ServiceNow

Boost productivity

Deliver services faster through workflow automation

Self-service

Improve user self-sufficiency and first-touch resolution

Resolve issues faster

Substitute your legacy help desk with a fast, automated service delivery

Decrease risk

Reduce human error and information overload with intelligent analytics

Reduce tickets

Reduce ticket volumes through self-service and increased service quality

IT Operations Management

ITOM includes the mapping and monitoring of IT services. JDS has been driving auto-discovery, CMDBs and establishing IT service monitoring for years; and with considerable depth of experience in this area, gives business executives and managers visibility over their whole IT system.

ServiceNow Applications

The JDS team brings experience across ServiceNow applications to make your implementation successful - including IT Service Management, Customer Service Management, IT Business Management, Governance Risk & Compliance and Human Resources.

Integration and Automation

All too often, modern businesses run on disparate systems. ServiceNow need not be the central system of record (such as SAP or Microsoft Active Directory), but it can be the system integrator, allowing these systems to work together. By integrating systems, ServiceNow can harmonise records and avoid duplication, allowing for process automation to occur across multiple systems.

Performance and Performance Modernisation

JDS specialise in enabling customers to deliver better value, performance and quality from their existing platform. We provide industry leading capabilities and tools to provide alignment of solutions to business needs, modernisation of legacy customisations, performance optimisation, code review and support.

Performance Testing

If your organisation relies on ServiceNow, it is critical to ensure that your instance performs to avoid interruption to your business and loss of revenue or reputation. JDS has extensive performance testing experience, having tested ServiceNow instances for companies all around the world.

Test Automation

JDS has over a decade of experience in test automation. Our evolved test automation methodology provides for rapid and effective implementation of the ServiceNow Automated Test Framework (ATF). With ATF you can accelerate upgrades and releases with minimal business impact.

JDS is a ServiceNow Silver Sales and Silver Services Partner with extensive experience in ITSM implementation and customisation and a large pool of technical consultants. We provide a strategic and differentiated level of partnership with ServiceNow, helping customise the ServiceNow platform to our clients’ needs. JDS is also ServiceNow's global partner of choice for testing the performance and availability of their platform.

Our focus has always been on providing high quality technical specialists that are certified and well supported in their relevant areas of expertise.