Articles

News, tech tips, and blog posts from JDS
Meet us at the ServiceNow Future of Work tour

Meet us at the ServiceNow Future of Work tour

As a Silver Services Partner with ServiceNow, JDS is proud to be a sponsor of the current ServiceNow Future of Work tour. This roadshow of events is taking place across Australia in February and March. “The ServiceNow Future of Work Tour will help you start empowering employees to do their best work now. Wherever you are on your ServiceNow journey …
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risk management

Key risk management tools for IT managers in 2018

It’s no secret that technology is advancing at a faster rate now than ever before. While technological advances often enable better functionality and more efficiency, they also bring with them a swathe of risks and challenges for businesses. Implementing good risk management tools in your IT operations is critical to protect your brand and your reputation. No matter what your …
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How to effectively manage your CMDB in ServiceNow

How to effectively manage your CMDB in ServiceNow

Configuration management is a popular topic with our customers, and JDS has been involved in a number of such projects over the years. Specifically, we deal regularly with configuration management databases, or CMDB. The CMDB is a foundational pillar in ITIL-based practices; properly implemented and maintained, it is the glue that holds together all IT operations. A good CMDB keeps …
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women in IT

Interview with Jillian Hunter

With IWD exactly one month away, the 2018 theme of #PressForProgress aims to increase awareness for workplaces and individuals on how they can commit to ongoing action for gender parity. Organisers are asking supporters across the globe to commit to at least one of five selected actions that will press for gender parity. To learn more or find out how …
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/ careers, News, women in IT
breaking down silos

Breaking down silos to create an enterprise capability

Traditionally, IT manages services in silos (networks, servers, databases, security, etc), which inevitably leads to an incomplete picture when things go wrong. Each team has a piece of the puzzle, but no one can see the picture on the box. Lack of visibility is a significant risk for companies, particularly those businesses with complex solution stacks and thousands of users …
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AIOps header

What is AIOps?

Gartner has coined another buzz word to describe the next evolution of ITOM solutions. AIOps uses the power of Machine Learning and big data to provide pattern discovery and predictive analysis for IT Ops. What is the need for AIOps? Organisations undergoing digital transformation are facing a lot of challenges that they wouldn’t have faced even ten years ago. Digital …
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Using Splunk to look for Spectre and Meltdown security breaches

Using Splunk to look for Spectre and Meltdown security breaches

Meltdown and Spectre are two security vulnerabilities that are currently impacting millions of businesses all over the world. Since the news broke about the flaw in Intel processor chips that opened the door to once-secure information, companies have been bulking up their system security and implementing patches to prevent a breach. Want to make sure your system is protected from …
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ServiceNow and single sign-on

ServiceNow and single sign-on

More and more, organisations are opting to use Identity Providers (Idp) to allow their users to access multiple applications without the need to remember dozens of different user IDs and passwords. ServiceNow supports single sign-on, but the process itself can be confusing, so this quick guide has been developed to show exactly what happens when a user authenticates against ServiceNow …
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/ ServiceNow, single sign-on, Tech Tips
ServiceNow Kingston release

Here are the key features of the ServiceNow Kingston release

The ServiceNow Kingston release introduces a number of key features to help customers with process improvement. In addition to process enhancements, there are also a number of platform changes which continue to build upon the framework we’ve seen in place since the Helsinki release, so ServiceNow is following the roadmap it laid out back then and continuing to aggressively develop …
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How to customise the ServiceNow Service Portal

How to customise the ServiceNow Service Portal

ServiceNow is a robust SaaS (Software-as-a-Service) platform that replaces unstructured work patterns with intelligent workflows. ServiceNow is designed to improve service levels, energise employees, and enable you to streamline repeatable processes. JDS can help you customise the ServiceNow Service Portal according to the needs of your business. ServiceNow includes a business-facing portal using Angular JS and Bootstrap, technologies developed by …
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on-site support

Case Study: Large Australian companies benefit from on-site support

It’s no secret that a complex IT project can take years to complete. Digitally transforming a large organisation usually necessitates bringing on an entire team, and finding the right people to fill those roles is critical to the project’s success. JDS not only provides technical expertise and advice before and during an implementation project, but also offers ongoing support after …
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jds support

Support Stories Part 2: Remove the burden of administrative IT tasks

Interruptions in service and performance issues put a significant amount of stress on IT teams. Whether it’s your internal users who face these roadblocks, or your end users/customers, problems with your services can lead to brand damage and loss of customers. Not only that, but resolving problems with your service can often take a huge amount of time and resources …
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