Why choose JDS?

We help our customers to automate and de-risk Service Delivery & Operations across all lines of business, eliminating process backlogs and leveraging best practice integration. Our pool of technical and solution consultants boast industry-leading expertise. JDS is a ServiceNow ELITE Sales & Service Partner, and one of the most certified partners in Australia.

We Are Implementation Specialists

ITSM | CSM | Service Portal
Event Management | ITOM | Discovery
Service Mapping | PPM | Vulnerability Response
Software Asset Management

We Are Passionate About

Workflows & Automation
CSDM & OOTB Best Practice
ServiceNow Integrations
Accelerated Platform Upgrades
App Development & User Performance

We Are Certified

Application Development
Customer Service Management (CSM) Pro
Discovery | Event Management | Service Mapping
Human Resources (HRSD) Enterprise & Professional
IT Service Management (ITSM) Professional

Why Choose ServiceNow?

Create Value

Make an impact

IT Workflows

The power to make work, work better

Employee Workflows

Empower your people

Customer Workflows

Because experiences matter

Build Your Own Apps

Quickly deliver workflow apps

JDS Capabilities With ServiceNow

Platform Implementation

JDS offers a low-risk delivery model and a ‘safe pair of hands’ for any ServiceNow platform upgrade and implementation. JDS follow ServiceNow Best Practice development and implementation methodologies and closely align our delivery methodology to the ServiceNow Implementation Methodology (SIM) framework.

ServiceNow Integration

The ServiceNow platform allows direct integration for software, infrastructure, products and APIs, enabling your business to transfer data from legacy systems into the platform, as well as export data from ServiceNow into the applicable system.

Application Development

JDS will work with our customers to design and delivery applications that are purpose fit for your business. In addition, we have a suite of industry-leading applications that have been designed in-house, available for the exclusive use by our customers.

Automation & Enhancement

By leveraging the full power of the ServiceNow platform, JDS can help you get over your incoherent, often outdated legacy systems, applications and manual documentation hassles through intelligent automation.

Accelerated Performance Testing

JDS is ServiceNow’s global partner of choice for testing the availability and performance of their platform. Our innovation application design and highly-skilled team can save your organisation up to 80% on your standard testing timeframes!

Out Of The Box

JDS will drive the reduction of technical debt in your ServiceNow instance, ensuring that out-of-the-box (OOTB) features are being correctly utilised and prioritised wherever appropriate. This approach not only promotes greater platform functionality, but ensures future upgrades are less complex and subsequently, more cost effective.

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