Articles

Micro Focus

ServiceNow Upgrade Process

With ServiceNow committing to two major releases a year and only allowing customers to operate on n-1, having a well understood upgrade process is not a luxury, it’s a necessity. To reduce the risk of disruption to the business during upgrades, JDS recommends organisations adopt a clearly defined strategy for upgrades.

  1. Prepare Environments
/ ServiceNow, ServiceNow
Catalog Client Scripts

Modifying Service Portal Widgets On-The-Fly

Recently, a customer asked us to remove their Get Help catalog item from the list of Popular Items in the Service Portal because it’s not really an item (it’s a record producer) and it’s accessed from the home page as well as being in the menu bar so it doesn’t really belong under Popular Items. The challenge was, how could this be done WITHOUT changing/modifying the …
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/ ServiceNow, ServiceNow
Custom Glide Modal Dialog Boxes in ServiceNow

Custom Glide Modal Dialog Boxes in ServiceNow

Modal popups are an effective way of interacting with users when more information is required than would ordinarily be available on a screen. For example, confirming a deletion or getting more information when someone is submitting a record. ServiceNow has a client-side API called GlideModal but the documentation is focused around displaying records or lists from ServiceNow rather than ad-hoc modal details …
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/ ServiceNow, ServiceNow
How Contract Management Can Help Your Customers

How Contract Management Can Help Your Customers

Contract Management In the ServiceNow platform, contracts contain detailed information such as contract number, start and end dates, active status, terms and conditions statements, documents, renewal information, and financial terms. Contract Management is active by default for all ITSM subscribers and was initially seen as a means of managing the following:

  • Software licensing
  • Certificates and their expiration
  • Asset fleet …
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healthy on call

Manipulating Service Portal Widgets Without Modifying Them

It’s common for organisations to want something a little bit more than what is on offer by ServiceNow in its service portal, but without breaking any core functionality. In this article, we’ll look at how you can manipulate an existing out-of-the-box widget WITHOUT modifying it. One option is to clone the widget and change it but that causes your cloned …
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/ Blog, ServiceNow, ServiceNow
Virtual Agent Is Your Friend

Virtual Agent Is Your Friend

If there’s one defining characteristic of the social media revolution it’s “make life easy.” Don’t underestimate the importance of user satisfaction. Why did Facebook win out over MySpace? Facebook made it easy to connect, easy to post, easy to find people, easy to interact. Amazon, Google, Twitter and Facebook have spent the last decade refining their technology to lower the …
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/ Blog, ServiceNow, ServiceNow
automated testing

Introducing the LoadRunner family for 2020

Micro Focus LoadRunner has long been the industry standard and leading solution for performance testing solution with LoadRunner (for On-Premise), Performance Center (for Enterprise) and StormRunner Load (For Cloud). As we move into 2020, Micro Focus has standardised their solutions under the LoadRunner banner and re-architected some of the solutions. Meet the new family: LoadRunner Professional which was earlier called …
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/ Blog, Micro Focus, News, ServiceNow
on-site support

Using Common Functions in the Service Catalog

ServiceNow’s service portal offers a lot of flexibility for customers wanting to offer complex and sophisticated offerings to their users. Catalog client scripts can run on load, on change and on submit, but often there’s a need for a common library of functions to be shared by these scripts (so they’re maintained in just one place and produce consistent results) …
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/ Blog, ServiceNow, ServiceNow
Finding Exoplanets with Splunk

Finding Exoplanets with Splunk

Splunk is a software platform designed to search, analyze and visualize machine-generated data, making sense of what, to most of us, looks like chaos. Ordinarily, the machine data used by Splunk is gathered from websites, applications, servers, network equipment, sensors, IoT (internet-of-things) devices, etc, but there’s no limit to the complexity of data Splunk can consume. Splunk specializes in Big …
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