Operations Automation

Enterprise scale IT automation

With the rise in heterogeneous infrastructure, platforms, and applications, IT has seen a proliferation of scripts and point tools for run book automation within the data centre. Each of the server, network, storage, database, and application teams operate in their own silos with limited collaboration, relying on error-prone manual execution and hand-offs. CIOs are mandating better collaboration and investment in orchestration tools that bridge these IT silos and enable consolidation of tools and scripts.

Automate provisioning, configuration, patching, and IT compliance

By successfully adopting IT operations automation and orchestration, JDS helps organisations automate tasks to replace mundane and routine operations such as provisioning, configuration, patching, and IT compliance across heterogeneous physical, and virtual servers, networks, databases, and middleware elements. JDS can help automate process workflows to orchestrate across infrastructure, platform, and applications, while leveraging existing investments in your environment.

Streamline processes

Drive agility, consistency, and efficiency in by automating tasks and orchestrating processes

Manage risk

Set and enforce standards with provisioning and patching

Lower costs

Reduce operations costs by automating routine tasks and process workflows

Increase compliance

Receive timely and accurate assessment, reporting, and remediation of IT compliance using set policies

Consolidate tools

Consolidate multiple point tools and scripts into easy-to-use process automation flows

UCMDB automation

Take server records from a standalone database called the SCMDB (standalone database) and merge the data with server CIs in the UCMDB.

Customise offerings

JDS can customise client offerings and tailor them to their audiences. For example, a technical audience may require full administrative actions, while a business audience may only require a subset of these options.

Change management reports to stakeholders

Query the CMDB to generate a list of CI changes pertinent to application owners and their environments, and sends the information in separate change management emails for stakeholder approval.

Defining catalogues

Catalogues provide the ability to provision subscriptions to different business groups, showing relevant services. JDS can assist in this process by defining different catalogues and publishing the relevant offerings to them.

Service manager to JIRA integration

Incidents created in Service Manager (version 9.4) can be automatically mapped and raised in JIRA.

Create OMi events using HPOO

Use OMI’s REST API to create events with an HTTP Get and Post operation.

JDS is a leading IT solutions provider and systems integrator, with expertise across industry-leading tools such as ServiceNow, Splunk, AppDynamics, Micro Focus, SAP, PagerDuty, and more. JDS provides local, skilled, and responsive services to support IT projects and operations.

Bringing together expert services, the latest technology, and best practices, we achieve improved IT outcomes for businesses. We do this by giving independent advice, providing training and ongoing support, and implementing IT testing, monitoring, and management solutions.