Virtual Agent: Understanding The Limitations Of LITE

Understanding the difference between Virtual Agent LITE and the full Virtual Agent offering is a must when planning your organisation’s …

ServiceNow & ReactJS

Technology Background

Like any enterprise platform, ServiceNow has a complex relationship with its underlying architecture. Originally, ServiceNow was built on Java …

Performance Testing of Large Scale National Sales Event Website

Summary JDS was engaged to performance test a National Sales Event at a very large scale in 2020. There are …

Working With ACLs In ServiceNow

ACLs or Access Control Lists are the process by which ServiceNow provides granular security for its data and can be …

How ServiceNow’s ‘Virtual Agent’ can assist your organisation: Part 4

This blog entry is part of a four-part blog series on how ServiceNow’s Virtual Agent can assist your organisation. See …

How ServiceNow’s ‘Virtual Agent’ can assist your organisation: Part 3

This blog entry is part of a four-part blog series on how ServiceNow’s Virtual Agent can assist your organisation. Part …

How ServiceNow’s ‘Virtual Agent’ can assist your organisation: Part 2

This blog entry is part of a four-part blog series on how ServiceNow’s Virtual Agent can assist your organisation. Part …

How ServiceNow’s ‘Virtual Agent’ can assist your organisation: Part 1

This blog entry is part of a four-part blog series on how ServiceNow’s Virtual Agent can assist your organisation. If …

Manipulating Service Portal Widgets Without Modifying Them

It’s common for organisations to want something a little bit more than what is on offer by ServiceNow in its …

Virtual Agent Is Your Friend

Don’t underestimate the importance of user satisfaction If there’s one defining characteristic of the social media revolution it’s “make life …

Using Common Functions in the Service Catalog

ServiceNow’s service portal offers a lot of flexibility for customers wanting to offer complex and sophisticated offerings to their users …

Finding Exoplanets with Splunk

Splunk is a software platform designed to search, analyze and visualize machine-generated data, making sense of what, to most of …

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