—so stay tuned!

Posted by Matthew Stubbs in News, Products, ServiceNow, 0 comments
The Australian Defence Reserves Support Council Awards JDS

The Australian Defence Reserves Support Council Awards JDS

Lt. Samuel Abdelsayed receives the 'Employer Support Award - Medium Business' on behalf of JDS.

Lt. Samuel Abdelsayed receives the ‘Employer Support Award – Medium Business’ on behalf of JDS.

JDS has again been awarded by the Australian Defence Reserves Support Council, an organisation which assists Reservists both within Australia and overseas.

This is the second time JDS has received an ‘Employer Support Award’.  Staff member, Lieutenant Samuel Abdelsayed, nominated JDS for being supportive of his Reserve activities and enabling him to attend all training activities and courses.

JDS Managing Director John Bearsley says that Sam’s service in the defence forces is to be highly commended, highlighting the role of service in developing professionalism and problem-solving skills.

Thanks go to both the Defence Reserves Support Council, and to Sam for his demonstration of leadership and commitment.

 

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Posted by Laura Skillen in News, 0 comments
JDS is now a CAUDIT Splunk Provider

JDS is now a CAUDIT Splunk Provider

Splunk Enterprise provides universities with a fast, easy and resilient way to collect, analyse and secure the streams of machine data generated by their IT systems and infrastructure.  JDS, as one of Australia’s leading Splunk experts, has a tradition of excellence in ensuring higher education institutions have solutions that maximise the performance and availability of campus-critical IT systems and infrastructure.

The CAUDIT Splunk offering provides Council of Australian University Directors of Information Technology (CAUDIT) Member Universities with the opportunity to buy on-premise Splunk Enterprise on a discounted, 3-year basis.  In acknowledgement of JDS’ expertise and dedication to client solutions, Splunk Inc. has elevated JDS to a provider of this sector-specific offering, meaning we are now better placed than ever to help the higher education sector reach their data collection and analysis goals.

What does this mean for organisations?

Not-for-profit higher education institutions that are members of CAUDIT can now use JDS to access discounted prices for on-premises deployments of Splunk Enterprise.  JDS are able to leverage their expertise in Splunk and customised solutions built on the platform, in combination with their insight into the higher education sector, to ensure that organisations have the Splunk solution that meet their specific needs.

 

Secure organisational applications and data, gain visibility over service performance, and ensure your organisation has the information to inform better decision-making.  JDS and Splunk are here to help.

 

You can learn more about JDS’ custom Splunk solutions here: Active Robot Monitoring with Splunk.
Contact one of our Australia-based consultants today on 1300 780 432.

Posted by Laura Skillen in Higher Education, News, Splunk, 0 comments

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