Facilitate, consolidate, and automate incident, problem, and change management.
Why do IT Service Management?
Boost productivity
Deliver services faster through workflow automation
Self service
Improve user self-sufficiency and first-touch resolution
Issue resolution
Replace your legacy help desk with a fast, automated service delivery
Decrease risk
Reduce human error and information overload with intelligent analytics
Reduce tickets
Lower ticket volumes through self-service and increased service quality
JDS capabilities with ITSM
ITSM implementation
JDS provides in-depth ITSM implementation experience utilising industry-recognised frameworks and best practices to build successful, optimised ITSM platforms.
Workflow and catalogue enhancements
Automation is a game-changer, allowing catalogue requests that originally took days to be fulfilled to be completed within minutes, and without the overhead of human intervention.
Custom applications
JDS can build custom solutions within an ITSM platform to support customer requirements, enabling the automation of manual tasks and approval processes, along with the digitisation of labour-intensive processes.
IT Operations Management (ITOM)
ITOM includes the mapping and monitoring IT services. JDS has been driving auto-discovery and CMDBs, as well as establishing IT service monitoring for years and have considerable depth in this area.
Performance and security enhancements
JDS has nearly 15 years of experience assisting customers with application availability, end-user experience monitoring, performance and security testing for a range of ITSM platforms and solutions.
Dashboards
JDS can customise and deploy a single-pane-of-glass dashboard to various metrics and data showing critical information about your business applications.
Why choose JDS?
JDS is a leading IT solutions provider and systems integrator, with expertise across industry-leading tools such as ServiceNow, Splunk, AppDynamics, Micro Focus, SAP, PagerDuty, and more. JDS provides local, skilled, and responsive services to support IT projects and operations.
Bringing together expert services, the latest technology, and best practices, we achieve improved IT outcomes for businesses. We do this by giving independent advice, providing training and ongoing support, and implementing IT testing, monitoring, and management solutions.
Management success stories

How Field Service Management can help your customers
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How Contract Management Can Help Your Customers
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Is DevPerfOps a thing?
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Reserve and import data through Micro Focus ALM
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How to effectively manage your CMDB in ServiceNow
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Breaking down silos to create an enterprise capability
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Five ways your business may benefit from expert IT support
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Integrating OMi (Operations Manager i) with ServiceNow
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Implementing an electronic signature in ALM
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Your organisation deserves a good dashboard (and here’s why)
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Straight-Through Processing with ServiceNow
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ServiceNow Choice List Dependencies
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Incorporating iSPI metric reports into MyBSM dashboard pages
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Using SV contexts to simulate stored data
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What’s new in HP Service Virtualization 2.30
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