Operations Analytics

Consolidate, manage, and analyse massive streams of IT data, giving your operations team the right information at the right time.

IT operations sparking digital business transformation

IT Operations Analytics is transforming the current ITOM landscape and becoming a key contributor to future organisational digital transformation. According to Gartner (2016), algorithmic IT operations platforms enable IT leaders to meet the proactive and dynamic demands of digital business. This inherently transforms the very nature of IT operations' work with unprecedented, automated insights into their data.

Functions of APM in the digital era

Applying powerful analytics gives you a fresh insight into performance metrics, availability metrics, events, topology, and log data. By harnessing machine intelligence, learning algorithms, and the input of subject matter experts, operations analytics can help your IT operations team identify a root cause in minutes.

Why use operations analytics?

Uncover data insights

Collect, index, and analyse any machine data at massive scale, regardless of format or source

Faster problem analysis

Automatically generate dashboards, search queries, guided troubleshooting, and visual analytics

Visibility into IT KPIs

Gain end-to-end visibility to track and deliver on IT KPIs and make more informed IT decisions

Higher service levels

Services perform as expected, consistently, with no downtime for end users

Understand trends

Understand business trends, patterns of activity, and behaviour to make more informed decisions

Operations analytics support from JDS

Trend analysis/predictive insights

Predictive analytics learns behaviour trends from metrics and log data, leveraging historical trends and seasonality to predict future performance and identifying problems before users are impacted.

Root cause detection

Gain fresh insights into performance metrics, availability metrics, events, topology, and log data through comprehensive visual displays. Your operations team can then quickly see, understand, and respond to emerging issues and incidents quickly.

Guided troubleshooting

Generate meaningful dashboards and search queries based on keywords entered to move faster through each step of troubleshooting and arrive at the root cause.

Onboarding new apps

JDS has experience across various companies and technologies onboarding new applications into analytics ecosystems, providing insights into application and operational performance.

Customised data extraction

In some cases, technologies such as Splunk may need customisations to make certain machine data relevant and searchable. JDS can extract key value pairs from machine data, giving insights into otherwise unusable data.

Log management

Search, alert, report, and monitor all your logs from one location in real time. JDS can also help build from a point solution into a centralised data platform, helping extract valuable business insights from your data.

Why choose JDS?

JDS is a leading IT solutions provider and systems integrator, with expertise across industry-leading tools such as ServiceNow, Splunk, AppDynamics, Micro Focus, SAP, PagerDuty, and more. JDS provides local, skilled, and responsive services to support IT projects and operations.

Bringing together expert services, the latest technology, and best practices, we achieve improved IT outcomes for businesses. We do this by giving independent advice, providing training and ongoing support, and implementing IT testing, monitoring, and management solutions.

Monitoring success stories