Transform your critical contact centre metrics into centralised, visually-pleasing dashboards, providing effective insights into real-time agent performance & customer sentiment.

The most significant challenge faced by contact centre management is the lack of contextual information providing real-time intelligence, in order to make vital operational decisions.

Contact Centre Insights modernises workforce management to derive better performance and profitability through improved visibility of call metrics, agent performance and customer sentiment.

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  • Significantly Reduce Call Queues & Wait Times

  • Agent Retention Through Self-Motivation & Self-Management

  • Improve Customer Sentiment with Real-Time Transcribed Caller Feedback

  • Analyse Contact Centre Performance Through a Centralised Viewing Platform

  • Manage Performance Deficits Ahead of Customer Visibility

  • Personal Minute-by-Minute Agent Metrics in Customised Dashboards

  • Optimise Your Workforce, Scheduling & Forecasting

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