More and more, organisations are opting to use Identity Providers (Idp) to allow their users to access multiple applications without the need to remember dozens of different user IDs and passwords.

ServiceNow supports single sign-on, but the process itself can be confusing, so this quick guide has been developed to show exactly what happens when a user authenticates against ServiceNow using SSO.


Single sign-on allows users to gain access to multiple systems without the need to setup and maintain multiple accounts, making it ideal for streamlining access to ServiceNow.

To setup single sign-on, customers need to provide detailed information on the configuration of their Identity Provider.

If you have any questions about ServiceNow or how to configure single sign-on, contact us at


To find out more about how JDS can help you with your ServiceNow needs, contact our team today on 1300 780 432, or email

Our team on the case

Document as you go.

Peter Cawdron


Length of Time at JDS

5 years


ServiceNow, Loadrunner, HP BSM, Splunk.

Workplace Passion

I enjoy working with the new AngularJS portal in ServiceNow.

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