dashboards

Your organisation deserves a good dashboard (and here’s why)

Your organisation deserves a good dashboard (and here’s why)

Cars cost a lot of money, and when a driver gets behind the wheel, they want to know that every component is working correctly. It can mean the difference between life and death—not to mention getting to your destination on time! For this reason, vehicle dashboards are painstakingly designed to be simple yet functional, so that virtually anyone can understand them at a glance.

In a similar vein, how much investment was involved in building up your organisation and its IT infrastructure—and let's not forget ongoing maintenance! The cost of system failure can mean life or death for your business, missing destinations and deadlines. In some sectors, such as health or search and rescue, it can even lead to injury or loss of life. With the consequences of lost visibility in mind, take a look at your organisation's dashboards (if they exist!). Ask yourself—are they as easy to understand as the dashboard of a car?

Most organisations would reply 'no' to that question. All too often, dashboards exist because the organisation's monitoring solution provided one out-of-the-box.  That's fine if your intended audience is all technically inclined, and understand what it means when there is a 'memory bottleneck' or the 'committed memory in use is too high'. These alerts, however, might mean nothing to upper management or the executive team, who are directly responsible for approving your team's budget. Action needs to be taken to translate the information, so that it is accessible to all your key decision-makers. So what are the first steps?

Here are three initial items to consider:

  1. Context is everything! Without context, your executive team may not understand the impact of an under-resourced ESX server that's beginning to fail. If, however, your dashboard were to show that the ESX server happens to host the core income stream systems for the organisation, you may have their attention (and funding).
  2. Visualise the data! Approximately 60% of the world population are visual thinkers, so your dashboard should be visually designed.  Find a way to visualise your data. Show the relationships and dependencies between systems. Oh, and "death to pie charts!".
  3. Invest the time and effort! Find your creative spark, and brainstorm as a team. A well-designed dashboard will pay on-going dividends with every incident managed, or business case written. Make sure you allot time to prove your work against SLAs.

If you need help with dashboard development or design, give JDS a call on 1300 780 432 and speak with one of our friendly consultants.

Our team on the case

Never burn a bridge, humility may require you to take a step backward one day.

Warren Saunders

Consultant

Length of Time at JDS

6 years

Workplace Solutions

All things Event Management (HPE Operations Management i, HPE Business Service Management, HPE Business Process Monitoring, HPE Sitescope, and custom integrations for everything in between).

Workplace Passion

  • Making complex issues easy to understand through competent technical writing, presentation delivery and creative design.
  • Finding solutions to problems which were previously placed in the “too hard” basket.

Ensure IT works.

Chris Younger

Delivery Manager

Length of Time at JDS

10 years

Skills

HP Certified Instructor, HP Business Service Management, HP LoadRunner, Splunk Sales Engineer, Certified in Service Now.

Workplace Passion

I am a big advocate for the value provided by Synthetic Business Process monitoring. When I first saw it 10 years ago in HP Business Availability Center I was impressed and I am still touting the benefits after all this time. Time and time again, I have seen it provide invaluable visibility into the user experience. These days it can be achieved using trendy newer tools such as Splunk for a fraction of the price it previously cost.

Work hard, Play hard.

Andy Erskine

Consultant

Length of Time at JDS

2.5 years

Skills

  • The CA Suite of tools, notably CA APM, CA Spectrum, CA Performance Manager
  • Splunk

Workplace Passion

Learning new applications and applying them to today’s problems.

Tech tips from JDS

Posted by JDS Admin in Blog, Monitor
Incorporating iSPI metric reports into MyBSM dashboard pages

Incorporating iSPI metric reports into MyBSM dashboard pages

Current BSM dashboards show limited capability of displaying NNMi iSPI Metric reports in any of the out of box NNMi Components.

With a bit of creative thinking we can overcome this limitation.

As MyBSM allows us to create a URL-based component, the main objective is to set up a reoccurring report schedule in iSPI Metrics and have the html report saved to a remote file system whilst maintaining a static file name. The report can then be published by IIS in which the MyBSM URL component can then reference. Let’s demonstrate how this can be done in the following high level steps.

 

BSM edit2

Step 1:

From the BI Configuration on the iSPI Metrics server, set up the remote File System where your iSPI Metric report will be saved. Note that SERVER_FS is a remote Windows server with Internet Information Services (IIS) activated and listening to port 80, and NPS_reports is a folder we’ve shared.

image003

Step 2:

From the iSPI Metrics console which is cross launched from the NNMi console, go to BI Server -> Administration. Then navigate to: Configuration -> Dispatchers and Services. Click on the Define File System icon.

image005

 

Step 3:

Define the File System Location by specifying a sub directory. In this example we want our report to be saved to the SampleReports sub-directory which resides under our shared folder called NPS_reports.

image007

Step 4:

Create the report schedule for the desired report in iSPI Metrics. We have chosen the out of box “Report View Of Executive” report to be saved to the Sample Reports location we defined in the previous step.

image008

Step 5:

Select the option to “Replace existing files” with the static file name we have chosen:

image010

Note that iSPI Metrics adds a suffix of “-en-au.mht” to the Report name above when it’s actually saved to the file system.

This is what the report looks like when saved to SERVER_FS:

image011

Step 6:

On SERVER_FS, we have defined our Virtual Directory where our html reports reside:

image013

Step 7:

In BSM, we navigate to the MyBSM page and create a New Component. We supply the URL of the report we wish to publish.

image014

Step 8:

Finally, verify the html report is viewable via MyBSM.

image016

Tech tips from JDS

Posted by JDS Admin in Blog, Monitor
JDash—Customisable Dashboard Technology from JDS

JDash—Customisable Dashboard Technology from JDS

Simplify your organisational data analysis and distribution while avoiding data overload with JDash—customisable dashboard technology from JDS.

Introducing JDash, by JDS

JDash, available exclusively from JDS, allows us to meet customers' unique dashboarding requirements. Data can be presented in a way that makes sense for your business, and is easily understood by senior management.

JDash is perfect for large TV screen displays and, coupled with User Experience Monitoring data, it is the perfect way for an IT department to show that they are providing an excellent quality of service to the business.

Existing vendor products are typically great at gathering data, but often very poor at presenting it. Clients may find that out-of-the-box dashboards have fixed non-optimal layouts, annoying header bars, or a limited range of available customisations. That's why we developed JDash—to provide a solution people can actually use.
Chris YoungerLead Consultant

Collaborate

Everyone can see the same information—understand an issue’s service impact.

Increase visibility

Pull information from multiple sources—have the full picture.

Make good decisions, fast

Increase the ability to interpret data quickly.

See what you need, when you need it

Manage and extract real value from the data generated by your ICT environment. JDash makes it easy to display the rich data available via your monitoring tools, in a manner tailored to the needs of your business.

Configurable dashboard technology

Provide fast, tailored, real-time visibility into how your applications are performing. JDash allows each business to define its own unique context, rather than being forced into a one-size-fits-all framework. Enrich your raw data and present it in the form that makes sense for you.

Responsive designs across all devices

Using CSS and HTML-based design, JDash allows you to resize, shrink, hide, and control your data visualisations across any device. JDash’s responsive designs provide an elegant, user-friendly experience, no matter what location or device you are using.

Lightweight, rich HTML5 dashboards

JDash is built on HTML5, meaning it is a fast, modern, and powerful solution capable of working on any device. It provides a lightweight, elegant, and effortless user experience, while displaying powerful data visualisations.

Combine multiple data sources

Utilise data from multiple sources to provide an effective and accurate view of how an application or service is performing. JDash dashboards can use data connectors to combine multiple data sources together.

Customer portals and widgets

Provide bespoke enterprise portals, and give your employees and customers access to dynamic on-demand information. JDash comes with a library of pre-built widgets with extendable JavaScript capability.

Supported technologies

Business service management

JDash can create rich visualisations of your end-to-end application performance with HPE Business Service Management, allowing you to ascertain end-user experience, quickly isolate issues and bottlenecks, and predict outages and problems in advance.

ServiceNow ITSM platform

JDash can customise and deploy a single pane of glass dashboard for various metrics and data, showing critical information about your ServiceNow platform. Visualise and streamline service delivery.

Splunk enterprise platform

Visualise the vast volumes of data generated by your Splunk platform, helping to drive operational and business results. Gain fresh insights into performance and availability metrics, events, and log data through using comprehensive visual displays.

Application performance management

JDash can visualise real production data from CA APM, enabling the improvement of capacity planning models. This allows IT to deliver suitable infrastructure to support business-critical application delivery, while exceeding user expectations and helping to reduce the risk of failure.

System Center Operation Manager (SCOM)

Visualise the overall state, health, performance, availability, configuration, and other metrics associated with your SCOM environment. This gives insight into the monitored services, devices, and operations across your IT landscape.

Infrastructure monitoring

Provide a single pane of glass into powerful monitoring information and third-party data, giving stakeholders visibility into infrastructure metrics. This will ensure you have the right information at the right time.

I am proudest of JDash's extensive customisability. It is very easy to use the in-browser development environment to create additional "connectors" for extracting data from any external system. Then on the display side, again the development environment allows for any possible script and style customisations (if required) and the pluggable widget system for accelerating dashboard creation.

Chris Younger

Lead Consultant and JDash Creator

Ensure IT works.

Chris Younger

Delivery Manager

Length of Time at JDS

10 years

Skills

HP Certified Instructor, HP Business Service Management, HP LoadRunner, Splunk Sales Engineer, Certified in Service Now.

Workplace Passion

I am a big advocate for the value provided by Synthetic Business Process monitoring. When I first saw it 10 years ago in HP Business Availability Center I was impressed and I am still touting the benefits after all this time. Time and time again, I have seen it provide invaluable visibility into the user experience. These days it can be achieved using trendy newer tools such as Splunk for a fraction of the price it previously cost.

Management success stories

Posted by JDS Admin in Blog, Monitor