Digital Operations Management: Turn signals into real-time insight and action to mobilise teams, resolve disruptions, and deliver high-performing digital services.


Integrate machine data with human intelligence

PagerDuty arms organisations with powerful real-time context and automation to accelerate resolution times and delight customers. The PagerDuty platform harnesses digital signals and applies machine learning to get the right data in the hands of the right people at the right time. Teams are empowered to quickly mitigate threats as well as action opportunities.

The digital operations management platform

The PagerDuty Digital Operations Management Platform gives organisations the actionable insights they need to turn data into opportunity across every operational use case—including DevOps, ITOps, Security, Support, and beyond. Resolve and prevent issues, improve customer and employee retention, and gain back time for innovation.

Why PagerDuty?

Connect your data

Connect any tool in minutes with self-service integrations to visualise and action data

Automate events

Make relevant context accessible when it’s needed most with automated escalations and flexible workflows

Empower Agile teams

A team-oriented experience helps teams mobilise fast and understand service impact rapidly

Resolve and prevent issues

Drive response times down to seconds and reduce resolution times to boost productivity

Analyse and learn

Learn from postmortems and gain actionable insights across system and team health

JDS capabilities with PagerDuty


Setup of the platform and integration with your existing environment is integral to successful deployment of PagerDuty. With JDS experience, your organisation can hit the ground running and build with best practices. More than 200 out-of-the-box integrations in PagerDuty and the support of JDS will help you build custom integrations that ensure your use of PagerDuty is maximised.

Workflow automation

JDS can help your organisation interface and deal with the large volumes of data and eventing as a result of integrating your tools into PagerDuty. The centralisation of data and eventing allows you to define new workflows for event management and incident response, as well as automation where valuable. JDS consultants are skilled in identifying these opportunities and quickly implementing valuable solutions in PagerDuty.

Best practice

PagerDuty incident response notifies the right people in your team immediately so they can quickly assess, triage, and resolve issues when they occur. Implementing this tool with the expert assistance of JDS consultants—who leverage their cross-industry experience to knowledge of ITSM and ITOM—will ensure you meet SLAs and best practice standards for IT management.

DevOps support

JDS applies Continuous Integration and Continuous Delivery principles to software delivery and use this experience to uplift the DevOps capabilities of your organisation. Effective delivery-lifecycle shortening is the primary goal and is achieved with PagerDuty’s positive impact to communication and efficacy of defect/incident management. DevOps teams are also given more opportunity to grow and innovate when application and infrastructure issues are resolved quickly.

Enterprise enhancement

JDS is partnered with AppDynamics (Application Performance Management), Splunk and ServiceNow (IT Service Management). These partnerships will ensure that your journey with PagerDuty is supported by broader, cross-product knowledge and business acumen. JDS consultants come as skilled practitioners in these products and regularly support IT Operations, NOCs, and DevOps teams to improve on organisational agility, performance, and uptime.

Why choose JDS?

JDS is the leading PagerDuty integrator in Australia and a solutions partner of AppDynamics, Atlassian, Micro Focus, ServiceNow, and Splunk. We provide local, skilled, and responsive services to support IT projects and operations. Bringing together expert services, the latest technology, and best practices, JDS achieves improved IT outcomes for businesses. We do this by giving independent advice, providing training and ongoing support, and implementing IT testing, monitoring, and management solutions.

Our PagerDuty stories