Refine, structure, and automate the flow of work, streamlining your service delivery.

The Enterprise Cloud Company

By placing a service-oriented lens on the activities, tasks and processes that make up day-to-day work life, ServiceNow helps modern enterprise operate faster and be more scalable than ever before. ServiceNow provides a service model that defines, structures and automates the flow of work, removing email and spreadsheets from the process to streamline the delivery of services.

The ServiceNow Platform

To automate and innovate how you work, you need to improve IT service delivery throughout the business. This means no more application backlogs, no more integration boundaries, and less development time and cost. Make your IT‑enabled service applications the centrepiece for business innovation with the ServiceNow platform.

Why ServiceNow?

Boost Productivity

Deliver services faster through workflow automation

Self Service

Improve user self-sufficiency and first touch resolution

Resolve Issues Faster

Substitute with your legacy help desk with a fast, automated service delivery

Decrease Risk

Reduce human error and information overload with intelligent analytics

Reduced Tickets

Reduced ticket volumes through self-service and increased service quality

ServiceNow support from JDS

ITSM Implementation

JDS provides in-depth ITSM implementation experience utilising industry-recognised frameworks and best practices to build successful, optimised ITSM platforms.

Workflow and catalogue enhancements

Automation is a game-changer, allowing catalogue requests that originally took days to be fulfilled to be completed within minutes, and without the overhead of human intervention.

Custom applications

JDS can build custom solutions within an ITSM platform to support customer requirements, enabling the automation of manual tasks and approval processes, along with the digitisation of labour intensive processes.

IT Operations Management

ITOM includes the mapping and monitoring IT services. JDS has been driving auto-discovery, CMDB’s and establishing IT service monitoring for years and have considerable depth in this area.

Performance and security enhancements

JDS has over a decade’s experience assisting customers with application availability, end-user experience monitoring, performance, and security testing for a range of ITSM platforms and solutions.

Performance testing

JDS has extensive Service Now performance testing experience. We have tested Service Now instances for companies all around the world.


JDS can customise and deploy a single-pane-of-glass dashboard to various metrics and data showing critical information about your business applications.

Why choose JDS?

JDS is a ServiceNow Services Partner with extensive experience in ITSM implementation and customisation and a large pool of technical consultants. JDS provides a strategic and differentiated level of partnership with ServiceNow helping customise the ServiceNow platform to our clients’ needs. JDS is also ServiceNow's global partner of choice for testing the performance and availability of their platform.

Our ServiceNow stories

Case Study: ServiceNow Agile application development for Tabcorp

ServiceNow's Time and Attendance application streamlines many of Tabcorp's processes when it comes to managing employees' schedules and time recording, ...
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ServiceNow Jakarta

Introducing ServiceNow Jakarta

ServiceNow has officially launched its Jakarta release. Our experts at JDS have provided a quick summary to ensure you are aware ...
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ServiceNow—The latest and greatest at Knowledge17

ServiceNow’s Knowledge17 event has now come to a close, with many exciting new features and developments announced. This year’s was ...
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Service portal simplicity

The introduction of the Service Portal, using AngularJS and Bootstrap, has given ServiceNow considerable flexibility, allowing customers to develop portals ...
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What’s new in ServiceNow for 2017?

ServiceNow has released its latest version, Istanbul, which introduces a game changing innovation for the platform—Automated Test Framework to provide ...
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Filtered Reference Fields in ServiceNow

One common requirement JDS sees when working with ServiceNow customers is the need to dynamically filter the available choices in ...
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To find out more about how JDS can help you with your ServiceNow needs, contact one of our consultants today on 1300 780 432, or email