It’s common for organisations to want something a little bit more than what is on offer by ServiceNow in its …
Read More

Don’t underestimate the importance of user satisfaction If there’s one defining characteristic of the social media revolution it’s “make life …
Read More

ServiceNow’s service portal offers a lot of flexibility for customers wanting to offer complex and sophisticated offerings to their users …
Read More

Splunk is a software platform designed to search, analyze and visualize machine-generated data, making sense of what, to most of …
Read More

ServiceNow has implemented Governance, Risk and Compliance (GRC) based on the OCEG (Open Compliance & Ethics Group) GRP Capability Model …
Read More

Effective ICT departments are increasingly reliant on solid software and hardware asset management, yet the concept can often strike fear …
Read More

Gartner has coined another buzz word to describe the next evolution of ITOM solutions. AIOps uses the power of Machine …
Read More

JDS has spent a lot of time this month showing how our bespoke synthetic monitoring solution, Active Robot Monitoring with …
Read More

The Splunk wizards at JDS are a talented bunch, dedicated to finding solutions—including in unexpected places. So when Sydney-based consultant …
Read More