Category: News

JDS Australia Named 2022 Splunk APAC Services Partner of the Year

JDS Australia announced today it has received the 2022 APAC Services Partner of the Year for exceptional performance and commitment to Splunk’s Partnerverse. The APAC Services Partner of the Year award recognizes an APAC Splunk partner that is actively engaged in services implementations, in addition to having a strong commitment to training and certification of their organisation.   

“We’re thrilled to be awarded the 2022 APAC Services Partner of the Year.  I’m so proud of our team for the recognition, as it is a clear demonstration of their tireless commitment to being the most knowledgable and experienced Splunk partner in the region,” said Brian Grant, JDS Splunk General Manager. “We value our ongoing partnership with Splunk and look forward to another successful year of collaboration.”

“Congratulations to JDS Australia for being named the 2022 APAC Services Partner of the Year,” said Bill Hustad, Vice President of Alliances and Channel Ecosystems Splunk. “The 2022 Splunk Global Partner Awards recognize outstanding partners like JDS that drive positive business outcomes, as well as help our joint customers leverage Splunk to solve their challenges. Additionally, JDS works in collaboration with Splunk and shares our customer-first mentality.”

The Splunk Global Partner Awards recognize partners of the Splunk ecosystem for industry-leading business practices and dedication to constant collaboration. All award recipients were selected by a group of the Splunk executives, theater leaders and the global partner organisation. 

What It Means To Be CREST (Intl) Accredited

Anyone with a computer and an Internet connection can set themselves up as a penetration testing or cyber incident response service provider.  These could include irresponsible organisations that do not have in place policies, processes and procedures to ensure quality of service and protection of client based information.  The individuals employed by these companies may have no demonstrable skill, knowledge or competence in the provision of security testing.

CREST is an International not-for-profit accreditation and certification body that represents and supports the technical information security market. CREST requires a rigorous assessment of business processes, data security and security testing framework to demonstrate a level of assurance that the information security methodologies used can competently and securely provide customers with a robust assessment of their cyber security posture.

As a result, CREST only provides accreditation to highly trusted professional services organisations, and their employees who provide the often sensitive and high-risk penetration testing, cyber incident response, threat intelligence and security operations centre services.

All CREST accredited member companies are required to submit policies, processes and procedures relating to their service provision to provide added assurance for the buying community.  These policies, processes and procedures include:

  • References for certified individuals
  • Assignment preparation and scope processes
  • Assignment execution processes
  • Technical methodology
  • Reporting templates
  • Data storage and Information Sharing policies
  • Post technical delivery methodologies
  • Asset/Information/Document storage, retention and destruction processes

The buying community needs to be in a position where it can procure services from a trusted company with access to demonstrably professional technical security staff.  CREST provides the buying community with a clear indication of the quality of the organisation and the technical capability of staff they employ.

JDS is a proud CREST (Intl) accredited member company who can confidently provide our customers the added reassurance that our services meet the highest professional and security standards.

JDS and the GO Foundation

The Go Foundation is an inspiring organisation empowering young Indigenous Australians by providing scholarships from primary school through to University.

Co-founded by Adam Goodes and Michael O’Loughlin in 2009, the foundation offers mentoring, leadership, networks and support to GO students on their journey to employment.

JDS is immensely proud to have committed to donating $30k to the GO Foundation over the next three years.

It is an organisation that really resonates, as we recognise the vital importance of ensuring that all Australians have equal opportunity to participate socially, culturally and economically.

Extensive research has revealed that the completion of further education by Indigenous Australians can lead to increased earning capacity, greater employment opportunities, improved health and wellbeing outcomes, and reduced interaction with the justice system. The benefits that can come from Indigenous Australians going further beyond high school with their education can stretch beyond improving and enriching the lives of Indigenous communities – they can benefit everyone.

Positive enabling factors that are likely to increase Indigenous participation in further education include enhancing the quality of school experience for Indigenous students to ensure that culture is recognised, and the aspirations of each student is developed. Additionally, providing access to career advice and guidance, and information on the various choices and pathways available for Indigenous students is linked to increasing the quality of the school experience for Indigenous Australians.

The GO Foundation’s scholarship program provides financial assistance, tools and resources for Indigenous students to ensure their journey through school is rich and rewarding, and a broad range of career options, work experience and paid internships ensures the assistance continues well after the scholarship has ended.    

We hope that by dedicating our long-term support, we are contributing to generational change and opportunities for many students for many years to come.

JDS Appoints John Banks as National Sales Director

JDS Australia has appointed former IBM and Micro Focus executive, John Banks as the National Sales Director.  John will be responsible for all aspects of growth and customer success for JDS, reporting to Managing Director, John Bearsley.

“We have undergone a major realignment of JDS towards a practice model,” Bearsley said.  “In this new role, John will add a new edge to the team, bringing new names to the organisation, whilst expanding or engaging with our loyal customers.  He brings a wealth of industry and business growth experience to the JDS team.”

John Banks has over 35 years of ICT industry and management experience across 40 countries.  As Vice President for GBM Software in Dubai, he managed teams throughout the Middle East.  He has held IBM executive positions over 16 years in outsourcing and software divisions across Asia Pacific, and most recently served as Sales Director for Micro Focus here in Australia.

“In the current climate of ‘onshoring’, Australian companies need partners that they can rely on for delivery, but they also need trust,” said Banks. “Being an Australian-owned company staffed entirely by Aussies, JDS is now perfectly positioned to build upon the history they have developed with their customers over the last 17 years.  I am very excited to have the opportunity to be a part of this next phase of JDS’s story.”

JDS partners with PagerDuty on William Hill digital transformation

JDS Australia is excited to announce its new technology partnership with PagerDuty, a leading provider of digital operations management. JDS and PagerDuty are working with the online betting platform, William Hill, to achieve a 100% availability rate of its online betting services, putting them ahead of the competition in ensuring the highest levels of customer service by preventing downtime.


"We see great opportunity for PagerDuty in Australia and are proud to commence a partnership so early on in the company's growth journey here. It's been a privilege to work with the team at William Hill, which has been both visionary and committed to extracting the most out of PagerDuty's technological innovation, and from our localised experience," said John Bearsley, Managing Director of JDS Australia.

With JDS's domain expertise in application monitoring and incident response, we led a competitive evaluation and proof of concept for William Hill earlier this year, showing how PagerDuty could improve their performance and availability while also cutting down on some of their manual processes. JDS worked with William Hill to quickly implement the solution, which was an integral part of the operations team’s visibility and incident response during the spring racing carnival.

"For most organisations, 99.9% availability is adequate, but not for us, we want 100% uptime and that’s why we’ve put PagerDuty at the heart of our digital transformation and cloud migration strategy," said Alan Alderson, Head of Infrastructure and Operations, at William Hill Australia. "Incidents happen, every business knows that, but with PagerDuty as an integral partner in our digital and cloud journey, we have the right technology to preempt and manage how you respond to them. We want to instil exceptional operational efficiency throughout our teams to actively manage business and consumer expectations so we have standardised on the PagerDuty Digital Operations Management Platform."

PagerDuty integrates with all of our key vendor partners—Splunk, ServiceNow, AppDynamics, and Micro Focus—as well as more than 200 other technologies and systems. This makes it a perfect fit for our customers, who often have complex technology stacks that need constant monitoring to ensure consistent performance and availability.

JDS is a technology partner and official reseller of PagerDuty, and we look forward to continuing to work closely with them to demonstrate the technology’s innovative capabilities to a wider range of Australian businesses. If you are interested in PagerDuty, learn more about the technology and our capabilities on the PagerDuty webpage. Alternatively, contact us to find out how it would benefit your business specifically.

About PagerDuty

PagerDuty is the leading digital operations management platform for businesses. Through its SaaS-based platform, PagerDuty empowers developers, DevOps, IT operations and business leaders to prevent and resolve business-impacting incidents for exceptional customer experience. More than 10,000 small, mid-size and enterprise global customers such as Lululemon, IBM and Panasonic use and trust PagerDuty to maximize their time and increase their business response and efficiency. When revenue and brand reputation depends on customer satisfaction, PagerDuty arms businesses with the insight to proactively manage incidents and events that may impact customers across their IT environment. Headquartered in San Francisco, with regional offices in Toronto, Sydney and London, the company was recently listed in the 2016 Deloitte Technology Fast 500, Inc. 500 and Forbes 2017 Cloud 100 lists. Try PagerDuty for free at www.pagerduty.com. Follow our blog and connect with us on Twitter, LinkedIn, YouTube and Facebook. PagerDuty is a registered trademark of PagerDuty, Inc. in the United States.

About JDS Australia

JDS is a market leader in supporting the end-to-end application lifecycle. We have nearly 15 years of experience optimising performance and availability for a wide range of Australian and international businesses, using a variety of industry-leading tools. As attested experts in IT services and support, JDS is the trusted partner of choice for leading Australian organisations.

At JDS, our purpose is to ensure your IT systems work wherever, however, and whenever they are needed. Our expert consultants will help you identify current or potential business issues, and then develop customised solutions to suit you.

JDS is different from other providers in the market. We offer 24/7 monitoring capabilities and support throughout the entire application lifecycle. We give your IT Operations team visibility into the health of your IT systems, enabling them to identify and resolve issues quickly.

We are passionate about what we do, working seamlessly with you to ensure you are getting the best possible performance from your environment.

Our team on the case

AppDynamics 4.4: Know and transform your business like never before

Having been partnered with AppDynamics for a few years now, we’ve seen the platform grow from a clever but geek-centric tool (that used a lot of Adobe Flash!) to one highly focused on allowing the business to gain insight into how the technology is driving every interaction and transaction with customers and the resulting relationship between technical and business performance. This has been critical to many organisations transforming and disrupting their way into the digital world. Meanwhile, with a couple of clicks, us techies can still dive deep into the diagnostic detail to work out where experiences need to be optimised.

The Winter ’17* release of AppDynamics, their first major one since becoming part of Cisco, builds even further on both of these Business and Technical aspects and brings to life a few golden features that we’ve seen being developed over the past couple of years. Plus, there are a few new gems that will make life easier for us JDS geeks who are tasked with setting up and running the iQ Platform.

*A slight misnomer for those of us in the far reaches of the South Pacific, Tasman Sea, and Indian Ocean.

Business Outcomes

Just about every company we work with that uses AppDynamics has a use case for understanding journeys through a business process. Online application forms, sales forms, online transfer forms, etc. Take for an example, one of your visits to eBay: you need to select the product (ok, products), add to cart, checkout, enter your PayPal details, confirm. Then tasks are sent off to various parts of eBay and the seller—shipping registration, inventory fulfilment. At some point, a person (or perhaps a drone!) needs to put a box on a truck and drive it (fly it?) to you.

Until now, AppDynamics has been able to monitor and measure a lot of these individual steps as “Business Transactions.” With Business iQ added, we were able to start to build Funnel charts to see steps in the user journey for web apps. With Transaction and Log Analytics, we were able to fill in a bit more of this picture by capturing common IDs, which allowed us to search for events related to a single activity. All of this was still a bit disparate, though, and required us to do some searching and manual analysis to get the end-to-end picture.

Enter AppDynamics Business Outcomes.

Business Outcomes is all about allowing you to join together events from across a full journey—from initiation to fulfilment of the ultimate outcome. By capturing business data across the application, user experience, transaction analytics, and log analytics components of AppDynamics, we can now track every interaction with the system—automated or user-interactive—related to an individual journey across the “Milestones” that represent each major step of the process. Business Outcomes also takes into consideration “offline” processes, such as underwriting.

Managing experience expectations with Experience Level Management (XLM)

AppDynamics is all about understanding the customer experience, and it helps you capture a wealth of data about this. The new XLM component of AppDynamics makes it easier for businesses to analyse that data and report on things like SLAs and KPIs. XLM is basically a new section of dashboards that are specifically aimed at understanding whether any numeric metric is performing to expectations. I say “metric” because, of course, this could be a technical metric like response time, but it could equally be a business metric like revenue.

The new dashboards allow you to use Business iQ (Analytics) data to report on whether those metrics are meeting expectations. For now, it just allows you to automatically calculate a daily measure of compliance, and then report on that compliance level periodically (e.g. weekly). You can also set exclusion periods to exclude times like out-of-business hours or maintenance periods, etc.

Growing and managing the AppDynamics Platform

Some of our clients have so many apps to monitor that they need multiple AppDynamics controllers. One has six already after only a year! Obviously, this can make it difficult to put related apps together so that Tag and Trace will work to tie together apps that talk to each other.

Enter the new Enterprise Console (EC), and Controller Federation.

EC is an evolution of the former Platform Admin tool which allowed deployment of the Event Service clusters. EC now has a web-based GUI interface (no VB or IP tracing here though), and it allows you deploy, monitor and upgrade the Event Service and Controller, including in a high-availability setup. This can be done both through the UI and CLI and can manage multiple “platforms”—the collective term for a set of Controller and Event Service nodes.

This is still in its early days, but it is a good step towards providing a single view across all the AppDynamics platforms and making upgrades and deployments more automated.

Now that you’ve got your platforms managed, what about having them become friends? Controller Federation, also known as Federated Friendships, will do just that. Until now, only applications that are monitored on the same controller could perform Tag and Trace to see how activity flows between different apps. But it wasn’t always convenient or possible to host apps on the same controller. Now, with CF, controllers can become aware of each other, allowing Tag and Trace to work across all apps in your organisation, and allowing for faster troubleshooting by following traffic and drilling down across multiple controllers. SSO support makes this seamless from a user’s perspective.

Network visibility

AppDynamics is great at telling us where issues lie in applications and gives us a lot of information about the server infrastructure context of the apps. But something we get asked by almost every client is: “Can AppDynamics tell us if the network is a problem?”

Until now, the answer has been “sort of.” We could tell if the app was OK, and we could tell if there was some slowness between when one node makes a call and the downstream node receives it, but we couldn’t really say if it’s the network, or the OS, the Load Balancer, Firewall etc. Our answer can now be: “yes.”

Network Visibility looks for network connections leaving/entering your monitored app, and analyses the low-level traffic using the Network Agent, then builds a picture of the network flow and performance into the Network Flow map. Thus, at a glance, you can tell whether issues are occurring within your apps, or if the network infrastructure is causing you grief.

Internet of Things (IoT)

What would a release of software from Cisco be without something about IoT?

IoT devices tend to be small, low powered, running many different flavours of open source or proprietary operating systems and application stacks, and are put in all sorts of weird and wonderful places. None of this is very conducive to running a Java or .Net monitoring agent and having network communications reporting metrics every minute.

To address this, AppDynamics has developed a new set of APIs and some associated SDKs for Java and C++. These allow an IoT software developer to send data about devices and their activity into the AppDynamics platform. This is quite similar in nature to the Mobile monitoring capability but requires manual instrumentation.

Now for the people who have to make it all work

There are a few smaller features that have been released which will make your life as the person who needs to implement and use AppDynamics a bit easier:

Expanded Universal Agent (UA)

There has clearly been a lot of work here since the UA was released in its infancy in 4.3 for Java on Linux only. It can now do Java on Linux and Windows, .Net, the Standalone Machine Agent and the Analytics agent. This means that instead of needing to install and manage individual agents, you can deploy the UA and then let AppDynamics grab the necessary agent files and configs for you—particularly neat for smaller customers who don’t have automation tools for deployment.

One thing in particular that we are looking forward to trying out is the ability to do Live Attach for Java apps. This means instead of needing to stop, reconfigure, and start Java apps to include the AppDynamics agent, the UA can instead identify a running Java process, and inject the agent into it while still running.

KPI Analyzer

A new tool that leverages machine learning to automatically determine which metrics are contributing to a performing system. For example, if response times are slow, the tool may determine if it was CPU, error rates, or memory saturation that contributed to the slowness. This is currently only available in the AppDynamics SaaS cloud for customers who have requested that it be enabled.

On-premise Synthetics agent

You can now host your own Synthetics robot so that you can run scripts from internal locations and/or against internal apps.

New Java framework support

For customers running Mulesoft or Tibco BW, or those running some of the latest clever asynchronous libraries, there is new support for automatic instrumentation here.

Custom dashboard improvements

The ability to format and control the design of widgets has been improved.

Rest APIs for Role-based Access Control (RBAC)

You can now use APIs to manage users and roles, making automation of this easier.

Simple Search

You can now bring up a search box to search across a controller, making it easy to find specific BTs, nodes, metrics, etc.

Analytics Agent Health view

For those using Business iQ and the Analytics Agents, you can now view the health and status of the analytics event pipeline.

Conclusion

The new release of AppDynamics will help businesses better keep track of the ways their customers are using applications, as well as the relationship between technical and business performance. Data and network visibility have been enhanced, cutting down a lot of manual processes for IT teams.

We’ll be following up with more on some of these features as we start to use them in the wild with our customers. Please do reach out to our team if you’re keen to know a bit more about the new AppDynamics release, and we will happily give you a demonstration and talk about how they will fit into your environment.

Our team on the case

The Australian Defence Reserves Support Council Awards JDS

Lt. Samuel Abdelsayed receives the 'Employer Support Award - Medium Business' on behalf of JDS.
Lt. Samuel Abdelsayed receives the ‘Employer Support Award – Medium Business’ on behalf of JDS.

JDS has again been awarded by the Australian Defence Reserves Support Council, an organisation which assists Reservists both within Australia and overseas.

This is the second time JDS has received an ‘Employer Support Award’.  Staff member, Lieutenant Samuel Abdelsayed, nominated JDS for being supportive of his Reserve activities and enabling him to attend all training activities and courses.

JDS Managing Director John Bearsley says that Sam’s service in the defence forces is to be highly commended, highlighting the role of service in developing professionalism and problem-solving skills.

Thanks go to both the Defence Reserves Support Council, and to Sam for his demonstration of leadership and commitment.

 

Read more:

 

JDS is now a CAUDIT Splunk Provider

Splunk Enterprise provides universities with a fast, easy and resilient way to collect, analyse and secure the streams of machine data generated by their IT systems and infrastructure.  JDS, as one of Australia’s leading Splunk experts, has a tradition of excellence in ensuring higher education institutions have solutions that maximise the performance and availability of campus-critical IT systems and infrastructure.

The CAUDIT Splunk offering provides Council of Australian University Directors of Information Technology (CAUDIT) Member Universities with the opportunity to buy on-premise Splunk Enterprise on a discounted, 3-year basis.  In acknowledgement of JDS’ expertise and dedication to client solutions, Splunk Inc. has elevated JDS to a provider of this sector-specific offering, meaning we are now better placed than ever to help the higher education sector reach their data collection and analysis goals.

What does this mean for organisations?

Not-for-profit higher education institutions that are members of CAUDIT can now use JDS to access discounted prices for on-premises deployments of Splunk Enterprise.  JDS are able to leverage their expertise in Splunk and customised solutions built on the platform, in combination with their insight into the higher education sector, to ensure that organisations have the Splunk solution that meet their specific needs.

 

Secure organisational applications and data, gain visibility over service performance, and ensure your organisation has the information to inform better decision-making.  JDS and Splunk are here to help.

 

You can learn more about JDS’ custom Splunk solutions here: Active Robot Monitoring with Splunk.
Contact one of our Australia-based consultants today on 1300 780 432.

JDS wins AppDynamics Partner Award

JDS Win AppDynamics 2016 Emerging Markets Partner of the Year Award

We are delighted to announce JDS have received the AppDynamics 2016 Emerging Markets Partner of the Year Award at AppSphere 2016 in Las Vegas on the 15th Of November. As a team, we are very proud of this award as it is the result of a lot of hard work from a lot of talented people at JDS.

John Bearsley, Managing Director of JDS said, “AppDynamics has stormed the market in the past few years as one of the leading next generation Application Performance Management Tools. We have seen first hand how it can transform the monitoring landscape for our customers providing them great visibility into the end user experience and the performance and availability of their business critical applications. AppDynamics is a vendor we are proud to support and we look forward to helping many more customers derive its significant benefits in the years to come”.
appd-awardv2

To see how JDS can help ensure it works with AppDynamics check out our AppDynamics Page.

 

Completing the APM picture with AppDynamics EUM

How are your customers really experiencing your apps right now? How is your business reputation, loyalty and revenue being affected by the world between your application servers and your customer? AppDynamics End User Monitoring (EUM) completes the APM picture by letting you See, Act on, and Know about your customers' real experiences in real time.

With EUM, AppDynamics extends the valuable insights it provides by tracing all the way out to the browser or mobile app giving complete end-to-end visibility for every customer experience.

Watch this session to learn:

  • Why you need to understand the full customer experience on top of what is happening in your data centre.
  • The customer experience metrics that matter most.
  • How AppDynamics EUM gives visibility of the complete picture from your customer's devices to and through your backend APIs and applications.
  • How EUM Synthetics further helps you to Know at all times that your apps are working at their best.

Discover exactly how your end users experience and engage with your applications.

Tech tips from JDS

How operational health builds business revenue

Splunk IT Service Intelligence (ITSI) is a next-generation monitoring and analytics solution that provides new levels of visibility into the health and key performance indicators of IT services. Use powerful visualizations and advanced analytics to highlight anomalies, accelerate investigations and pinpoint the root causes that impact service levels critical to the business.Join this session to learn how to:

  • Translate operational data into business impact.
  • Provide cross-silo visibility into the health of services by integrating data across the enterprise.
  • Visually map services and KPIs to discover new insights.
  • Transform machine data into actionable intelligence.

What is Service Intelligence?
IT operations is responsible for running and managing the services that businesses depend on. Service intelligence improves service quality, helps IT make well-informed decisions and supports business priorities.

Why Splunk IT Service Intelligence?
Splunk ITSI transforms machine data into actionable intelligence. It provides cross-silo visibility into the health of services by integrating data across the enterprise, visually mapping services and KPIs to discover new insights, and translating operational data into business impact. With timely, correlated information on services that impact the business, Splunk ITSI unifies data silos, reduces time to resolution, improves service operations and enables service intelligence.

ensure IT works with