How ServiceNow’s ‘Virtual Agent’ can assist your organisation: Part 1
This blog entry is part of a four-part blog series on how ServiceNow’s Virtual Agent can assist your organisation. If …
Manipulating Service Portal Widgets Without Modifying Them
It’s common for organisations to want something a little bit more than what is on offer by ServiceNow in its …
Virtual Agent Is Your Friend
Don’t underestimate the importance of user satisfaction If there’s one defining characteristic of the social media revolution it’s “make life …
Using Common Functions in the Service Catalog
ServiceNow’s service portal offers a lot of flexibility for customers wanting to offer complex and sophisticated offerings to their users …
Asset Management in ServiceNow
Effective ICT departments are increasingly reliant on solid software and hardware asset management, yet the concept can often strike fear …
What is AIOps?
Gartner has coined another buzz word to describe the next evolution of ITOM solutions. AIOps uses the power of Machine …
Top 7 benefits of JDS Active Robot Monitoring
JDS has spent a lot of time this month showing how our bespoke synthetic monitoring solution, Active Robot Monitoring with …
The Splunk Gardener
The Splunk wizards at JDS are a talented bunch, dedicated to finding solutions—including in unexpected places. So when Sydney-based consultant …
