At its core, PagerDuty is an incident management platform targeted at people in IT Operations. However, it can be extended and used for more than just alerting, incident escalation, and rostering. 

Using PagerDuty’s machine learning algorithms, you can take alerts from disparate vendors, tools, and sources to reduce noise so incident responders can start working on what’s important to ensure your IT works.

The good news is, PagerDuty integrates with all four of our premier partners at JDS: AppDynamics, Micro Focus, ServiceNow, and Splunk. Some out-of-the-box integrations exist, for a start. However, by accessing our expert integration specialists, you can explore even more functionality and integrations between PagerDuty and your enterprise software.

Here’s an overview of how PagerDuty works with each of our premier partners.

AppDynamics integration

There is an AppDynamics integration for use with PagerDuty. If you already have alerting and health rules setup in AppDynamics, it is simple to extend the alerting using the extension. Learn more.

AppDynamics not only integrates with PagerDuty, the company uses PagerDuty in their IT operations for incident management. See this webpage to learn how AppDynamics use PagerDuty to reduce incident times.

Micro Focus integration

PagerDuty integrates with Micro Focus SiteScope and uses email to send alerts to PagerDuty. By configuring the SiteScope alerts to send information to PagerDuty, you can leverage the powerful machine learning processes to help triage future incidents and reduce time to resolution. See this webpage for details.

ServiceNow integration

There is a bi-directional integration between ServiceNow and PagerDuty. Incidents can be acknowledged, delegated, and resolved in either system. There are a few steps involved in this, but our expert technical consultants can help you set it up properly in your ServiceNow instance. Learn more.

Splunk integration

PagerDuty comes with an out-of-the-box Splunk integration. By installing the PagerDuty Splunk app, you can reduce noise from Splunk alerts by correlating the alerts under one incident. Alert correlation can be done in the fields in Splunk, including component, host, source, or by the search name. See this video for an overview of how to set up this integration.

Try it for free

Haven’t yet tried PagerDuty? Register for a two-week free trial today and we’ll help ensure you embrace all the functionality this excellent major incident response tool has to offer.

Our team on the case

Just do it.

Chris Barbour

Consultant

Length of Time at JDS

2.5 years

Skills

AppDynamics, Splunk, CA UIM, HP VuGen, Web Development, CSS, NodeJS, Java, .NET, SQL

Workplace Passion

Application Performance Monitoring, Infrastructure monitoring, Business Analytics and Dashboarding

Ensure IT works.

Ryan Castles

Consultant

Length of Time at JDS

8 years

Skills

Consulting in application performance management across AppDynamics, CA, HPE and Splunk products.

Workplace Passion

Enabling customers to quickly triage application performance problems and outages.

When you've had enough sleep, an impossible task becomes an interesting challenge.

Jillian Hunter

Support Consultant

Length of Time at JDS

1.5 years

Skills

ServiceNow, HP ALM/QC, Historical fencing.

Workplace Solutions

Supporting both our clients and our own consultants.

Our PagerDuty stories

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