Articles

How Contract Management Can Help Your Customers

How Contract Management Can Help Your Customers

Contract Management In the ServiceNow platform, contracts contain detailed information such as contract number, start and end dates, active status, terms and conditions statements, documents, renewal information, and financial terms. Contract Management is active by default for all ITSM subscribers and was initially seen as a means of managing the following:

  • Software licensing
  • Certificates and their expiration
  • Asset fleet …
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healthy on call

Manipulating Service Portal Widgets Without Modifying Them

It’s common for organisations to want something a little bit more than what is on offer by ServiceNow in its service portal, but without breaking any core functionality. In this article, we’ll look at how you can manipulate an existing out-of-the-box widget WITHOUT modifying it. One option is to clone the widget and change it but that causes your cloned …
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/ Blog, ServiceNow, ServiceNow
Virtual Agent Is Your Friend

Virtual Agent Is Your Friend

If there’s one defining characteristic of the social media revolution it’s “make life easy.” Don’t underestimate the importance of user satisfaction. Why did Facebook win out over MySpace? Facebook made it easy to connect, easy to post, easy to find people, easy to interact. Amazon, Google, Twitter and Facebook have spent the last decade refining their technology to lower the …
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/ Blog, ServiceNow, ServiceNow
automated testing

Introducing the LoadRunner family for 2020

Micro Focus LoadRunner has long been the industry standard and leading solution for performance testing solution with LoadRunner (for On-Premise), Performance Center (for Enterprise) and StormRunner Load (For Cloud). As we move into 2020, Micro Focus has standardised their solutions under the LoadRunner banner and re-architected some of the solutions. Meet the new family: LoadRunner Professional which was earlier called …
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/ Blog, Micro Focus, News, ServiceNow
on-site support

Using Common Functions in the Service Catalog

ServiceNow’s service portal offers a lot of flexibility for customers wanting to offer complex and sophisticated offerings to their users. Catalog client scripts can run on load, on change and on submit, but often there’s a need for a common library of functions to be shared by these scripts (so they’re maintained in just one place and produce consistent results) …
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/ Blog, ServiceNow, ServiceNow
Finding Exoplanets with Splunk

Finding Exoplanets with Splunk

Splunk is a software platform designed to search, analyze and visualize machine-generated data, making sense of what, to most of us, looks like chaos. Ordinarily, the machine data used by Splunk is gathered from websites, applications, servers, network equipment, sensors, IoT (internet-of-things) devices, etc, but there’s no limit to the complexity of data Splunk can consume. Splunk specializes in Big …
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ServiceNow Archiving

ServiceNow Archiving

Picture this: you’ve had ServiceNow in your organisation for a couple of years, and you’re starting to notice the number of older records accrue, perhaps to the point where performance isn’t what it used to be. Not all of us have the processing power of the Matrix to handle everything at once! Forgotten records are not isolated problems for businesses, …
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/ Blog, ServiceNow, ServiceNow
SAP lifecycle

Browser Console

When working on ServiceNow portal widgets, etc, it can be useful to write out information to the browser’s console log. You can display the browser console by pressing F12 but, as you’ll notice, the console is a bit noisy. Writing information to the console is useful, but it can be difficult to spot the exact information you’re looking for. There …
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SAP lifecycle

Glide Variables

ServiceNow uses a special type of super flexible variable to store information in what appears like a single field, but is actually a complex storage/management system with a database column type called glide_var. As each record can have a different number of variables stored as key/value pairs, there’s no easy way of dot-walking to the name of the variable within …
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Governance, Risk & Compliance

Governance, Risk & Compliance

ServiceNow has implemented Governance, Risk and Compliance (GRC) based on the OCEG (Open Compliance & Ethics Group) GRP Capability Model. What is GRC?

  • Governance allows an organisation to reliably achieve its objectives
  • Risk addresses uncertainty in a structured manner
  • Compliance ensures business activities are undertaken with integrity

Whether organisations formally recognize GRC or not, they all need to …
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/ Blog, ServiceNow, ServiceNow
Asset Management in ServiceNow

Asset Management in ServiceNow

Effective ICT departments are increasingly reliant on solid software and hardware asset management, yet the concept can often strike fear into the hearts of organisations as the complexity and work involved can seem endless. Indeed, Asset Management can be like trying to reach the moon with a step ladder! New advances in ServiceNow seek to change that ladder into a …
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/ Blog, ServiceNow, ServiceNow
Micro Focus Technical Bootcamp 2018

Micro Focus Technical Bootcamp 2018

What a welcome to Bangkok! A bustling metropolis of 8.2 million people, known for its ornate shrines and vibrant street life, the city hosted myself and my colleagues Jim T and Andrew P for this year’s highly anticipated Micro Focus APJ Technical Bootcamp. Held in the first week of December, it consisted of 13 technical streams covering Application Delivery Management
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