Managing IT Services

Why manage your IT?

Save time

Automation allows you to redirect your resources to more critical business activities

Streamline processes

Cut down on unnecessary steps for both your team and your consumer

Integration

Ensure your IT systems work together in the most effective way possible

Dashboard view

Have the information and data you need in one easily digestible format

User experience

Deliver a high-quality end-user experience to keep your customers coming back

IT management from JDS

IT Service Management (ITSM)

ITSM refers to the policies and activities that plan, design, deliver, operate, and control the IT services offered to both internal and external customers. Ensure governance of IT operations with ITSM support from JDS, allowing organisations to transform from reactive fire-fighters to proactive business enablers.

Dashboard Technology

JDash, available exclusively from JDS, meets customers' unique dashboarding requirements. Data can be presented in a way that makes sense for your business, and is easily understood by senior management.

Operations Automation

By successfully adopting IT operations automation and orchestration, JDS helps organisations automate tasks to replace mundane and routine operations such as provisioning, configuration, patching, and IT compliance across heterogeneous physical, and virtual servers, networks, databases, and middleware elements.

Service Virtualisation

Enable your application teams to easily create virtual services that can replace targeted services in a composite application or multi-step business process. By accurately simulating the behaviour of the actual component, JDS can help your developers and testers begin performing functional or performance testing right away, in parallel.

DevOps

DevOps is all about people, process, and technology, and applying principles and methods to drive better collaboration between your software delivery and IT operations teams. JDS leverages our high level of relationships and technical certifications with a variety of DevOps technology vendors.

IT Business Management (ITBM)

ITIL is a set of practices formulated to ensure there is a consistent, repeatable, reliable quality of ICT support available to large organisations. IT business management support from JDS ensures ITIL best practices are in place, without the burden of unnecessary bureaucracy.

Why choose JDS?

JDS is a leading IT solutions provider and systems integrator, with expertise across industry-leading tools such as ServiceNow, Splunk, AppDynamics, Micro Focus, SAP, PagerDuty, and more. JDS provides local, skilled, and responsive services to support IT projects and operations.

Bringing together expert services, the latest technology, and best practices, we achieve improved IT outcomes for businesses. We do this by giving independent advice, providing training and ongoing support, and implementing IT testing, monitoring, and management solutions.

Management success stories