CA Technologies

Develop applications and experiences that excite, engage, and open up money-making opportunities across your organisation.

The application economy

Software fuels transformation for companies in the application economy. JDS supports CA's solutions designed to help speed up time to market, quality, and availability of business critical apps. With CA and JDS, organisations leverage technology that helps customers thrive by delivering the means to deploy, monitor, and secure their applications and infrastructure.

Bring great ideas to life through software

Hailed as one of the “World’s 100 Most Innovative Companies” by Forbes, CA Technologies creates IT software and solutions for some of the most powerful global companies. CA helps organisations develop, manage, and secure complex IT environments that increase productivity and enhance the competitiveness of their businesses.

Why CA Technologies?

End-user experience

Improved end-user experience and customer satisfaction levels

Reduced outages

Drastically decrease mean time to repair of service outages

Improved FTE efficiency

Substantial time and effort reduction in diagnostic processes

Pinpoint bottlenecks

Quickly isolate issues within a business context and identify bottlenecks

Early warnings

Predictive analytics for early warning into application performance

JDS capabilities with CA Technologies

End-to-end monitoring

JDS combines end-user experience and infrastructure monitoring data into service level management by tracing customer transactions across tiers. This data can be displayed in audience appropriate dashboards and reports.

End-user experience monitoring

JDS provides top-down monitoring of actual customer sessions with key metrics such as performance, latency, volume, or session data. Synthetic referencing transactions can also be executed to monitor consistency, availability, and trends.

Ongoing BAU monitoring

We can tune and configure APM solutions for ongoing 'business as usual' monitoring of your business critical applications.

Triage and diagnosis

Easily triage and diagnose problems by understanding the correlation of application performance to the rest of the environment.

Dashboard/single pane of glass

JDS implements a single pane of glass dashboard displaying performance and utilisation metrics to relevant stakeholders. Better decisions can be made when based on better information.

Mature SLA management

JDS can effectively manage SLA obligations, helping avoid penalties. Internal resources need to be able to work off timely and accurate information, prioritised according to what services relate to which customers, and the associated promised service level.


Why choose JDS?

JDS is a leading IT solutions provider and systems integrator, with expertise across industry-leading tools such as ServiceNow, Splunk, AppDynamics, Micro Focus, SAP, PagerDuty, CA Technologies, and more. We provide local, skilled, and responsive services to support IT projects and operations. Bringing together expert services, the latest technology, and best practices, JDS achieves improved IT outcomes for businesses. We do this by giving independent advice, providing training and ongoing support, and implementing IT testing, monitoring, and management solutions.