Articles

Now Forum 2018

Now Forum 2018

For the third year in a row, the NOW forum was held in Darling Harbour in Sydney, Australia over 9-10 October. The first day was CreatorCon with half a dozen labs focusing on a wide variety of topics such as Service Mapping in the CMDB, accessing external web service APIs from the Service Portal, and using the Integration Hub within …
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/ ServiceNow, ServiceNow
Interview with Erin Rangi

Interview with Erin Rangi

In the next instalment of our Women in IT series, we feature Erin Rangi, unapologetic All Blacks supporter and an integral part of our national sales team. Erin is JDS’ Splunk Account Director, working closely with our QLD and NSW customers and helping them get answers from their machine data and beyond. Erin Rangi, Splunk Account Director, QLD/NSW Now almost 12 …
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/ Blog, careers, women in IT
Catalog Client Scripts

ServiceNow Catalog Client Scripts: G_Form Clear Values

ServiceNow’s Service Portal allows businesses to interact with their users/customers with a catalog of various items, giving users easy access to services that help them conduct their business activities. Recently, JDS was engaged to assist a customer with a Human Resources (HR) onboarding form that integrated with SAP. There were more than fifty fields on a single form, spanning six …
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women in IT

Interview with Amanda Sam

Today’s educators and professional development providers are constantly looking for new ways to provide students with cutting-edge skills and excellent career prospects once they graduate. General Assembly is one such organisation, offering award-winning curriculum and ongoing mentorship to students across web development, coding, design, business, data analysis, and more. JDS has had a relationship with GA since mid-2017, partnering with …
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/ Blog, careers, women in IT
tech tips

Is DevPerfOps a thing?

New technology terms are constantly being coined. One of our lead consultants answers the question: Is DevPerfOps a thing? Hopefully it’s no surprise that traditional performance testing has struggled to adapt to the new paradigm of DevOps, or even Agile. The problems can be boiled down to a few key factors:

  1. Performance testing takes time—time to script, and time …
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PagerDuty integrates

How PagerDuty integrates with AppDynamics, Micro Focus, ServiceNow, and Splunk

At its core, PagerDuty is an incident management platform targeted at people in IT Operations. However, it can be extended and used for more than just alerting, incident escalation, and rostering.  Using PagerDuty’s machine learning algorithms, you can take alerts from disparate vendors, tools, and sources to reduce noise so incident responders can start working on what’s important to ensure …
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The benefits of performance testing with LoadRunner

The benefits of performance testing with LoadRunner

Often in IT projects, the last item to be considered is a performance test. This is a mistake! Poor performance leads to unhappy users. The key to any go-live event is to ensure that your system or application is ready and able to perform well under load (i.e. under the pressure of multiple users). By performance testing with LoadRunner and …
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healthy on call

5 simple tips for staying healthy on call

Like it or not, 100% availability is the expectation of most customers when accessing web services in 2018. There have never been as many people online as there are now, and people are less patient than ever if there is a delay or disruption in service. This demand for fast and uninterrupted access means that IT consultants and DevOps engineers …
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Interview with Symone Soum

Interview with Symone Soum

Last month, the world celebrated International Women’s Day, where hundreds of organisations across the globe came together with commitments to #PressForProgress. In the lead-up to IWD 2018, their website highlighted a free program that was recently launched by Vodafone and the non-profit social enterprise Code: First Girls. This initiative provides coding training to teenage girls across 26 countries in an …
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/ Blog, careers, women in IT
modern incident response

Improve customer experience with Modern Incident Response

Time is the enemy. This could be said for many things in life, but for businesses that are experiencing a disruption or degradation that impacts their ability to operate, every second can feel like a nightmare. When you’re trying to get digital or physical goods in the hands of your customers, experiencing a business-critical IT issue can have significant impacts …
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Monitoring Atlassian Suite with AppDynamics

Monitoring Atlassian Suite with AppDynamics

Millions of IT professionals use JIRA, Confluence, and Bitbucket daily as the backbone of their software lifecycle. These tools are critical to getting anything done in thousands of organisations. If you’re reading this, it’s safe to guess that’s the case for your organisation too! Application monitoring is crucial when your business relies on good application performance. Just knowing that your …
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5 quick tips for customising your SAP data in Splunk

5 quick tips for customising your SAP data in Splunk

Understanding how your SAP system is performing can be a time-consuming process. With multiple environments, servers, APIs, interfaces and applications, there are numerous pieces to the puzzle, and stitching together the end-to-end story requires a lot of work. That’s where SAP PowerConnect can assist. This SAP-certified tool simplifies the process by seamlessly collating your SAP metrics into a single command …
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