AC3 Announces Acquisition of JDS, Strengthening Position as Leading Local Cloud Service Provider

Sydney, Australia: AC3, a leading secure cloud services provider in Australia and New Zealand is excited to announce its acquisition of JDS. The acquisition demonstrates AC3’s continued commitment to increasing the value they provide to their customers across Australia and New Zealand. By integrating JDS’s expertise, AC3 significantly broadens and deepens the range of services available to its customers. “Both …

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Purple Teaming – A Happy Cyber Security Family

When considering cyber security, keeping on top of threats is important, and by no means a simple task. As attacks become increasingly sophisticated and harder to detect, our defences need to remain sharp and up-to-date. One approach to improving security that has been gaining popularity is called ‘Purple Teaming’. In this post, we’ll break down why ‘Purple Teaming’ might be …

Tech Tip: Adding a pop-up extension to a Splunk Dashboard

Contributed by Jade Bujeya My manager said: “I was thinking it might be good to have a pop-up that allows people to leave feedback on our dashboards.” Like any true-born nerd, I said: “Pick me! Pick me!” Google Forms are for lesser mortals. Thus began my mission to add a pop-up extension to a Splunk dashboard. While I’m sure there …

Taking the ServiceNow User Experience from OK to Outstanding (Part 2)

As the digital backbone of numerous large enterprises and a pivotal tool for IT services, ServiceNow not only boosts operational efficiency but significantly enhances how users interact with technology on a daily basis. However, creating an optimal user experience (UX) goes beyond just using the software out-of-the-box. It involves thoughtful consideration and understanding of user needs and business processes. Whether …

/ Blog, ServiceNow, ServiceNow, UX

Taking the ServiceNow User Experience from OK to Outstanding (Part 1)

With more and more time spent online, our expectations for a slick and intuitive experience have increased. This has extended beyond our day-to-day personal activities, to include our online interactions in the workplace. By not providing user-friendly interfaces to their employees, organisations risk disengagement and diminished productivity levels. What is UX? When we talk about UX in the context of …

/ Blog, ServiceNow, ServiceNow, UX

Integrating Splunk ITSI and Observability Cloud for Unified Insights

The Splunk Observability Cloud suite (O11y) delivers powerful real-time infrastructure and application monitoring capabilities, while Splunk IT Service Intelligence (ITSI) enables holistic and fully customisable service modelling and impact analysis. When these two technologies are integrated, they effortlessly bridge the gap between tracking infrastructure performance and the overall well-being of your business service. Making Splunk Core Aware of O11y A …

Anatomy of a New Relic FSO Dashboard

Full stack observability (FSO) is of paramount importance in today’s digital landscape due to the complexity of applications and infrastructure. Modern business systems can involve distributed architectures, microservices, and containers, necessitating a holistic view to properly understand how all components interact. The rise of cloud-native environments and DevOps practices also underscores the need for full stack observability to support resource …

The Power of FSO with New Relic

In the sophisticated landscape of today’s IT environments, the journey from telemetry data to business information demonstrates the complexity involved in achieving full-stack observability. Businesses in the throes of digital transformation have found the intricacy of their IT infrastructure compounding. Incorporating modern technologies such as cloud-based systems, microservices, containers, and serverless architectures, along with DevOps and Site Reliability Engineering (SRE) …

Our favourite announcements from Splunk .conf23

Following an incredible week in Vegas for Splunk .conf23, the JDS team is excited to see all the new and upcoming features for the Splunk platform including AI, Observability, Security and IoT. Here is a recap of some of our favourite announcements from Splunk .conf23: Splunk Enterprise 9.1 A new Splunk version was released a week prior to Splunk .conf23, …

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