JDS Australia

Reserve and import data through Micro Focus ALM

Amy Clarke — Sun, 25 Feb 2018 23:13:58 +0000

Micro Focus Application Lifecycle Management’s (ALM) workflow is one of its most powerful features, allowing you to extend ALM’s capabilities and integrate with third-party solutions. JDS recently helped a client leverage this capability by integrating with a Test Data Management (TDM) solution to improve their Testing Lifecycle. The client wanted the ability to reserve dataContinue reading →

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Meet us at the ServiceNow Future of Work tour

Amy Clarke — Thu, 22 Feb 2018 01:02:40 +0000

As a Silver Services Partner with ServiceNow, JDS is proud to be a sponsor of the current ServiceNow Future of Work tour. This roadshow of events is taking place across Australia in February and March. “The ServiceNow Future of Work Tour will help you start empowering employees to do their best work now. Wherever youContinue reading →

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Key risk management tools for IT managers in 2018

Amy Clarke — Tue, 20 Feb 2018 03:30:24 +0000

It’s no secret that technology is advancing at a faster rate now than ever before. While technological advances often enable better functionality and more efficiency, they also bring with them a swathe of risks and challenges for businesses. Implementing good risk management tools in your IT operations is critical to protect your brand and yourContinue reading →

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How to effectively manage your CMDB in ServiceNow

Amy Clarke — Mon, 12 Feb 2018 22:34:22 +0000

Configuration management is a popular topic with our customers, and JDS has been involved in a number of such projects over the years. Specifically, we deal regularly with configuration management databases, or CMDB. The CMDB is a foundational pillar in ITIL-based practices; properly implemented and maintained, it is the glue that holds together all ITContinue reading →

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Interview with Jillian Hunter

Amy Clarke — Thu, 08 Feb 2018 01:44:25 +0000

With IWD exactly one month away, the 2018 theme of #PressForProgress aims to increase awareness for workplaces and individuals on how they can commit to ongoing action for gender parity. Organisers are asking supporters across the globe to commit to at least one of five selected actions that will press for gender parity. To learnContinue reading →

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Breaking down silos to create an enterprise capability

Amy Clarke — Mon, 05 Feb 2018 21:48:18 +0000

Traditionally, IT manages services in silos (networks, servers, databases, security, etc), which inevitably leads to an incomplete picture when things go wrong. Each team has a piece of the puzzle, but no one can see the picture on the box. Lack of visibility is a significant risk for companies, particularly those businesses with complex solutionContinue reading →

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What is AIOps?

Amy Clarke — Wed, 31 Jan 2018 04:26:34 +0000

Gartner has coined another buzz word to describe the next evolution of ITOM solutions. AIOps uses the power of Machine Learning and big data to provide pattern discovery and predictive analysis for IT Ops. What is the need for AIOps? Organisations undergoing digital transformation are facing a lot of challenges that they wouldn’t have facedContinue reading →

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Using Splunk to look for Spectre and Meltdown security breaches

Amy Clarke — Mon, 22 Jan 2018 01:35:17 +0000

Meltdown and Spectre are two security vulnerabilities that are currently impacting millions of businesses all over the world. Since the news broke about the flaw in Intel processor chips that opened the door to once-secure information, companies have been bulking up their system security and implementing patches to prevent a breach. Want to make sureContinue reading →

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ServiceNow and single sign-on

Amy Clarke — Thu, 18 Jan 2018 01:07:28 +0000

More and more, organisations are opting to use Identity Providers (Idp) to allow their users to access multiple applications without the need to remember dozens of different user IDs and passwords. ServiceNow supports single sign-on, but the process itself can be confusing, so this quick guide has been developed to show exactly what happens whenContinue reading →

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Here are the key features of the ServiceNow Kingston release

Amy Clarke — Tue, 16 Jan 2018 23:51:58 +0000

The ServiceNow Kingston release introduces a number of key features to help customers with process improvement. In addition to process enhancements, there are also a number of platform changes which continue to build upon the framework we’ve seen in place since the Helsinki release, so ServiceNow is following the roadmap it laid out back thenContinue reading →

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