
Manipulating Service Portal Widgets Without Modifying Them
It’s common for organisations to want something a little bit more than what is on offer by ServiceNow in its …
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Virtual Agent Is Your Friend
Don’t underestimate the importance of user satisfaction If there’s one defining characteristic of the social media revolution it’s “make life …
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Using Common Functions in the Service Catalog
ServiceNow’s service portal offers a lot of flexibility for customers wanting to offer complex and sophisticated offerings to their users …
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Asset Management in ServiceNow
Effective ICT departments are increasingly reliant on solid software and hardware asset management, yet the concept can often strike fear …
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What is AIOps?
Gartner has coined another buzz word to describe the next evolution of ITOM solutions. AIOps uses the power of Machine …
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Top 7 benefits of JDS Active Robot Monitoring
JDS has spent a lot of time this month showing how our bespoke synthetic monitoring solution, Active Robot Monitoring with …
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The Splunk Gardener
The Splunk wizards at JDS are a talented bunch, dedicated to finding solutions—including in unexpected places. So when Sydney-based consultant …
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