Articles

on-site support

Using Common Functions in the Service Catalog

ServiceNow’s service portal offers a lot of flexibility for customers wanting to offer complex and sophisticated offerings to their users. Catalog client scripts can run on load, on change and on submit, but often there’s a need for a common library of functions to be shared by these scripts (so they’re maintained in just one place and produce consistent results) …
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/ Blog, ServiceNow, ServiceNow
Finding Exoplanets with Splunk

Finding Exoplanets with Splunk

Splunk is a software platform designed to search, analyze and visualize machine-generated data, making sense of what, to most of us, looks like chaos. Ordinarily, the machine data used by Splunk is gathered from websites, applications, servers, network equipment, sensors, IoT (internet-of-things) devices, etc, but there’s no limit to the complexity of data Splunk can consume. Splunk specializes in Big …
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ServiceNow Archiving

ServiceNow Archiving

Picture this: you’ve had ServiceNow in your organisation for a couple of years, and you’re starting to notice the number of older records accrue, perhaps to the point where performance isn’t what it used to be. Not all of us have the processing power of the Matrix to handle everything at once! Forgotten records are not isolated problems for businesses, …
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/ Blog, ServiceNow, ServiceNow
SAP lifecycle

Browser Console

When working on ServiceNow portal widgets, etc, it can be useful to write out information to the browser’s console log. You can display the browser console by pressing F12 but, as you’ll notice, the console is a bit noisy. Writing information to the console is useful, but it can be difficult to spot the exact information you’re looking for. There …
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SAP lifecycle

Glide Variables

ServiceNow uses a special type of super flexible variable to store information in what appears like a single field, but is actually a complex storage/management system with a database column type called glide_var. As each record can have a different number of variables stored as key/value pairs, there’s no easy way of dot-walking to the name of the variable within …
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Governance, Risk & Compliance

Governance, Risk & Compliance

ServiceNow has implemented Governance, Risk and Compliance (GRC) based on the OCEG (Open Compliance & Ethics Group) GRP Capability Model. What is GRC?

  • Governance allows an organisation to reliably achieve its objectives
  • Risk addresses uncertainty in a structured manner
  • Compliance ensures business activities are undertaken with integrity

Whether organisations formally recognize GRC or not, they all need to …
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/ Blog, ServiceNow, ServiceNow
Asset Management in ServiceNow

Asset Management in ServiceNow

Effective ICT departments are increasingly reliant on solid software and hardware asset management, yet the concept can often strike fear into the hearts of organisations as the complexity and work involved can seem endless. Indeed, Asset Management can be like trying to reach the moon with a step ladder! New advances in ServiceNow seek to change that ladder into a …
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/ Blog, ServiceNow, ServiceNow
Micro Focus Technical Bootcamp 2018

Micro Focus Technical Bootcamp 2018

What a welcome to Bangkok! A bustling metropolis of 8.2 million people, known for its ornate shrines and vibrant street life, the city hosted myself and my colleagues Jim T and Andrew P for this year’s highly anticipated Micro Focus APJ Technical Bootcamp. Held in the first week of December, it consisted of 13 technical streams covering Application Delivery Management
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Catalog Client Scripts

Understanding Database Indexes in ServiceNow

ServiceNow uses the MySQL database to manage its information, so whenever users are looking at a list of records they’re looking at the results of a database query. Like all databases, MySQL is designed to handle large volumes of information in the most efficient manner possible. To do this, MySQL has a concept known as indexes. These work very much …
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Fast-track ServiceNow upgrades with Automated Testing Framework (ATF)

Fast-track ServiceNow upgrades with Automated Testing Framework (ATF)

Why automate? ServiceNow provides two releases a year, delivering new features to consistently support best practice processes. ServiceNow has flagged they will move towards “N-1” upgrades in 2019, meaning every customer will need to accept each release in the future. To keep up, ServiceNow customers should consider automated testing. This can provide regression testing, completed consistently for each release, and reduce …
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Splunk .conf18 – Splunk Next: 10 Innovations As part of .conf18 and in the balmy Florida weather surrounded by theme parks, JDS was keen to hear more about what’s coming next from Splunk – namely Splunk Next. Splunk CEO Doug Merritt announced a lot of new features released with Splunk 7.2 which you can read about in our earlier post …
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/ Blog, machine learning, Splunk, Splunk, Tech Tips
Splunk .conf18

Splunk .conf18

Splunk’s annual conference took place in Orlando, Florida this year, and JDS was there to soak up sun and the tech on offer. Three days went by quickly, with exciting announcements (dark mode anyone?), interesting discussion and the chance to mingle with customers and Splunkers alike. We also enjoyed the chance to meet up with the US distributors of PowerConnect, and time spent with …
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/ Blog, SAP, Splunk, Splunk, Tech Tips

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