Virtual Agent Is Your Friend

Don’t underestimate the importance of user satisfaction If there’s one defining characteristic of the social media revolution it’s “make life …

Using Common Functions in the Service Catalog

ServiceNow’s service portal offers a lot of flexibility for customers wanting to offer complex and sophisticated offerings to their users …

Finding Exoplanets with Splunk

Splunk is a software platform designed to search, analyze and visualize machine-generated data, making sense of what, to most of …

Governance, Risk & Compliance

ServiceNow has implemented Governance, Risk and Compliance (GRC) based on the OCEG (Open Compliance & Ethics Group) GRP Capability Model …

Asset Management in ServiceNow

Effective ICT departments are increasingly reliant on solid software and hardware asset management, yet the concept can often strike fear …

What is AIOps?

Gartner has coined another buzz word to describe the next evolution of ITOM solutions. AIOps uses the power of Machine …

Top 7 benefits of JDS Active Robot Monitoring

JDS has spent a lot of time this month showing how our bespoke synthetic monitoring solution, Active Robot Monitoring with …

The Splunk Gardener

The Splunk wizards at JDS are a talented bunch, dedicated to finding solutions—including in unexpected places. So when Sydney-based consultant …

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