Contributed by Jade Bujeya My manager said: “I was thinking it might be good to have a pop-up that allows people to leave feedback on our dashboards.” Like any true-born nerd, I said: “Pick me! Pick me!” Google Forms are for lesser mortals. Thus began my mission to add a pop-up extension to a Splunk dashboard. While I’m sure there …

As the digital backbone of numerous large enterprises and a pivotal tool for IT services, ServiceNow not only boosts operational efficiency but significantly enhances how users interact with technology on a daily basis. However, creating an optimal user experience (UX) goes beyond just using the software out-of-the-box. It involves thoughtful consideration and understanding of user needs and business processes. Whether …

With more and more time spent online, our expectations for a slick and intuitive experience have increased. This has extended beyond our day-to-day personal activities, to include our online interactions in the workplace. By not providing user-friendly interfaces to their employees, organisations risk disengagement and diminished productivity levels. What is UX? When we talk about UX in the context of …

The Splunk Observability Cloud suite (O11y) delivers powerful real-time infrastructure and application monitoring capabilities, while Splunk IT Service Intelligence (ITSI) enables holistic and fully customisable service modelling and impact analysis. When these two technologies are integrated, they effortlessly bridge the gap between tracking infrastructure performance and the overall well-being of your business service. Making Splunk Core Aware of O11y A …

Full stack observability (FSO) is of paramount importance in today’s digital landscape due to the complexity of applications and infrastructure. Modern business systems can involve distributed architectures, microservices, and containers, necessitating a holistic view to properly understand how all components interact. The rise of cloud-native environments and DevOps practices also underscores the need for full stack observability to support resource …

In the sophisticated landscape of today’s IT environments, the journey from telemetry data to business information demonstrates the complexity involved in achieving full-stack observability. Businesses in the throes of digital transformation have found the intricacy of their IT infrastructure compounding. Incorporating modern technologies such as cloud-based systems, microservices, containers, and serverless architectures, along with DevOps and Site Reliability Engineering (SRE) …

Following an incredible week in Vegas for Splunk .conf23, the JDS team is excited to see all the new and upcoming features for the Splunk platform including AI, Observability, Security and IoT. Here is a recap of some of our favourite announcements from Splunk .conf23: Splunk Enterprise 9.1 A new Splunk version was released a week prior to Splunk .conf23, …

JDS has a proud history of working with industry-leading tools and ensuring they provide value for your business. We are excited to share that one of our major partners, Cisco, has announced their much-anticipated Full-Stack Observability (FSO) Platform at CiscoLive Las Vegas this month. We have been looking forward to the launch of the FSO platform which will help us …

ServiceNow, a leading platform for process mining and automation, recently launched its Utah release with several new features and enhancements, including multidimensional mining. Part Three of this blog series will explore how you can analyse and improve your IT service management (ITSM) workflows using process mining and automation. What is Process Mining? Process mining is a technique that applies data …