Implementing Salesforce monitoring in Splunk
The problem A JDS customer embarked on a project to implement Salesforce to provide their users a single user interface …
Virtual Agent: Understanding The Limitations Of LITE
Understanding the difference between Virtual Agent LITE and the full Virtual Agent offering is a must when planning your organisation’s …
ServiceNow & ReactJS
Technology Background
Like any enterprise platform, ServiceNow has a complex relationship with its underlying architecture. Originally, ServiceNow was built on Java …
Performance Testing of Large Scale National Sales Event Website
Summary JDS was engaged to performance test a National Sales Event at a very large scale in 2020. There are …
Working With ACLs In ServiceNow
ACLs or Access Control Lists are the process by which ServiceNow provides granular security for its data and can be …
How ServiceNow’s ‘Virtual Agent’ can assist your organisation: Part 4
This blog entry is part of a four-part blog series on how ServiceNow’s Virtual Agent can assist your organisation. See …
How ServiceNow’s ‘Virtual Agent’ can assist your organisation: Part 3
This blog entry is part of a four-part blog series on how ServiceNow’s Virtual Agent can assist your organisation. Part …
How ServiceNow’s ‘Virtual Agent’ can assist your organisation: Part 2
This blog entry is part of a four-part blog series on how ServiceNow’s Virtual Agent can assist your organisation. Part …
How ServiceNow’s ‘Virtual Agent’ can assist your organisation: Part 1
This blog entry is part of a four-part blog series on how ServiceNow’s Virtual Agent can assist your organisation. If …
Manipulating Service Portal Widgets Without Modifying Them
It’s common for organisations to want something a little bit more than what is on offer by ServiceNow in its …
Virtual Agent Is Your Friend
Don’t underestimate the importance of user satisfaction If there’s one defining characteristic of the social media revolution it’s “make life …
Using Common Functions in the Service Catalog
ServiceNow’s service portal offers a lot of flexibility for customers wanting to offer complex and sophisticated offerings to their users …
