Case Study: Australian Red Cross Blood Service

The prompt and decision

The Australian Red Cross Blood Service performs a critical role in Australia’s health system. It provides quality blood products, essential services and leading edge research to improve the lives of patients. A non-profit organisation with more than 4,000 employees, ARCBS must be ready to respond around the clock to deliver blood and search its extensive records for specialised requirements for particular patients. More than 520,000 Australians are blood donors across 120 collection sites every year.

Over a number of years, and utilising a number of HP Software solutions, JDS has helped the ARCBS adopt a lifecycle approach to quality, performance and availability of key business applications. This has enhanced the ARCBS’s IT capability and there is now a focus on extending the discipline of validation to other systems in the future.

Some of the IT improvements achieved include:

  • Obtaining a single point of truth to for application validation records
  • Unifying functional, performance and quality management
  • Gaining operational efficiencies by migrating to a paperless testing environment
  • Providing visibility into application code issues and the supporting information required for application vendors to ensure a timely fixes

This has provided a number of tangible business benefits such as:

  • Improved ability to meet regulatory audits by access to validation data in hours, rather than days or weeks.
  • Achieving the 99.8 per cent availability service level for the new National Blood Management System (NBMS)

The achievements in this project were realised through the timely and effective deployment of a number of HP Software solutions, including:

  • HP Quality Center as the overarching test management solution
  • HP QuickTest Professional for test automation driven out of Quality Center
  • HP LoadRunner for performance testing across a variety of protocols and application architectures
  • HP Diagnostics to triage performance bottlenecks in application code and configuration
  • HP SiteScope to collect real time metrics from various infrastructure components
  • HP Business Service Management to monitor the performance and availability of the critical applications from both the end user and infrastructure perspectives concurrently.
This case study showcases how ARCBS’s IT testing and monitoring has matured over the past few years with the adoption of a robust lifecycle approach to IT quality. JDS is proud to have accompanied ARCBS over this journey and the role JDS and HP Software have played in supporting ARCBS’s critical IT applications.
John BearsleyManaging Director of JDS Australia
Thanks to HP and JDS, we’ve realised the full advantages of adopting a lifecycle management approach to managing our applications – from pre-production to go-live and retirement. We’ve mitigated risks, ensured quality and delivered more responsive, stable services to support our users and ultimately deliver on the objective to improve the lives of patients.
Wayne BoltonManager of Applications and Integration Services ARCBS

Why choose JDS?

At JDS, our purpose is to ensure your IT systems work wherever, however, and whenever they are needed. Our expert consultants will help you identify current or potential business issues, and then develop customised solutions to suit you.

JDS is different from other providers in the market. We offer 24/7 monitoring capabilities and support throughout the entire application lifecycle. We give your IT Operations team visibility into the health of your IT systems, enabling them to identify and resolve issues quickly.

We are passionate about what we do, working seamlessly with you to ensure you are getting the best possible performance from your environment. All products sold by JDS are backed by our local Tier One support desk, ensuring a stress-free solution for the entire product lifecycle.