IT Service Management (ITSM)

Facilitate, consolidate, and automate incident, problem, and change management.

Why do IT Service Management?

Boost productivity

Deliver services faster through workflow automation

Self service

Improve user self-sufficiency and first-touch resolution

Issue resolution

Replace your legacy help desk with a fast, automated service delivery

Decrease risk

Reduce human error and information overload with intelligent analytics

Reduce tickets

Lower ticket volumes through self-service and increased service quality

JDS capabilities with ITSM

ITSM implementation

JDS provides in-depth ITSM implementation experience utilising industry-recognised frameworks and best practices to build successful, optimised ITSM platforms.

Workflow and catalogue enhancements

Automation is a game-changer, allowing catalogue requests that originally took days to be fulfilled to be completed within minutes, and without the overhead of human intervention.

Custom applications

JDS can build custom solutions within an ITSM platform to support customer requirements, enabling the automation of manual tasks and approval processes, along with the digitisation of labour-intensive processes.

IT Operations Management (ITOM)

ITOM includes the mapping and monitoring IT services. JDS has been driving auto-discovery and CMDBs, as well as establishing IT service monitoring for years and have considerable depth in this area.

Performance and security enhancements

JDS has nearly 15 years of experience assisting customers with application availability, end-user experience monitoring, performance and security testing for a range of ITSM platforms and solutions.


JDS can customise and deploy a single-pane-of-glass dashboard to various metrics and data showing critical information about your business applications.

Why choose JDS?

JDS is a leading IT solutions provider and systems integrator, with expertise across industry-leading tools such as ServiceNow, Splunk, AppDynamics, Micro Focus, SAP, PagerDuty, and more. JDS provides local, skilled, and responsive services to support IT projects and operations.

Bringing together expert services, the latest technology, and best practices, we achieve improved IT outcomes for businesses. We do this by giving independent advice, providing training and ongoing support, and implementing IT testing, monitoring, and management solutions.

Management success stories