The problem A JDS customer embarked on a project to implement Salesforce to provide their users a single user interface …
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Understanding the difference between Virtual Agent LITE and the full Virtual Agent offering is a must when planning your organisation’s …
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Technology Background

Like any enterprise platform, ServiceNow has a complex relationship with its underlying architecture. Originally, ServiceNow was built on Java …
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As Australia continues to establish it’s new COVID normal, the time has never been better to consider the utilization of …
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Summary JDS was engaged to performance test a National Sales Event at a very large scale in 2020. There are …
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ACLs or Access Control Lists are the process by which ServiceNow provides granular security for its data and can be …
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This blog entry is part of a four-part blog series on how ServiceNow’s Virtual Agent can assist your organisation. See …
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This blog entry is part of a four-part blog series on how ServiceNow’s Virtual Agent can assist your organisation. Part …
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This blog entry is part of a four-part blog series on how ServiceNow’s Virtual Agent can assist your organisation. Part …
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This blog entry is part of a four-part blog series on how ServiceNow’s Virtual Agent can assist your organisation. If …
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The Challenge Field agents are typically the face of most organisations, yet for many businesses, those resources and their day-to-day …
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Contract Management In the ServiceNow platform, contracts contain detailed information such as contract number, start and end dates, active status, …
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