Category: News

AC3 Announces Acquisition of JDS, Strengthening Position as Leading Local Cloud Service Provider

Sydney, Australia: AC3, a leading secure cloud services provider in Australia and New Zealand is excited to announce its acquisition of JDS. 

The acquisition demonstrates AC3’s continued commitment to increasing the value they provide to their customers across Australia and New Zealand. By integrating JDS’s expertise, AC3 significantly broadens and deepens the range of services available to its customers. 

“Both companies are remarkably similar,” says Simon Xistouris. “We are both privately owned and operated, with over 25 years of experience. Our shared commitment to staying local and offering secure, sovereign capabilities with exclusively onshore resources across Australia and New Zealand is a cornerstone of our operations. Additionally, we serve a similar customer base, with strong expertise in the public sector and other highly regulated industries. This alignment was crucial for AC3 in pursuing this acquisition; our growth strategy prioritises moves that add value to our customers, and we believe JDS will do exactly that. There is also a wonderful alignment with our culture, and I’m looking forward to welcoming the JDS team to the wider AC3 team.” 

Combined, the businesses will employ almost 500 people in Australia and New Zealand with offices in Sydney, Melbourne, Brisbane, Auckland and Wellington. 

“We are thrilled to join AC3 in this next chapter. Our combined resources and shared vision will create significant opportunities for growth and development for our people, as well as provide our customers access to leading cloud services that complement JDS’s offerings,” said John Bearsley, JDS Managing Director. 

AC3 plans to integrate JDS’s services into its existing portfolio, enhancing the overall value proposition for customers. The transition is effective immediately. 

Our favourite announcements from Splunk .conf23

Following an incredible week in Vegas for Splunk .conf23, the JDS team is excited to see all the new and upcoming features for the Splunk platform including AI, Observability, Security and IoT.

Here is a recap of some of our favourite announcements from Splunk .conf23:

Splunk Enterprise 9.1

A new Splunk version was released a week prior to Splunk .conf23, which included some welcome features across the board, the main ones being:

  • Improved ingest action to AWS S3
  • New Federated Search modes
  • New features for Dashboard Studio

Searching logs directly in S3 – without having to ingest them into Splunk, is a widely anticipated feature that according to Splunk Docs, should be generally available very soon. With customers often struggling to balance their licensing for ingestion and retention, this feature will allow customers to keep low-value or old data in S3 while still being able to search it.

Splunk AI Assistant

The newly announced AI Assistant will not only help users find data within the Splunk platform, but will also generate SPL to search and report on it. The AI Assistant app is currently in preview but customers can sign-up to download the app at https://pre-release.splunk.com/preview/aiassist

Splunk Cloud

Splunk and Microsoft have formed a strategic partnership to bring Splunk Cloud to customers that are leveraging Azure as their cloud platform of choice, supplementing Splunk’s existing offerings with AWS and GCP.    

As a result of this partnership, Splunk and Microsoft have committed to developing more “out-of-the-box” integration capabilities. In addition, customers will now be able to spend Azure credits to buy Splunk Core, Enterprise Security and ITSI in their customer-managed environments. This is expected to be rolled out globally over the next year.

Splunk AIOps

Splunk announced the release of the Splunk App for Anomaly Detection. Anomaly Detection is already included in the existing Machine Learning Toolkit (MLTK) app but this new app has a guided wizard which will make setting up Anomaly Detection easier for users that don’t have a background in Machine Learning (ML).

The Deep Learning Toolkit has also received an update (5.1) and a rename to the “Splunk App for Data Science and Deep Learning”. It now includes a “Neural Network Designer Assistant” once again improving the accessibility of ML to those without a ML background.

One other small ML improvement is in ITSI’s Adaptive Threshold feature. Adaptive Thresholds, which dynamically creates thresholds based on historical data, can now be configured to ignore anomalies. For example, a recent P1 incident that resulted in a spike of a KPI will be excluded from threshold calculation, resulting in more accurate thresholds.

Security

TwinWave, which Splunk bought in Nov 2022, has been integrated into the Splunk portfolio and renamed Splunk Attack Analyzer. It boasts a tight integration with Splunk SOAR so that customers can automate the detonation of suspicious URLs and files in unattributable environments and subsequently feed the results back into the SOAR platform.

Enterprise Security Content Update (ESCU) 4.6 has also been released, including 6 new ML detections written by the Splunk Threat Research Team to protect against the latest threats that are being observed in the wild.

Observability 

ITSI 4.17.0 was released at the beginning of June, focusing more on improving the platform than adding new features. A couple of these improvements are:

  • Saved Searches within content packs are disabled by default.
  • A new entity clean-up command which removes searches that are no longer creating or updating entities. 
  • New dashboards to troubleshoot entity discovery issues.
  • KPI sparklines have been updated so they no longer have the “spiky” up & down visual on small time ranges – This was a common complaint from all ITSI customers.
  • Custom dashboards for viewing episodes – Each episode can now show a custom SimpleXML or Dashboard Studio dashboard so customers can customise what is shown inside of the Episode Review page. https://docs.splunk.com/Documentation/ITSI/latest/EA/EpisodeInfo#Add_an_episode_dashboard

Another welcome announcement was the introduction of Unified Identity, which enables users to log into Splunk Observability Cloud with SSO using their Splunk Cloud Platform credentials.

Splunk Edge Hub

Splunk formally announced Edge Hub at .conf, though we’ve already heard of a few organisations trying them out. It’s purpose is to combat the “data deluge” by filtering & aggregating data before it leaves the local network via Internet or internal WAN, but It’s also capable of collecting various environmental sensors (temperature, noise levels, etc) out-of-the-box. Better yet, you can see these stats directly from the built-in screen. We look forward to seeing how customers use these devices in their environments.

Splunk Edge Processor

Splunk has also added some important features to the Edge Processor product. Customers can now export their data to Splunk using Splunk HEC (HTTP Event Collector), which is easier for customers to manage. In addition, the long-awaited SPL2 has also been added to Edge Processor which is interesting because it’s yet to reach many other products (ie Splunk Core). SPL2 extends SPL with many more commands that will make it easier for customers to parse and manipulate their data in Edge Processor before it gets sent into Splunk.

It’s an exciting time for Splunk users, and JDS is pumped to be at the forefront of these latest advancements. 

One Platform. Full Stack. In Context

JDS has a proud history of working with industry-leading tools and ensuring they provide value for your business. We are excited to share that one of our major partners, Cisco, has announced their much-anticipated Full-Stack Observability (FSO) Platform at CiscoLive Las Vegas this month. We have been looking forward to the launch of the FSO platform which will help us unlock much greater value in Observability data. This will benefit our clients by allowing them to bring in a wider variety of data across the app and infrastructure stack, enriched with business context and activity data so you can ensure your tech is optimised for maximum business performance.
https://www.cisco.com/c/en_ca/solutions/full-stack-observability.html?socialshare=lightbox-fso-video

Most of our clients are involved in some level of digital transformation – be it moving to cloud-native or SaaS stacks, simplifying customer experiences with digital apps, or streamlining business processes with smart tech. This has typically meant a lot more moving parts and every time something isn’t right, a new needle-in-the-haystack challenge is presented. Being able to observe a customer’s journey and experience, including all of the technical and business elements involved, pinpoint problems or identify high-value optimisations, is critical for operational success. 

Businesses need the ability to get fast answers to questions like “where is slowness occurring”, “how can we optimise resource usage” or “where can we improve conversion.” Cisco FSO Platform has a ubiquitous and context-rich data platform, with flexible query tools and packaged solutions, to ensure IT is working at its best.

An Overview of the Cisco FSO Platform

The Cisco FSO Platform was designed from the ground up to provide end-to-end visibility across complex, hybrid and multi-cloud environments. It delivers an extensible, entity-based data model that provides the flexibility to ingest any observability data with business context. By leveraging OpenTelemetry and harnessing the power of Metrics, Events, Logs, and Traces (MELT) to seamlessly collect and analyse data generated by any source, the FSO Platform is a versatile and comprehensive solution to capture observability data across an enterprise.

Right out of the gate there are features for application visibility, security insights, resource and cost optimisation, plus partner-led tools for financial visibility and capacity planning. 


Cloud Native Application Observability

One of the standout features of the Cisco FSO Platform is its Cloud Native Application Observability capability. This feature provides deep visibility into cloud-native environments, allowing organisations to monitor and troubleshoot their applications with ease. By providing insights into digital experiences, ensuring performance alignment with end-user expectations, prioritising actions, and reducing risks, businesses can gain valuable insights into the performance and behaviour of their applications. This allows customers the ability to identify and resolve issues before they impact users.

The Verdict

The Cisco FSO Platform is an innovative solution that offers an impressive suite of features that enable businesses to enhance digital experiences, mitigate risks, and drive operational efficiency.  

The Platform represents a significant milestone in Cisco’s FSO strategy, and shows their commitment to providing a comprehensive observability solution for clients. While other observability platforms can ingest data at scale, they face challenges in understanding and building a view of services.  Cisco’s approach was to build a solution that utilises an entity model at its core, which can be tailored to overcome these limitations. This is crucial with the complexity of modern applications spanning cloud, on-premise, microservices, SaaS, and serverless technologies, yet still needing to understand your customers’ digital journey and experience as they interact with your business. 

We will be keeping a keen eye on developments and look forward to sharing our experiences as we work with our customers to rationalise their observability strategies, harnessing the unique capabilities of the FSO Platform.

Four Exciting Takeaways from Cisco Live 2023

2023 is off to an exciting start for JDS, as Australia’s leading Cisco Full Stack Observability partner. There were a host of new product features and announcements which came out of Cisco Live in Amsterdam last month, all focused on fast and secure customer experiences with data-driven insights and action. 

Here are four exciting takeaways from the event that we’re particularly excited about: 

New release for On-premise Platform

AppDynamics have released v23.2 for the on-premise controller and platform components, bringing a raft of security and compatibility updates, and parity for APM & EUM agent functionality with the SaaS platform. Some of our clients have strict requirements around data protection, and AppDynamics On-Premise allows them to gain the same deep level of observability into their apps, while keeping data within their network.

Two-way integration between AppDynamics and ThousandEyes (TE) and TE Open Telemetry support

None of us want to have to scramble to multiple different tools when degradation occurs just to figure out where in the stack something is broken. It adds unnecessary time in determining the root cause and increases MTTR. 

Cisco has made significant improvements by adding support for OpenTelemetry into ThousandEyes, and an out-of-the-box integration to bring detailed network level metrics into AppDynamics dashboards. This allows ThousandEyes to be aware of the application context and show application health status from AppDynamics, alongside network tests. 

This advancement will help to understand much faster whether the network or internet is impacting your application health, and which parts of the application and business are affected when it does. 

Brand new Full Stack Observability data platform

Observing modern application stacks means taking and analysing A LOT of measurements, and it needs to be fast and flexible to allow insights to be gained without onerous number crunching or actions taken. A data platform that can ingest large volumes of ubiquitous data with fast analytics is critical to this, and Cisco’s new Full Stack Observability platform delivers on these requirements.

Highlights of the new platform, slated for release in April 2023, are: 

  • Much more than just a data lake. Correlate data with business and IT context to understand impact and importance.
  • Bring in any MELT data via Open Telemetry. If you can describe it with OTLP, it can be ingested. 
  • Make use of AppDynamics Cloud, built on the FSO platform, to visualise and analyse data, use third party UIs like Grafana, or build your own for your use cases.

Secure the stack with new integrations and intelligence in Cisco Secure App

Secure App leverages the AppDynamics agents to identify vulnerabilities, detect attacks and block them in real time – cutting off new threats immediately, and giving you valuable time to rectify your code. 

This capability has now been expanded with new integrations and intelligence within a range of Cisco Security tools. 

  • Kenna & Talos – leveraging a vast feed of threat and exploit data feeds and known vulnerabilities to assess your risk levels in the context of your app and business
  • Panoptica – providing assessment of 3rd party APIs to understand your exposure to your downstream dependencies such as SaaS services and partner apps. 
  • AppDynamics Business Transaction awareness – understand the business context of threats and which aspects of your applications are at risk.

JDS Australia Named 2022 Splunk APAC Services Partner of the Year

JDS Australia announced today it has received the 2022 APAC Services Partner of the Year for exceptional performance and commitment to Splunk’s Partnerverse. The APAC Services Partner of the Year award recognizes an APAC Splunk partner that is actively engaged in services implementations, in addition to having a strong commitment to training and certification of their organisation.   

“We’re thrilled to be awarded the 2022 APAC Services Partner of the Year.  I’m so proud of our team for the recognition, as it is a clear demonstration of their tireless commitment to being the most knowledgable and experienced Splunk partner in the region,” said Brian Grant, JDS Splunk General Manager. “We value our ongoing partnership with Splunk and look forward to another successful year of collaboration.”

“Congratulations to JDS Australia for being named the 2022 APAC Services Partner of the Year,” said Bill Hustad, Vice President of Alliances and Channel Ecosystems Splunk. “The 2022 Splunk Global Partner Awards recognize outstanding partners like JDS that drive positive business outcomes, as well as help our joint customers leverage Splunk to solve their challenges. Additionally, JDS works in collaboration with Splunk and shares our customer-first mentality.”

The Splunk Global Partner Awards recognize partners of the Splunk ecosystem for industry-leading business practices and dedication to constant collaboration. All award recipients were selected by a group of the Splunk executives, theater leaders and the global partner organisation. 

What It Means To Be CREST (Intl) Accredited

Anyone with a computer and an Internet connection can set themselves up as a penetration testing or cyber incident response service provider.  These could include irresponsible organisations that do not have in place policies, processes and procedures to ensure quality of service and protection of client based information.  The individuals employed by these companies may have no demonstrable skill, knowledge or competence in the provision of security testing.

CREST is an International not-for-profit accreditation and certification body that represents and supports the technical information security market. CREST requires a rigorous assessment of business processes, data security and security testing framework to demonstrate a level of assurance that the information security methodologies used can competently and securely provide customers with a robust assessment of their cyber security posture.

As a result, CREST only provides accreditation to highly trusted professional services organisations, and their employees who provide the often sensitive and high-risk penetration testing, cyber incident response, threat intelligence and security operations centre services.

All CREST accredited member companies are required to submit policies, processes and procedures relating to their service provision to provide added assurance for the buying community.  These policies, processes and procedures include:

  • References for certified individuals
  • Assignment preparation and scope processes
  • Assignment execution processes
  • Technical methodology
  • Reporting templates
  • Data storage and Information Sharing policies
  • Post technical delivery methodologies
  • Asset/Information/Document storage, retention and destruction processes

The buying community needs to be in a position where it can procure services from a trusted company with access to demonstrably professional technical security staff.  CREST provides the buying community with a clear indication of the quality of the organisation and the technical capability of staff they employ.

JDS is a proud CREST (Intl) accredited member company who can confidently provide our customers the added reassurance that our services meet the highest professional and security standards.

JDS and the GO Foundation

The Go Foundation is an inspiring organisation empowering young Indigenous Australians by providing scholarships from primary school through to University.

Co-founded by Adam Goodes and Michael O’Loughlin in 2009, the foundation offers mentoring, leadership, networks and support to GO students on their journey to employment.

JDS is immensely proud to have committed to donating $30k to the GO Foundation over the next three years.

It is an organisation that really resonates, as we recognise the vital importance of ensuring that all Australians have equal opportunity to participate socially, culturally and economically.

Extensive research has revealed that the completion of further education by Indigenous Australians can lead to increased earning capacity, greater employment opportunities, improved health and wellbeing outcomes, and reduced interaction with the justice system. The benefits that can come from Indigenous Australians going further beyond high school with their education can stretch beyond improving and enriching the lives of Indigenous communities – they can benefit everyone.

Positive enabling factors that are likely to increase Indigenous participation in further education include enhancing the quality of school experience for Indigenous students to ensure that culture is recognised, and the aspirations of each student is developed. Additionally, providing access to career advice and guidance, and information on the various choices and pathways available for Indigenous students is linked to increasing the quality of the school experience for Indigenous Australians.

The GO Foundation’s scholarship program provides financial assistance, tools and resources for Indigenous students to ensure their journey through school is rich and rewarding, and a broad range of career options, work experience and paid internships ensures the assistance continues well after the scholarship has ended.    

We hope that by dedicating our long-term support, we are contributing to generational change and opportunities for many students for many years to come.

Splunk

As a Splunk Elite partner, JDS has a dedicated Splunk practice with expertise spanning ITOps, AIOps, and Security. JDS has proven to be trusted advisors and provide a safe pair of hands to architect, implement and manage Splunk for many organisations across a wide range of use cases.


IT Service Intelligence / Business Service Insights

Customisable business dashboards, mapped to key performance indicators, can provide invaluable real-time visibility into the health of your digital services. Our skilled JDS team have extensive experience in implementing Splunk’s unique platform to assist organisations ensure uninterrupted access to critical services.


IT Operations, Analytics and AIOps

JDS can transform your entire IT Ops approach with a suite of tools that put AI and machine learning at their core, allowing you to predict and prevent, instead of triage and react.  We enable a genuine understanding of the complete environment to get ahead of issues before they occur.


End to End Application Visibility

Gaining End-to-End Visibility means unifying business, application and infrastructure health for full-stack observability of critical apps and services.  With JDS and Splunk, gain the ability to visualise the health of your services at a glance, and make smarter, data-driven decisions.

Enterprise Security and Analytics

Splunk is renowned for its Security Information and Event Management (SIEM) and Security Orchestration, Automation and Response (SOAR) capabilities and JDS has the experience to establish and build out these capabilities along with the integrations to related systems.


Call Centre Visibility

Having insights into how your call centre is responding to customers can improve efficiency, effectiveness, quality of service and the overall customer experience. Using Splunk’s Contact Center Analytics, JDS can unlock this vital visibility, whether you’re working with centralized call centres or remote agents.

Splunk Cloud Migrations

JDS will help you to minimise downtime whilst maximising your architecture when migrating to Splunk Cloud. Our experts lead a collaborative engagement to make the transition as seamless as possible, while maintaining full visibility into your infrastructure before, during and after migration.

Success Stories

Transforming operations at Transurban with Splunk ITSI >

Helping one of Australia’s largest banking institutions migrate seamlessly to Splunk Cloud >

Unifying Insights with a Splunk ITSI and Observability Cloud Integration >

The Australian Defence Reserves Support Council Awards JDS

Lt. Samuel Abdelsayed receives the 'Employer Support Award - Medium Business' on behalf of JDS.
Lt. Samuel Abdelsayed receives the ‘Employer Support Award – Medium Business’ on behalf of JDS.

JDS has again been awarded by the Australian Defence Reserves Support Council, an organisation which assists Reservists both within Australia and overseas.

This is the second time JDS has received an ‘Employer Support Award’.  Staff member, Lieutenant Samuel Abdelsayed, nominated JDS for being supportive of his Reserve activities and enabling him to attend all training activities and courses.

JDS Managing Director John Bearsley says that Sam’s service in the defence forces is to be highly commended, highlighting the role of service in developing professionalism and problem-solving skills.

Thanks go to both the Defence Reserves Support Council, and to Sam for his demonstration of leadership and commitment.

 

Read more:

 

JDS is now a CAUDIT Splunk Provider

Splunk Enterprise provides universities with a fast, easy and resilient way to collect, analyse and secure the streams of machine data generated by their IT systems and infrastructure.  JDS, as one of Australia’s leading Splunk experts, has a tradition of excellence in ensuring higher education institutions have solutions that maximise the performance and availability of campus-critical IT systems and infrastructure.

The CAUDIT Splunk offering provides Council of Australian University Directors of Information Technology (CAUDIT) Member Universities with the opportunity to buy on-premise Splunk Enterprise on a discounted, 3-year basis.  In acknowledgement of JDS’ expertise and dedication to client solutions, Splunk Inc. has elevated JDS to a provider of this sector-specific offering, meaning we are now better placed than ever to help the higher education sector reach their data collection and analysis goals.

What does this mean for organisations?

Not-for-profit higher education institutions that are members of CAUDIT can now use JDS to access discounted prices for on-premises deployments of Splunk Enterprise.  JDS are able to leverage their expertise in Splunk and customised solutions built on the platform, in combination with their insight into the higher education sector, to ensure that organisations have the Splunk solution that meet their specific needs.

Secure organisational applications and data, gain visibility over service performance, and ensure your organisation has the information to inform better decision-making.  JDS and Splunk are here to help.

You can learn more about JDS’ custom Splunk solutions here:  JDS Splunkbase Apps

JDS wins AppDynamics Partner Award

JDS Win AppDynamics 2016 Emerging Markets Partner of the Year Award

We are delighted to announce JDS have received the AppDynamics 2016 Emerging Markets Partner of the Year Award at AppSphere 2016 in Las Vegas on the 15th Of November. As a team, we are very proud of this award as it is the result of a lot of hard work from a lot of talented people at JDS.

John Bearsley, Managing Director of JDS said, “AppDynamics has stormed the market in the past few years as one of the leading next generation Application Performance Management Tools. We have seen first hand how it can transform the monitoring landscape for our customers providing them great visibility into the end user experience and the performance and availability of their business critical applications. AppDynamics is a vendor we are proud to support and we look forward to helping many more customers derive its significant benefits in the years to come”.
appd-awardv2

To see how JDS can help ensure it works with AppDynamics check out our AppDynamics Page.