Real-User Monitoring

Determine how well a business service is being delivered to customers with real-user monitoring.

Improve visibility and control the end-user experience

Today, both synthetic and real-user monitoring play key roles in providing a better understanding of user behaviour. Synthetic monitoring simulates business transactions against production applications at set intervals, providing consistent, predictable measurements used to understand application performance trends and baselines. Real-user monitoring, on the other hand, measures performance and availability when real users are accessing the application.

Get organised: monitor all users, all locations, 24/7

Measure the true experience of all of your users, all the time and in all locations. You can then gauge the business impact of performance issues and outages, and isolate user trends in detail. Organise the data by session for further analysis and increase collaboration between the monitoring and development teams. You can also capture the real native mobile user experience, including the mobile application and operating system-specific data related to end-user actions.

Why do real-user monitoring?

End-user experience

Improved end-user experience and customer satisfaction levels

Speed up resolution

Trace end-user transactions across automatically to speed up resolution

Triage problems

Replay user sessions to help triage and solve problems faster

Behavior insights

Provide critical insight into the behaviour of real users

Manage SLAs

Ensure and manage consistent quality service delivery

Why choose JDS?

At JDS, our purpose is to ensure your IT systems work wherever, however, and whenever they are needed. Our expert consultants will help you identify current or potential business issues, and then develop customised solutions to suit you.

JDS is different from other providers in the market. We offer 24/7 monitoring capabilities and support throughout the entire application lifecycle. We give your IT Operations team visibility into the health of your IT systems, enabling them to identify and resolve issues quickly.

We are passionate about what we do, working seamlessly with you to ensure you are getting the best possible performance from your environment. All products sold by JDS are backed by our local Tier One support desk, ensuring a stress-free solution for the entire product lifecycle.

Monitoring success stories