IT Business Management (ITBM)


Embracing and improving ITIL processes

Information Technology Infrastructure Library (ITIL) is a set of practices formulated to ensure there is a consistent, repeatable, reliable quality of ICT support available to large organisations. JDS ensures ITIL best practices are in place, without the burden of unnecessary bureaucracy.

Enhancing the customer experience

JDS is an advocate for a less-is-more approach to email, ensuring support emails are personal and easy to read, while not being sent like spam. We leverage portal technology, such as Angular JS and Bootstrap (developed by Google and Twitter), to ensure the customer experience is world class.

Why do IT Business Management?

Build efficiency

Redirect your in-house resources to more critical activities through automation

Streamline processes

Automate mundane tasks and get rid of unnecessary steps

Save money

Introduce software asset management to avoid non-compliance fees

User experience

Create a user-friendly customer portal to enhance your user experience

Map systems

Get a broad overview of your systems with IT Operations Management support

IT Business Management from JDS

IT Operations Management

JDS can integrate ITSM platforms like ServiceNow with Splunk, AppDynamics, and a host of other monitoring tools such as Microsoft SCOM, HP Business Service Management, and CA monitoring tools to provide effective enterprise-wide event management. Using topology tools, critical infrastructure can be managed using both ITIL processes (incident, change, and problem) as well as monitoring metrics.

Customer portal

We live in the age of exceptional customer service. With users accustomed to easily available, highly useable platforms like Facebook, Twitter, Google, and Amazon, other businesses need to provide a comparable level of access to their services and corporate knowledge in order to compete. JDS provides support in establishing and running easy-to-use customer portals for businesses.

Orchestration and automation

Time consuming activities are costly, not just because of the effort required to fulfill requests, but also because of the lost productivity of those awaiting those requests. By automating repeatable tasks—password resets, setting up new users, decommissioning unused servers, etc.—JDS helps organisations improve the quality of their services, while reducing both the time and cost associated with providing those services.

ITIL and IT Service Management

The biggest danger most organisations face when it comes to ITIL is over-engineered processes that are ineffective. JDS advocates a back-to-basics approach, with reason-driven decisions that look to leverage automation and world-class customer portals to streamline back-end processes.

Software asset management

Using either third-party products such ServiceNow’s discovery module, JDS helps establish effective software asset management that lowers an organisation’s exposure to non-compliance penalties.

Project and portfolio management

Historically, there has been a disconnect between the management of project portfolios at an executive level and resource planning. JDS helps organisations bridge the worlds of PRINCE2 and Agile development, giving senior management a view into the actual status of projects, including sprint cycles, story creation, completion velocity, and defect management. 

Why choose JDS?

JDS is a leading IT solutions provider and systems integrator, with expertise across industry-leading tools such as ServiceNow, Splunk, AppDynamics, Micro Focus, SAP, PagerDuty, and more. JDS provides local, skilled, and responsive services to support IT projects and operations.

Bringing together expert services, the latest technology, and best practices, we achieve improved IT outcomes for businesses. We do this by giving independent advice, providing training and ongoing support, and implementing IT testing, monitoring, and management solutions.