JDS brings specialist knowledge of ITOM and SecOps along with core ITSM and application development skills to ensure you can best leverage ServiceNow’s potential.
Using the Now Create methodology, JDS achieves faster implementations and better outcomes.
Self-Service Management for Employees & Customers
Self-service allows organisations to offer faster, more efficient, and more cost-effective support. It empowers customers and employees to find solutions on their own terms, within their own timeframes.
JDS works with our customers to optimise the user experience by creating accessible resources, from self-service portals to machine learning-driven virtual agents and beyond. We have extensive knowledge of the technology, ensuring a seamless implementation of your self-service solution.
AIOps for IT Operations & Visibility
Incorporating ServiceNow AIOps capabilities allows organisations to turn their ITOps into intelligent, proactive processes. It enables intelligent collection and analysis of data over the entire operations footprint, across on-premise and Cloud.
Launching AIOps is a task that requires a unique approach depending on your organisation, its capabilities and needs. JDS uses a dependable, phased approach to effectively implement a ServiceNow AIOps platform that vastly improves operational efficiencies and streamlines processes.
ServiceNow Managed Services
Maintaining and optimising your ServiceNow platform requires a range of specialised skill sets that can be difficult to find, and even harder to retain. JDS Managed Services will eliminate the stress with a local team of ServiceNow-certified professionals with diverse capabilities to bring depth of expertise to your existing framework. Our team make it their business to understand your technology and business objectives to deliver tangible value and extract maximum value from your ServiceNow platform.
Security Operations (SecOps)
ServiceNow SecOps assists organisations to quickly identify, prioritise and respond to security threats and vulnerabilities using playbooks, threat intelligence to add context, and orchestration for security and patch automation.
The JDS team of experienced and certified ServiceNow SecOps experts will ensure that your security orchestration tools cover all business requirements to save you money, minimise risk and streamline processes.
ServiceNow Application Development
Transform business processes into digital workflows that operate faster and smarter. Using ServiceNow Application Development solutions, JDS creates cloud-native applications for online experiences that users love.
We can expeditiously build and deploy native mobile and web-based apps in accordance with your unique business requirements to connect complex systems, people and processes together and achieve powerful business outcomes.
CMDB-as-a-Service
With CMDB-as-a-Service, you can focus on your core business operations while JDS takes care of managing and maintaining your CMDB, ensuring it remains a reliable and strategic asset for your IT operations. We compliment and cultivate your internal team’s capabilities while boosting the accuracy and visibility of your CMDB, and significantly reducing the manual effort required for updates and maintenance.
Customer Success Stories
