The Problem

JDS Australia works with numerous customers who utilise the force.com platform as the primary interface for their end users …

Measuring employee digital experience is a great way to assess how well your systems are performing. With the move to …

The problem A JDS customer embarked on a project to implement Salesforce to provide their users a single user interface …

Understanding the difference between Virtual Agent LITE and the full Virtual Agent offering is a must when planning your organisation’s …

Technology Background

Like any enterprise platform, ServiceNow has a complex relationship with its underlying architecture. Originally, ServiceNow was built on Java …

Summary JDS was engaged to performance test a National Sales Event at a very large scale in 2020. There are …

ACLs or Access Control Lists are the process by which ServiceNow provides granular security for its data and can be …

This blog entry is part of a four-part blog series on how ServiceNow’s Virtual Agent can assist your organisation. See …

This blog entry is part of a four-part blog series on how ServiceNow’s Virtual Agent can assist your organisation. Part …

This blog entry is part of a four-part blog series on how ServiceNow’s Virtual Agent can assist your organisation. Part …

This blog entry is part of a four-part blog series on how ServiceNow’s Virtual Agent can assist your organisation. If …

It’s common for organisations to want something a little bit more than what is on offer by ServiceNow in its …