Real-User Monitoring

Determine how well a business service is being delivered to customers with real-user monitoring.

Improve visibility and control the end-user experience

Today, both synthetic and real-user monitoring play key roles in providing a better understanding of user behaviour. Synthetic monitoring simulates business transactions against production applications at set intervals, providing consistent, predictable measurements used to understand application performance trends and baselines. Real-user monitoring, on the other hand, measures performance and availability when real users are accessing the application.

Get organised: monitor all users, all locations, 24/7

Measure the true experience of all of your users, all the time and in all locations. You can then gauge the business impact of performance issues and outages, and isolate user trends in detail. Organise the data by session for further analysis and increase collaboration between the monitoring and development teams. You can also capture the real native mobile user experience, including the mobile application and operating system-specific data related to end-user actions.

Why do real-user monitoring?

End-user experience
Improved end-user experience and customer satisfaction levels

Speed up resolution
Trace end-user transactions across automatically to speed up resolution

Triage problems
Replay user sessions to help triage and solve problems faster

Behavior insights
Provide critical insight into the behaviour of real users

Manage SLAs
Ensure and manage consistent quality service delivery

Why choose JDS?

JDS is a leading IT solutions provider and systems integrator, with expertise across industry-leading tools such as ServiceNow, Splunk, AppDynamics, Micro Focus, SAP, PagerDuty, and more. JDS provides local, skilled, and responsive services to support IT projects and operations.

Bringing together expert services, the latest technology, and best practices, we achieve improved IT outcomes for businesses. We do this by giving independent advice, providing training and ongoing support, and implementing IT testing, monitoring, and management solutions.

Monitoring success stories