The rise of the perspective of the end user

Gartner (2015) survey data shows enhancing the quality of customer experience as the highest ranking reason for investment in an APM solution. Given the critical role applications play in managing customer transactions and supporting essential business processes, APM suites are growing in relevance on the agenda of today's IT leaders.

Functions of APM in the digital era

In an increasingly digital era, APM suites are becoming critical for a reliable and risk-free enterprise IT landscapes. Gartner has identified fivemain functions of APM: end-user monitoring (real and synthetic), application topology discovery and visualisation, user-defined transaction profiling, application component deep dive, and IT operations analytics.

Why do APM?

End-user experience

Improved end-user experience and customer satisfaction levels

Reduce outages

Drastically decrease mean time to repair of service outages

Improved FTE efficiency

Substantial time and effort reduction in diagnostic processes

Pinpoint bottlenecks

Quickly isolate issues within a business context and identify bottlenecks

Early warnings

Predictive analytics for early warning into application performance

APM support from JDS

End-to-end monitoring

JDS can combine end user experience and infrastructure monitoring data into service level management by tracing customer transactions across tiers. This data can be displayed in audience appropriate dashboards and reports.

End-user experience monitoring

JDS can provide top-down monitoring of actual customer sessions with key metrics such as performance, latency, volume, or session data. Synthetic referencing transactions can also be executed to monitor consistency, availability, and trends.

Ongoing BAU monitoring

JDS can tune and configure APM solutions for ongoing "business as usual" monitoring of your business critical applications.

Triage and diagnosis

Easily triage and diagnose problems by understanding the correlation of application performance to the rest of the environment.

Dashboard/single pane of glass

Implementation of single pane of glass dashboard displaying performance and utilisation metrics to relevant stakeholders. Better decisions can be made when based on better information.

Mature SLA management

JDS can effectively manage SLA obligations helping avoid penalties and internal resources need to be able to work off timely and accurate information, prioritised according to what services relate to which customers, and the associated promised service level.

Why choose JDS?

JDS is a leading IT solutions provider and systems integrator, with expertise across industry-leading tools such as ServiceNow, Splunk, AppDynamics, Micro Focus, SAP, PagerDuty, and more. JDS provides local, skilled, and responsive services to support IT projects and operations.

Bringing together expert services, the latest technology, and best practices, we achieve improved IT outcomes for businesses. We do this by giving independent advice, providing training and ongoing support, and implementing IT testing, monitoring, and management solutions.

JDS maintains high-level relationships and technical certifications with all its APM technology partners. Combined with our extensive in-house experience implementing monitoring solutions with the largest corporate banks, financial services, and insurance corporations, JDS is the partner of choice for trusted APM solutions and services.

Monitoring success stories