healthy on call

Manipulating Service Portal Widgets Without Modifying Them

It’s common for organisations to want something a little bit more than what is on offer by ServiceNow in its …
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Virtual Agent Is Your Friend

Don’t underestimate the importance of user satisfaction If there’s one defining characteristic of the social media revolution it’s “make life …
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automated testing

Introducing the LoadRunner family for 2020

Micro Focus LoadRunner has long been the industry standard and leading solution for performance testing solution with LoadRunner (for On-Premise), …
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on-site support

Using Common Functions in the Service Catalog

ServiceNow’s service portal offers a lot of flexibility for customers wanting to offer complex and sophisticated offerings to their users …
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Finding Exoplanets with Splunk

Splunk is a software platform designed to search, analyze and visualize machine-generated data, making sense of what, to most of …
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ServiceNow Archiving

Picture this: you’ve had ServiceNow in your organisation for a couple of years, and you’re starting to notice the number …
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Governance, Risk & Compliance

ServiceNow has implemented Governance, Risk and Compliance (GRC) based on the OCEG (Open Compliance & Ethics Group) GRP Capability Model …
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Asset Management in ServiceNow

Effective ICT departments are increasingly reliant on solid software and hardware asset management, yet the concept can often strike fear …
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healthy on call

5 simple tips for staying healthy on call

Like it or not, 100% availability is the expectation of most customers when accessing web services in 2018. There have …
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modern incident response

Improve customer experience with Modern Incident Response

Time is the enemy. This could be said for many things in life, but for businesses that are experiencing a …
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PowerConnect

Visualise and consolidate your data with SAP PowerConnect for Splunk

SAP systems can be complex. If you have multiple servers and operating systems across different data centres and the cloud, …
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breaking down silos

Breaking down silos to create an enterprise capability

Traditionally, IT manages services in silos (networks, servers, databases, security, etc), which inevitably leads to an incomplete picture when things …
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