JDS Australia is excited to announce its new technology partnership with PagerDuty, a leading provider of digital operations management. JDS and PagerDuty are working with the online betting platform, William Hill, to achieve a 100% availability rate of its online betting services, putting them ahead of the competition in ensuring the highest levels of customer service by preventing downtime.


"We see great opportunity for PagerDuty in Australia and are proud to commence a partnership so early on in the company's growth journey here. It's been a privilege to work with the team at William Hill, which has been both visionary and committed to extracting the most out of PagerDuty's technological innovation, and from our localised experience," said John Bearsley, Managing Director of JDS Australia.

With JDS's domain expertise in application monitoring and incident response, we led a competitive evaluation and proof of concept for William Hill earlier this year, showing how PagerDuty could improve their performance and availability while also cutting down on some of their manual processes. JDS worked with William Hill to quickly implement the solution, which was an integral part of the operations team’s visibility and incident response during the spring racing carnival.

"For most organisations, 99.9% availability is adequate, but not for us, we want 100% uptime and that’s why we’ve put PagerDuty at the heart of our digital transformation and cloud migration strategy," said Alan Alderson, Head of Infrastructure and Operations, at William Hill Australia. "Incidents happen, every business knows that, but with PagerDuty as an integral partner in our digital and cloud journey, we have the right technology to preempt and manage how you respond to them. We want to instil exceptional operational efficiency throughout our teams to actively manage business and consumer expectations so we have standardised on the PagerDuty Digital Operations Management Platform."

PagerDuty integrates with all of our key vendor partners—Splunk, ServiceNow, AppDynamics, and Micro Focus—as well as more than 200 other technologies and systems. This makes it a perfect fit for our customers, who often have complex technology stacks that need constant monitoring to ensure consistent performance and availability.

JDS is a technology partner and official reseller of PagerDuty, and we look forward to continuing to work closely with them to demonstrate the technology’s innovative capabilities to a wider range of Australian businesses. If you are interested in PagerDuty, learn more about the technology and our capabilities on the PagerDuty webpage. Alternatively, contact us to find out how it would benefit your business specifically.

About PagerDuty

PagerDuty is the leading digital operations management platform for businesses. Through its SaaS-based platform, PagerDuty empowers developers, DevOps, IT operations and business leaders to prevent and resolve business-impacting incidents for exceptional customer experience. More than 10,000 small, mid-size and enterprise global customers such as Lululemon, IBM and Panasonic use and trust PagerDuty to maximize their time and increase their business response and efficiency. When revenue and brand reputation depends on customer satisfaction, PagerDuty arms businesses with the insight to proactively manage incidents and events that may impact customers across their IT environment. Headquartered in San Francisco, with regional offices in Toronto, Sydney and London, the company was recently listed in the 2016 Deloitte Technology Fast 500, Inc. 500 and Forbes 2017 Cloud 100 lists. Try PagerDuty for free at www.pagerduty.com. Follow our blog and connect with us on Twitter, LinkedIn, YouTube and Facebook. PagerDuty is a registered trademark of PagerDuty, Inc. in the United States.

About JDS Australia

JDS is a market leader in supporting the end-to-end application lifecycle. We have nearly 15 years of experience optimising performance and availability for a wide range of Australian and international businesses, using a variety of industry-leading tools. As attested experts in IT services and support, JDS is the trusted partner of choice for leading Australian organisations.

At JDS, our purpose is to ensure your IT systems work wherever, however, and whenever they are needed. Our expert consultants will help you identify current or potential business issues, and then develop customised solutions to suit you.

JDS is different from other providers in the market. We offer 24/7 monitoring capabilities and support throughout the entire application lifecycle. We give your IT Operations team visibility into the health of your IT systems, enabling them to identify and resolve issues quickly.

We are passionate about what we do, working seamlessly with you to ensure you are getting the best possible performance from your environment.

Our team on the case

Focus. Work hard. Stay positive. It always seems impossible until it’s done.

Daniel Tam

Account Manager

Length of Time at JDS

10 years

Skills

I am an experienced Account Manager, with a strong capability for problem-solving and creating the solutions that best match each customer’s unique requirements. I have a demonstrated technical capability across numerous disciplines, including:

  • Performance testing
  • Application performance monitoring (‘APM’)
  • IT Service Management (ITIL 3 certified)
  • CMDB, automation and orchestration

Workplace Passion

I have a strong passion for understanding our customers’ unique requirements and helping to create solutions that best solve both their technical and business needs.

Commas save lives.

Amy Clarke

Marketing Communications Manager

Length of Time at JDS

Since July 2017

Skills

Writing, communications, marketing, design, developing and maintaining a brand, social media, sales.

Workplace Solutions

Words matter, so make sure you get them right!

Workplace Passion

Helping a company develop its voice and present that to their clients with pride.

1 comment

[…] But don’t just take our word for it. We partnered with the online betting platform, William Hill, to achieve a 100% availability rate of its online betting services, putting them ahead of the competition in ensuring the highest levels of customer service by preventing downtime. You can read more about that here. […]