How ServiceNow’s ‘Virtual Agent’ can assist your organisation: Part 1

This blog entry is part of a four-part blog series on how ServiceNow’s Virtual Agent can assist your organisation. If …
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How Field Service Management can help your customers

The Challenge Field agents are typically the face of most organisations, yet for many businesses, those resources and their day-to-day …
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How Contract Management Can Help Your Customers

Contract Management In the ServiceNow platform, contracts contain detailed information such as contract number, start and end dates, active status, …
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healthy on call

Manipulating Service Portal Widgets Without Modifying Them

It’s common for organisations to want something a little bit more than what is on offer by ServiceNow in its …
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Virtual Agent Is Your Friend

Don’t underestimate the importance of user satisfaction If there’s one defining characteristic of the social media revolution it’s “make life …
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automated testing

Introducing the LoadRunner family for 2020

Micro Focus LoadRunner has long been the industry standard and leading solution for performance testing solution with LoadRunner (for On-Premise), …
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on-site support

Using Common Functions in the Service Catalog

ServiceNow’s service portal offers a lot of flexibility for customers wanting to offer complex and sophisticated offerings to their users …
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Finding Exoplanets with Splunk

Splunk is a software platform designed to search, analyze and visualize machine-generated data, making sense of what, to most of …
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ServiceNow Archiving

Picture this: you’ve had ServiceNow in your organisation for a couple of years, and you’re starting to notice the number …
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Governance, Risk & Compliance

ServiceNow has implemented Governance, Risk and Compliance (GRC) based on the OCEG (Open Compliance & Ethics Group) GRP Capability Model …
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Asset Management in ServiceNow

Effective ICT departments are increasingly reliant on solid software and hardware asset management, yet the concept can often strike fear …
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healthy on call

5 simple tips for staying healthy on call

Like it or not, 100% availability is the expectation of most customers when accessing web services in 2018. There have …
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