Why choose JDS?

JDS is a ServiceNow ELITE Sales & Service Partner.

We help our customers to automate and innovate Service Delivery & Operations across all lines of business,

eliminating process backlogs and integration boundaries.

Our pool of technical, solution and sales consultants boast industry-leading expertise across all major product lines.

JDS is one of the most certified practices in the Australian and New Zealand regions.






We Are Implementation Specialists 


APM | CSM | Discovery

Event Management | ITOM


HRSD | Service Mapping

Software Asset Management

We Are Passionate About


ServiceNow Integrations

Accelerated Platform Upgrades

Workflows & Automation

App Development & Performance

OOTB Best Practice

We Are Certified

Application Development

Customer Service Management (CSM) Pro

Discovery | Event Management | Service Mapping

Human Resources (HRSD) Enterprise & Professional

IT Service Management (ITSM) Professional

Why Choose ServiceNow?

Create Value

Make an impact

IT Workflows

The power to make work, work better

Employee Workflows

Empower your people

Customer Workflows

Because experiences matter

Build Your Own Apps

Quickly deliver workflow apps

JDS Capabilities With ServiceNow

Platform Implementation

JDS offers a low-risk delivery model and a 'safe pair of hands' for any ServiceNow platform upgrade and implementation.

JDS follow ServiceNow Best Practice development and implementation methodologies and closely align our delivery methodology to the ServiceNow Implementation Methodology (SIM) framework.


ServiceNow Integration

The ServiceNow platform allows direct integration for software, infrastructure, products and APIs, enabling your business to transfer data from legacy systems into the platform, as well as export data from ServiceNow into the applicable system.

Application Development

JDS will work with our customers to design and delivery applicationsthat are purpose fit for your business.

In addition, we have a suite of industry-leading applications that have been designed in-house, available for the exclusive use by our customers.

Automation & Enhancement

By leveraging the full power of the ServiceNow platform, JDS can help you get over your incoherent, often outdated legacy systems, applications and manual documentation hassles through intelligent automation.

Accelerated Performance Testing

JDS is ServiceNow's global partner of choice for testing the availability and performance of their platform.

Our innovation application design and highly-skilled team can save your organisation up to 80% on your standard testing timeframes!

Out Of The Box

JDS will drive the reduction of technical debt in your ServiceNow instance, ensuring that out-of-the-box (OOTB) features are being correctly utilised and prioritised wherever appropriate.

This approach not only promotes greater platform functionality, but ensures future upgrades are less complex and subsequently, more cost effective.

Our ServiceNow Stories

To find out more about how JDS can help you with your ServiceNow needs, contact one of our consultants today on 1300 780 432, or email [email protected].