Tech Tips

How to effectively manage your CMDB in ServiceNow

How to effectively manage your CMDB in ServiceNow

Configuration management is a popular topic with our customers, and JDS has been involved in a number of such projects ...
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Using Splunk to look for Spectre and Meltdown security breaches

Using Splunk to look for Spectre and Meltdown security breaches

Meltdown and Spectre are two security vulnerabilities that are currently impacting millions of businesses all over the world. Since the ...
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ServiceNow and single sign-on

ServiceNow and single sign-on

More and more, organisations are opting to use Identity Providers (Idp) to allow their users to access multiple applications without ...
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How to customise the ServiceNow Service Portal

How to customise the ServiceNow Service Portal

ServiceNow is a robust SaaS (Software-as-a-Service) platform that replaces unstructured work patterns with intelligent workflows. ServiceNow is designed to improve ...
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Integrating a hand-signed signature to an Incident Form in ServiceNow

Integrating a hand-signed signature to an Incident Form in ServiceNow

Sometimes a business needs to save their client's signature on an incident to prove that someone has come out to ...
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Integrating OMi (Operations Manager i) with ServiceNow

Integrating OMi (Operations Manager i) with ServiceNow

We have delivered Micro Focus solutions and migrated "Operations Manager for Windows" (OMW) to the innovative new OMi for a ...
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real-user and synthetic monitoring

Why businesses should do real-user and synthetic monitoring

In successful contemporary businesses, both synthetic and real-user monitoring play key roles in providing a more comprehensive and detailed understanding ...
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electronic signature

Implementing an electronic signature in ALM

When it comes to quality assurance, consumers have come to expect and demand a high standard from manufacturers. Quality failures ...
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Your organisation deserves a good dashboard (and here's why)

Your organisation deserves a good dashboard (and here’s why)

Cars cost a lot of money, and when a driver gets behind the wheel, they want to know that every ...
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Service portal simplicity

Service portal simplicity

The introduction of the Service Portal, using AngularJS and Bootstrap, has given ServiceNow considerable flexibility, allowing customers to develop portals ...
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cloud security

Learning from real-world cloud security crises

In the modern interconnected world, an approach to IT security that simply plugs holes with additional firewalls or intrusion detection ...
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What’s new in ServiceNow for 2017?

What’s new in ServiceNow for 2017?

ServiceNow has released its latest version, Istanbul, which introduces a game changing innovation for the platform—Automated Test Framework to provide ...
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