Part Two: ServiceNow Hyperautomation – Proactive Automation Resilience
What is Automation Resilience?
In today’s fast-paced digital landscape, automation is becoming increasingly vital for businesses. However, as with any technology, it’s important to be prepared for unexpected disruptions and failures. This is where automation resilience comes in.
Automation resilience is the ability of an organisation’s automation solutions to withstand unexpected interruptions and recover quickly from failures. Without automation resilience, any downtime or disruptions can lead to significant financial losses and negatively impact the customer experience.
ServiceNow understands the importance of automation resilience, which is why capabilities to enable proactive monitoring and management of automation solutions have been developed. Configuration Management Database (CMDB) is a crucial tool that allows your organisation to track automation solutions and dependencies in the same way you track other facets of your tech stack.
With ServiceNow’s automation resilience capabilities and CMDB, businesses can operate their automation solutions with confidence, knowing that they are prepared for any unexpected disruptions. There is no need for downtime or interruptions to negatively impact your business.
Establishing Proactive Automation Resilience with ServiceNow
Disruptions are inevitable in the fast-paced digitalised business environment, that’s why it’s crucial to have the right tools in place to anticipate, prevent, respond, and adapt to them. ServiceNow’s hyperautomation technologies and capabilities enable organisations to do just that, by leveraging multitudes of technologies.
Intelligence (AI) and data insights are examples of such technology, enabling ServiceNow’s hyperautomation to assist your business with predicting issues, reducing user impact, and streamlining resolutions. It also involves automating the right processes in ServiceNow to improve efficiency, productivity, and customer satisfaction. With ServiceNow, your organisation can serve customers more efficiently, deliver products faster, and protect its workforce more effectively.
ServiceNow’s automation center allows your organisation to assess every aspect of relevant change management details, not just the execution details of your RPA bots. By viewing a graphic depiction of their bot’s process infrastructure dependencies, organisations can identify potential disruptions such as maintenance windows or unexpected configuration errors.
Moreover, ServiceNow’s AI-powered root cause analysis and automated remediation actions enable your business to effectively reduce mean time to resolution (MTTR). This means that your data can be analysed from various sources, such as logs, metrics, traces, and events, and identify the source of problems in your IT operations. It can also trigger automated workflows and actions to fix issues faster and prevent them from recurring. By doing so, ServiceNow helps your organisation to improve service quality and performance, while shortening the time it takes to resolve incidents.
ServiceNow’s innovative solution empowers your business to gain a competitive advantage by providing exceptional customer experiences and satisfaction. By using insights gained from service quality data, your organisation can proactively communicate with your customers, addressing pain points before they become a problem. With the ability to map out the entire customer journey, your business can tailor your customer service strategy to meet their needs. With ServiceNow’s hyperautomation, you don’t have to wait for disruptions to occur.