Active Robot Monitoring with Splunk

Why synthetic monitoring?

Finding out about a performance issue with your application or website from a real user is the most expensive and risky way for a business to discover a problem. Fortunately, synthetic monitoring overcomes the need for real users to report errors or interruption in services.

It does so by employing scripts that emulate the steps taken by real users engaged with your business services, automatically and according to your preferred schedule. Synthetic monitoring is an important IT solution that adds dimension to the other information gathered from your servers and networks.

Immediate reporting means you have visibility over what systems are causing issues and where. Synthetic monitoring provides you with consistent and predictable measurement of real-time performance and availability, without having to rely on feedback from users.


Introducing Splunk ARM

Splunk Active Robot Monitoring (ARM) is a capability developed by JDS that enables synthetic performance monitoring for websites, mobile, cloud-based, onpremise, and SaaS apps. It provides IT staff and managers a global view of what's happening in your environment, as it's happening. Use the customisable results dashboard to easily consume performance data, and drill down to easily isolate issues by location or transaction layer. Get better data to measure and report on your Service Level Agreements.

Current Splunk users: This offers you the ability to leverage more of Splunk’s capabilities to get the best from your environment.

New to Splunk?  JDS will provide you with independent advice and assist with licensing and deployment, training, and support.

The benefits of Splunk ARM

JDS’ custom-built ARM is different from other synthetic monitoring solutions in several ways:

  • Splunk Points of Presence (PoPs) are flexible, meaning you can determine your own PoPs and establish them in the locations that matter to you.
  • The Splunk machine learning toolkit can be applied over the insights you gain from ARM to understand your data and identify trends/recurring issues.
  • There are a variety of robot scripting protocols developed by JDS that allow you to do complex transactions that emulate sophisticated tasks users do.
  • Dashboards and visibility are customisable, and you have access to the latest Splunk features, such as Event Annotation.
  • When performance changes, access to a rich breakdown of network/server time lets you answer the age-old question: is it the network or the application?

Active monitoring

Leverage Splunk PoPs to simulate user sessions, so that you can ensure application availability and performance. Have visibility over operations anywhere in the world, in or outside of your firewall—anywhere your Splunk PoPs are located.

Fast setup, easy interface

Create robust, browserbased monitoring scripts for distribution across multiple environments, using Splunk’s built-in features only. There’s no need to download or deploy further applications—everything you need is on the one system and the one dashboard.

Predictive analytics

Use historical performance data to predict future issues, and set dynamic thresholds to keep an eye on performance. Forget taking manual measurements against KPIs for Service Level Agreements: automatic alerts can notify you the moment you deviate from expectations.

Utilise the power of Splunk

One fast point of reference
View all your performance data in a single location, and drill down on areas of interest to gain deeper insight. Combine your current situation with historical data, and identify trends and scope for performance gain.

Compare locations
Are slowdowns and outages happening at a particular location, or at a particular time? View application availability and performance status over different locations, sort geographical data by issue severity, and establish how user experience could be affected by their physical location.

Track transactions
See which transactions are problematic, and in what locations. Isolate transaction layer response times to learn where time is being spent, whether at client, network, or server level. Keep your third-party services in check, and ensure your application is performing at the top of its game.

Pinpoint causes
Evaluate the root causes for performance issues. Leverage JDS’ Splunk solution to pinpoint problems at a granular level, see how historical code changes have affected user experience, and check for hardware overload.

Failure and alert logs
Easily view logs relating to application status changes, and ensure the continuing health of your application.

Spotlight on errors
See exactly what errors users are seeing: should an unexpected result be received, full screen-shots of the problem allow for faster diagnosis and better communication to users.

Why choose JDS?

JDS is a leading IT solutions provider and systems integrator, with expertise across industry-leading tools such as ServiceNow, Splunk, AppDynamics, Micro Focus, SAP, PagerDuty, and more. We provide local, skilled, and responsive services to support IT projects and operations. Bringing together expert services, the latest technology, and best practices, JDS achieves improved IT outcomes for businesses. We do this by giving independent advice, providing training and ongoing support, and implementing IT testing, monitoring, and management solutions.

We are one of the most-certified partners of Splunk in Australia, and we use our expertise to deliver projects in ITSI, Enterprise Security, AIOps, application monitoring, dashboard configuration, and more. Our consultants are skilled developers, capable of building custom applications within Splunk to help you maximise your investment, such as our Active Robot Monitoring solution. JDS is an SAP partner and the sole distribution and implementation partner in Australia for the SAP-Certified PowerConnect for Splunk solution.

Monitoring success stories