Articles

Asset Management in ServiceNow

Asset Management in ServiceNow

Effective ICT departments are increasingly reliant on solid software and hardware asset management, yet the concept can often strike fear into the hearts of organisations as the complexity and work involved can seem endless. Indeed, Asset Management can be like trying to reach the moon with a step ladder! New advances in ServiceNow seek to change that ladder into a …
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/ Blog, ServiceNow, ServiceNow
Micro Focus Technical Bootcamp 2018

Micro Focus Technical Bootcamp 2018

What a welcome to Bangkok! A bustling metropolis of 8.2 million people, known for its ornate shrines and vibrant street life, the city hosted myself and my colleagues Jim T and Andrew P for this year’s highly anticipated Micro Focus APJ Technical Bootcamp. Held in the first week of December, it consisted of 13 technical streams covering Application Delivery Management
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Catalog Client Scripts

Understanding Database Indexes in ServiceNow

ServiceNow uses the MySQL database to manage its information, so whenever users are looking at a list of records they’re looking at the results of a database query. Like all databases, MySQL is designed to handle large volumes of information in the most efficient manner possible. To do this, MySQL has a concept known as indexes. These work very much …
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Fast-track ServiceNow upgrades with Automated Testing Framework (ATF)

Fast-track ServiceNow upgrades with Automated Testing Framework (ATF)

Why automate? ServiceNow provides two releases a year, delivering new features to consistently support best practice processes. ServiceNow has flagged they will move towards “N-1” upgrades in 2019, meaning every customer will need to accept each release in the future. To keep up, ServiceNow customers should consider automated testing. This can provide regression testing, completed consistently for each release, and reduce …
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Splunk .conf18 – Splunk Next: 10 Innovations As part of .conf18 and in the balmy Florida weather surrounded by theme parks, JDS was keen to hear more about what’s coming next from Splunk – namely Splunk Next. Splunk CEO Doug Merritt announced a lot of new features released with Splunk 7.2 which you can read about in our earlier post …
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/ Blog, machine learning, Splunk, Splunk, Tech Tips
Splunk .conf18

Splunk .conf18

Splunk’s annual conference took place in Orlando, Florida this year, and JDS was there to soak up sun and the tech on offer. Three days went by quickly, with exciting announcements (dark mode anyone?), interesting discussion and the chance to mingle with customers and Splunkers alike. We also enjoyed the chance to meet up with the US distributors of PowerConnect, and time spent with …
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/ Blog, SAP, Splunk, Splunk, Tech Tips
Now Forum 2018

Now Forum 2018

For the third year in a row, the NOW forum was held in Darling Harbour in Sydney, Australia over 9-10 October. The first day was CreatorCon with half a dozen labs focusing on a wide variety of topics such as Service Mapping in the CMDB, accessing external web service APIs from the Service Portal, and using the Integration Hub within …
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/ Blog, ServiceNow, ServiceNow
Interview with Erin Rangi

Interview with Erin Rangi

In the next instalment of our Women in IT series, we feature Erin Rangi, unapologetic All Blacks supporter and an integral part of our national sales team. Erin is JDS’ Splunk Account Director, working closely with our QLD and NSW customers and helping them get answers from their machine data and beyond. Erin Rangi, Splunk Account Director, QLD/NSW Now almost 12 …
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/ Blog, careers, women in IT
Catalog Client Scripts

ServiceNow Catalog Client Scripts: G_Form Clear Values

ServiceNow’s Service Portal allows businesses to interact with their users/customers with a catalog of various items, giving users easy access to services that help them conduct their business activities. Recently, JDS was engaged to assist a customer with a Human Resources (HR) onboarding form that integrated with SAP. There were more than fifty fields on a single form, spanning six …
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women in IT

Interview with Amanda Sam

Today’s educators and professional development providers are constantly looking for new ways to provide students with cutting-edge skills and excellent career prospects once they graduate. General Assembly is one such organisation, offering award-winning curriculum and ongoing mentorship to students across web development, coding, design, business, data analysis, and more. JDS has had a relationship with GA since mid-2017, partnering with …
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/ Blog, careers, women in IT
tech tips

Is DevPerfOps a thing?

New technology terms are constantly being coined. One of our lead consultants answers the question: Is DevPerfOps a thing? Hopefully it’s no surprise that traditional performance testing has struggled to adapt to the new paradigm of DevOps, or even Agile. The problems can be boiled down to a few key factors:

  1. Performance testing takes time—time to script, and time …
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PagerDuty integrates

How PagerDuty integrates with AppDynamics, Micro Focus, ServiceNow, and Splunk

At its core, PagerDuty is an incident management platform targeted at people in IT Operations. However, it can be extended and used for more than just alerting, incident escalation, and rostering.  Using PagerDuty’s machine learning algorithms, you can take alerts from disparate vendors, tools, and sources to reduce noise so incident responders can start working on what’s important to ensure …
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