ITBM

How Contract Management Can Help Your Customers

How Contract Management Can Help Your Customers

 

Contract Management

In the ServiceNow platform, contracts contain detailed information such as contract number, start and end dates, active status, terms and conditions statements, documents, renewal information, and financial terms.

Contract Management is active by default for all ITSM subscribers and was initially seen as a means of managing the following:

  • Software licensing
  • Certificates and their expiration
  • Asset fleet management

Contract Management and its usability continues to grow, with many organisations citing it as a solution for both IT and non-IT contracts, including:

  • Employee contracts, probation agreements, super annuation / 401K (HRSD)
  • Customer warranty and rental agreements (CSM)
  • Vendor and partnership documents (ITBM & VRM)

Value Propositions

By choosing to utilize the Contract Management application, your organization will be able to:

  • Reduce risk by utilizing a contract lifecycle management (CLM) solution.
  • Enhance your asset management capabilities by linking contracts to your CMDB.
  • Leverage a single platform to manage contracts both within and outside of your service management ecosystem
  • Improve operational efficiency via document and signature digitization

Improve End User Satisfaction

  • Submit contracts via both the Desktop and mobile interfaces
  • Expedite your signatory process by integrating with Adobe Sign
  • Reduce physical storage requirements by housing your contracts within ServiceNow
  • Create repeatable processes thru workflow automation and the use of contract template documents

Configure eSignature Capability

One of the many perks of managing your organization’s contracts through the ServiceNow platform, is its ability to seamlessly integrate with enterprise-grade eSignature products, specifically, DocuSign and Adobe Sign.

Both DocuSign and Adobe Sign have collaborated with ServiceNow to create Integration Spokes for their respective products.

The pre-packaged workflows, roles and connectors make the initial configuration of these products a streamlined and enjoyable experience, with the added benefit of both vendors providing technical support if required.

 

Conclusion

To learn more about how JDS can optimize your customer's contract lifecycle management, contact our team today on 1300 780 432, or email contactus@jds.net.au.

Our team on the case

Ensure IT works

Cameron Chambers

Senior Consultant

At JDS Australia, our ServiceNow team thrives on a foundation of communication, collaboration and a holistic approach to solution design & platform architecture.

My passion for the ServiceNow platform and experience in both Enterprise Service Delivery & IT Operations ensures that the customer experience is prioritised throughout every engagement.

We are focused on:

– ServiceNow integration
– Platform implementation & enhancement
– OOTB compliance and the reduction of technical debt
– Application development & innovation
– Automation & continuous service improvement
– Accelerated performance testing
– Enhancing the end user & customer experiences

Our team is engaged across all major ServiceNow product lines, specialising in:

– Customer Service Management (CSM)
– IT Service Delivery (ITSM)
– IT Business Management (ITBM)
– Human Resource Service Delivery (HRSD)
– Governance, Risk & Compliance (GRC)
– IT Operations Management (ITOM)

Posted by Cameron Chambers in Blog, ServiceNow
IT Business Management (ITBM)

IT Business Management (ITBM)

By streamlining processes, and ensuring touch-points with your customers are professional and meaningful, JDS can help your organisation achieve service improvement.


Embracing and improving ITIL processes

Information Technology Infrastructure Library (ITIL) is a set of practices formulated to ensure there is a consistent, repeatable, reliable quality of ICT support available to large organisations. JDS ensures ITIL best practices are in place, without the burden of unnecessary bureaucracy.

Enhancing the customer experience

JDS is an advocate for a less-is-more approach to email, ensuring support emails are personal and easy to read, while not being sent like spam. We leverage portal technology, such as Angular JS and Bootstrap (developed by Google and Twitter), to ensure the customer experience is world class.

Why do IT Business Management?

Build efficiency

Redirect your in-house resources to more critical activities through automation

Streamline processes

Automate mundane tasks and get rid of unnecessary steps

Save money

Introduce software asset management to avoid non-compliance fees

User experience

Create a user-friendly customer portal to enhance your user experience

Map systems

Get a broad overview of your systems with IT Operations Management support

IT Business Management from JDS

IT Operations Management

JDS can integrate ITSM platforms like ServiceNow with Splunk, AppDynamics, and a host of other monitoring tools such as Microsoft SCOM, HP Business Service Management, and CA monitoring tools to provide effective enterprise-wide event management. Using topology tools, critical infrastructure can be managed using both ITIL processes (incident, change, and problem) as well as monitoring metrics.

Customer portal

We live in the age of exceptional customer service. With users accustomed to easily available, highly useable platforms like Facebook, Twitter, Google, and Amazon, other businesses need to provide a comparable level of access to their services and corporate knowledge in order to compete. JDS provides support in establishing and running easy-to-use customer portals for businesses.

Orchestration and automation

Time consuming activities are costly, not just because of the effort required to fulfill requests, but also because of the lost productivity of those awaiting those requests. By automating repeatable tasks—password resets, setting up new users, decommissioning unused servers, etc.—JDS helps organisations improve the quality of their services, while reducing both the time and cost associated with providing those services.

ITIL and IT Service Management

The biggest danger most organisations face when it comes to ITIL is over-engineered processes that are ineffective. JDS advocates a back-to-basics approach, with reason-driven decisions that look to leverage automation and world-class customer portals to streamline back-end processes.

Software asset management

Using either third-party products such ServiceNow’s discovery module, JDS helps establish effective software asset management that lowers an organisation’s exposure to non-compliance penalties.

Project and portfolio management

Historically, there has been a disconnect between the management of project portfolios at an executive level and resource planning. JDS helps organisations bridge the worlds of PRINCE2 and Agile development, giving senior management a view into the actual status of projects, including sprint cycles, story creation, completion velocity, and defect management. 

Why choose JDS?

JDS is a leading IT solutions provider and systems integrator, with expertise across industry-leading tools such as ServiceNow, Splunk, AppDynamics, Micro Focus, SAP, PagerDuty, and more. JDS provides local, skilled, and responsive services to support IT projects and operations.

Bringing together expert services, the latest technology, and best practices, we achieve improved IT outcomes for businesses. We do this by giving independent advice, providing training and ongoing support, and implementing IT testing, monitoring, and management solutions.