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How Field Service Management can help your customers

How Field Service Management can help your customers

The Challenge Field agents are typically the face of most organisations, yet for many businesses, those resources and their day-to-day …
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How Contract Management Can Help Your Customers

How Contract Management Can Help Your Customers

Contract Management In the ServiceNow platform, contracts contain detailed information such as contract number, start and end dates, active status, …
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healthy on call

Manipulating Service Portal Widgets Without Modifying Them

It’s common for organisations to want something a little bit more than what is on offer by ServiceNow in its …
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Virtual Agent Is Your Friend

Virtual Agent Is Your Friend

Don’t underestimate the importance of user satisfaction If there’s one defining characteristic of the social media revolution it’s “make life …
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automated testing

Introducing the LoadRunner family for 2020

Micro Focus LoadRunner has long been the industry standard and leading solution for performance testing solution with LoadRunner (for On-Premise), …
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on-site support

Using Common Functions in the Service Catalog

ServiceNow’s service portal offers a lot of flexibility for customers wanting to offer complex and sophisticated offerings to their users …
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Finding Exoplanets with Splunk

Finding Exoplanets with Splunk

Splunk is a software platform designed to search, analyze and visualize machine-generated data, making sense of what, to most of …
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ServiceNow Archiving

ServiceNow Archiving

Picture this: you’ve had ServiceNow in your organisation for a couple of years, and you’re starting to notice the number …
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Governance, Risk & Compliance

Governance, Risk & Compliance

ServiceNow has implemented Governance, Risk and Compliance (GRC) based on the OCEG (Open Compliance & Ethics Group) GRP Capability Model …
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Asset Management in ServiceNow

Asset Management in ServiceNow

Effective ICT departments are increasingly reliant on solid software and hardware asset management, yet the concept can often strike fear …
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Micro Focus Technical Bootcamp 2018

Micro Focus Technical Bootcamp 2018

What a welcome to Bangkok! A bustling metropolis of 8.2 million people, known for its ornate shrines and vibrant street …
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Splunk .conf18 – Splunk Next: 10 Innovations As part of .conf18 and in the balmy Florida weather surrounded by theme …
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