The ServiceNow platform

To automate and innovate how you work, you need to improve IT service delivery throughout the business. This means no more application backlogs, no more integration boundaries, and less development time and cost. Make your IT‑enabled service applications the centrepiece for business innovation with the ServiceNow platform.

The enterprise cloud company

By placing a service-oriented lens on the activities, tasks, and processes that make up day-to-day work life, ServiceNow helps modern enterprise operate faster and be more scalable than ever before. ServiceNow provides a service model that defines, structures, and automates the flow of work, removing email and spreadsheets from the process to streamline service delivery.

Why choose ServiceNow?

Boost productivity

Deliver services faster through workflow automation


Improve user self-sufficiency and first-touch resolution

Resolve issues faster

Substitute your legacy help desk with a fast, automated service delivery

Decrease risk

Reduce human error and information overload with intelligent analytics

Reduce tickets

Reduce ticket volumes through self-service and increased service quality

JDS capabilities with ServiceNow

IT Operations Management

ITOM includes the mapping and monitoring of IT services. JDS has been driving auto-discovery and CMDBs, and establishing IT service monitoring for years and have considerable depth of experience in this area, giving business executives and managers visibility over their whole IT system.

Custom applications and dashboards

JDS can build custom solutions within the ServiceNow platform to support customer requirements, enabling the automation of manual tasks and approval processes. We can also customise and deploy a single-pane-of-glass dashboard for various metrics and data showing critical information about your business applications, including performance and service impact.

Performance testing

If your organisation relies on ServiceNow, it is critical to ensure that your instance performs to avoid interruption to your business and loss of revenue or reputation. JDS has extensive performance testing experience, having tested ServiceNow instances for companies all around the world.

Integration and automation

All too often, modern businesses run on disparate systems. ServiceNow need not be the central system of record (such as SAP or Microsoft Active Directory), but it can be the system integrator, allowing these systems to work together. By integrating systems, ServiceNow can harmonise records and avoid duplication, allowing for process automation to occur across multiple systems.

Performance and security enhancements

JDS has more than a decade of experience assisting customers with application availability, end-user experience monitoring, performance, and security testing for a range of ITSM platforms and solutions.

Single point of entry

ServiceNow can provide your organisation with a single point of entry, allowing for the digitalisation of manual processes and paper forms. JDS can configure ServiceNow’s service portal and catalog to replicate paper forms for various core systems of record, allowing users to enter requests that are subject to an approval process before being automatically updated in the core system without any double handling.

Why choose JDS?

JDS is a ServiceNow Silver Services Partner with extensive experience in ITSM implementation and customisation and a large pool of technical consultants. We provide a strategic and differentiated level of partnership with ServiceNow, helping customise the ServiceNow platform to our clients’ needs. JDS is also ServiceNow's global partner of choice for testing the performance and availability of their platform.

JDS has been driving auto-discovery and CMDBs, and establishing IT service monitoring, for years. We have considerable depth of experience in this area, giving business executives and managers visibility over their whole IT system. JDS’s focus has always been on providing high quality technical specialists that are certified and well supported in their relevant areas of expertise.

Our ServiceNow stories

To find out more about how JDS can help you with your ServiceNow needs, contact one of our consultants today on 1300 780 432, or email