SAP PowerConnect for Splunk

5 quick tips for customising your SAP data in Splunk

5 quick tips for customising your SAP data in Splunk

Understanding how your SAP system is performing can be a time-consuming process. With multiple environments, servers, APIs, interfaces and applications, there are numerous pieces to the puzzle, and stitching together the end-to-end story requires a lot of work.

That’s where SAP PowerConnect can assist. This SAP-certified tool simplifies the process by seamlessly collating your SAP metrics into a single command console: Splunk. PowerConnect compiles and stores data from each component across your SAP landscape and presents the information in familiar, easily accessible, and customisable Splunk dashboards. When coupled with Splunk’s ability to also gather machine data from non-SAP systems, this solution provides a powerful insight mechanism to understand your end user’s experience.

Given the magnitude of information PowerConnect can collate and analyse, you may think that setting it up would take days—if not weeks—of effort for your technical team. But one of PowerConnect’s key features is its incredibly fast time to value. Whatever the size of your environment, PowerConnect can be rapidly deployed and have searchable data available in less than ten minutes. Furthermore, it is highly customisable in providing the ability to collect data from custom SAP modules and display these in meaningful context sensitive dashboards, or integrate with Splunk IT Service Intelligence.

Here are some quick tips for customising your SAP data with PowerConnect.

1. Use the out-of-the-box dashboards

SAP software runs on top of the SAP NetWeaver platform, which forms the foundation for the majority of applications developed by SAP. The PowerConnect add-on is compatible with NetWeaver versions 7.0 through to 7.5 including S/4 HANA. It runs inside SAP and extracts machine data, security events, and logs from SAP—and ingests the information into Splunk in real time.

PowerConnect can access all data and objects exposed via the SAP NetWeaver layer, including:

  • API
  • Function Modules
  • IDoc
  • Report Writer Reports
  • Change Documents
  • CCMS
  • Tables

PowerConnect has access to all the data and objects exposed via the SAP NetWeaver layer

If your SAP system uses S/4 HANA, Fiori, ECC, BW components or all the above, you can gain insight into performance and configuration with PowerConnect.

To help organise and understand the collated data, PowerConnect comes with preconfigured SAP ABAP and Splunk dashboards out of the box based on best practices and customer experiences:

Sample PowerConnect for SAP: SAP ABAP Dashboard


Sample PowerConnect for SAP: Splunk Dashboard

PowerConnect centralises all your operational data in one place, giving you a single view in real time that will help you make decisions, determine strategy, understand the end-user experience, spot trends, and report on SLAs. You can view global trends in your SAP system or drill down to concentrate on metrics from a specific server or user.

2. Set your data retention specifications

PowerConnect also gives you the ability to configure how, and how long, you store and visualise data. Using Splunk, you can generate reports from across your entire SAP landscape or focus on specific segment(s). You may have long data retention requirements or be more interested in day-to-day performance—either way, PowerConnect can take care of the unique reporting needs for your business when it comes to SAP data.

You have complete control over your data, allowing you to manage data coverage, retention, and access:

  • All data sets that are collected by PowerConnect can be turned off, so you only need to ingest data that interests you.
  • Fine grain control over ingested data is possible by disabling individual fields inside any data sets.
  • You can customise the collection interval for each data set to help manage the flow of data across your network.
  • Data sets can be directed to different indexes, allowing you to manage different data retention and archiving rates for different use cases.

3. Make dashboards for the data that matters to you

You have the full power of Splunk at your disposal to customise the default dashboards, or you can use them as a base to create your own. This means you can use custom visualisations, or pick from those available on Splunkbase to interpret and display the data you’re interested in.

Even better, you’re not limited to SAP data in your searches and on your dashboards; Splunk data from outside your SAP system can be correlated and referenced with your SAP data. For example, you may want to view firewall or load balancer metrics against user volumes, or track sales data with BW usage.

4. Compare your SAP data with other organisational data

It is also possible to ingest PowerConnect data with another Splunk app, such as IT Service Intelligence (ITSI) to create, configure, and measure Service Levels and Key Performance Indicators. SAP system metrics can feed into a centralised view of the health and key performance indicators of your IT services. ITSI can then help proactively identify issues and prioritise resolution of those affecting business-critical services. This out-of-the-box monitoring will give you a comprehensive view of how your SAP system is working.

The PowerConnect framework is extensible and can be adapted to collect metrics from custom developed function modules. Sample custom extractor code templates are provided to allow your developers to quickly extend the framework to capture your custom-developed modules. These are the modules you develop to address specific business needs that SAP doesn’t address natively. As with all custom code, the level of testing will vary, and gaining access to key metrics within these modules can help both analyse usage as well as expose any issues within the code.

5. Learn more at our PowerConnect event

If you are interested in taking advantage of PowerConnect for Splunk to understand how your SAP system is performing, come along to our PowerConnect information night in Sydney or Melbourne in May. Register below to ensure your place.

Register in Sydney or Melbourne

Sydney Event—Tuesday 15 May, 12pm

Splunk Office

Level 1, 141 Walker Street

North Sydney NSW 2060

Splunkify your SAP data with PowerConnect—Sydney

By clicking this button, you submit your information to JDS Australia, who will use it to communicate with you about this event and their other services.

Melbourne Event—Thursday 17 May, 12pm

Splunk Office

Level 16, North Tower, 525 Collins Street

Melbourne VIC 3000

Splunkify your SAP data with PowerConnect—Melbourne

By clicking this button, you submit your information to JDS Australia, who will use it to communicate with you about this event and their other services.

PowerConnect Explainer Video

Find out more

To find out more about how JDS can help you implement PowerConnect, contact our team today on 1300 780 432, or email contactus@jds.net.au.

Our team on the case

Work smarter, not harder. (I didn't even come up with that. That's smart.)

Daniel Spavin

Performance Test Lead

Length of Time at JDS

7 years

Skills

IT: HPE Load Runner, HPE Performance Center, HPE SiteScope, HPE BSM, Splunk

Personal: Problem solving, Analytical thinking

Workplace Solutions

I care about quality and helping organisations get the best performance out of their IT projects.

Organisations spend a great deal of time and resources developing IT solutions. You want IT speeding up the process, not holding it up. Ensuring performance is built in means you spend less time fixing your IT solutions, and more time on the problems they solve.

I solve problems in our customers’ solutions, so customers can use their solutions to solve problems.

Focus. Work hard. Stay positive. It always seems impossible until it’s done.

Daniel Tam

Account Manager

Length of Time at JDS

10 years

Skills

I am an experienced Account Manager, with a strong capability for problem-solving and creating the solutions that best match each customer’s unique requirements. I have a demonstrated technical capability across numerous disciplines, including:

  • Performance testing
  • Application performance monitoring (‘APM’)
  • IT Service Management (ITIL 3 certified)
  • CMDB, automation and orchestration

Workplace Passion

I have a strong passion for understanding our customers’ unique requirements and helping to create solutions that best solve both their technical and business needs.

Our Splunk stories

Posted by Amy Clarke in SAP, Tech Tips
How to maintain versatility throughout your SAP lifecycle

How to maintain versatility throughout your SAP lifecycle

There are many use cases for deploying a tool to monitor your SAP system. Releasing your application between test environments, introducing additional users to your production system, or developing new functionality—all of these introduce an element of risk to your application and environment. Whether you are upgrading to SAP HANA, moving data centres, or expanding your use of ECC modules or mobile interfaces (Fiori), you can help mitigate the risk with the insights SAP PowerConnect for Splunk provides.

Upgrading SAP

Before you begin upgrades to your SAP landscape, you need to verify several prerequisites such as hardware and OS requirements, source release of the SAP system, and background process volumes. There are increased memory, session, and process requirements when performing the upgrade, which need to be managed. The SAP PowerConnect solution provides you with all key information about how your system is responding during the transition, with up-to-date process, database, and system usage information.

Triaging and correlating events or incidents is also easier than ever with PowerConnect through its ability to time series historic information. It means you can look back to a specific point in time and see what the health of the system or specific server was, the configuration settings, etc. This is a particularly useful feature for regression testing.

Supporting application and infrastructure migration

Migration poses risks. It’s critical to mitigate those risks through diligent preparation, whether it’s ensuring your current code works on the new platform or that the underlying infrastructure will be fit for purpose.

For example, when planning a migration from an ABAP-based system to an on-premise SAP HANA landscape, there are several migration strategies you can take, depending on how quickly you want to move and what data you want to bring across. With a greenfield deployment, you start from a clean setup and bring across only what you need. The other end of the spectrum is a one-step upgrade with a database migration option (DMO), where you migrate in-place.

Each option will have its own advantages and drawbacks; however, both benefit from the enhanced visibility that PowerConnect provides throughout the deployment and migration process. As code is deployed and patched, PowerConnect will highlight infrastructure resource utilisation issues, greedy processes, and errors from the NetWeaver layer. PowerConnect can also analyse custom ABAP code and investigate events through ABAP code dumps by ID or user.

Increasing user volumes

Deployments can be rolled out in stages, be it through end users or application functionality. This is an effective way to ease users onto the system and lessen the load on both end-user training and support desk tickets due to confusion. As user volume increases, you may find that people don’t behave like you thought they would—meaning your performance test results may not match up with real-world usage. In this case, PowerConnect provides the correlation between the end-user behaviour and the underlying SAP infrastructure performance. This gives you the confidence that if the system starts to experience increased load, you will know about it before it becomes an issue in production. You can also use PowerConnect to learn the new trends in user activity, and feed that information back into the testing cycle to make sure you’re testing as close to real-world scenarios as possible.

It may not be all bad news. PowerConnect can highlight unexpected user behaviour in a positive light, where you might find new users are introduced to the system, they don’t find a feature as popular as you thought they would. Hence you would then be able to turn off the feature to reduce licence usage or opt to promote the feature internally. PowerConnect will not only give you visibility into system resource usage, but also what users are doing on the system to cause that load.

Feedback across the development lifecycle

PowerConnect provides a constant feedback solution with correlation and insights throughout the application delivery lifecycle. Typically migrations, deployments, and upgrades follow a general lifecycle of planning, deploying, then business as usual, before making way for the next patch or version.

During planning and development, you want insights into user activity and the associated infrastructure performance to understand the growth of users over time.

  • With the data retention abilities of Splunk, PowerConnect can identify trends from the last hour right back to the last year and beyond. These usage trends can help define performance testing benchmarks by providing concurrent user volumes, peak periods, and what transactions the users are spending time on.
  • In the absence of response time SLAs, page load time goals can be defined based on current values from the SAP Web Page Response Times dashboard.
  • With the ability to compare parameters, PowerConnect can help you make sure your test and pre-prod environments have the same configuration as production. When the test team doesn’t have access to run RZ10 to view the parameters, a discrepancy can be easy to miss and cause unnecessary delays.

Once in production, PowerConnect also gives you client-centric and client-side insights.

  • You can view the different versions of SAP GUI that users have installed or see a world map showing the global distribution of users.
  • Splunk can even alert from a SecOps perspective, and notify you if someone logs in from a country outside your user base. You can view a list of audited logins and browse the status of user passwords.
  • The power of Splunk gives you the ability to alert or regularly report on trends in the collected data. You can be informed if multiple logins fail, or when the CPU vs Work processes is too high. Automated scripts can be triggered when searches return results so that, for example, a ServiceNow ticket can be raised along with an email alert.

Even after a feature has completed its lifecycle and is ready to be retired, PowerConnect remains rich with historical data describing usage, issues, and configuration settings in Splunk, even if that raw data disappears or has been aggregated from SAP.

Backed by the power of Splunk, and with the wealth of information being collected, the insights provided by PowerConnect will help you effectively manage your SAP system throughout your SAP lifecycle.

Want to find out more?

Find out more about SAP PowerConnect for Splunk and how it can be a key tool for your business in 2018 by attending our event, "Splunkify your SAP data with PowerConnect" in May.

Choose the most convenient location and date for you, and register below. We look forward to seeing you there.

Register in Sydney or Melbourne

Sydney Event—Tuesday 15 May, 12pm

Splunk Office

Level 1, 141 Walker Street

North Sydney NSW 2060

Splunkify your SAP data with PowerConnect—Sydney

By clicking this button, you submit your information to JDS Australia, who will use it to communicate with you about this event and their other services.

Melbourne Event—Thursday 17 May, 12pm

Splunk Office

Level 16, North Tower, 525 Collins Street

Melbourne VIC 3000

Splunkify your SAP data with PowerConnect—Melbourne

By clicking this button, you submit your information to JDS Australia, who will use it to communicate with you about this event and their other services.

Find out more

To find out more about how JDS can help you implement PowerConnect, contact our team today on 1300 780 432, or email contactus@jds.net.au.

Our team on the case

Work smarter, not harder. (I didn't even come up with that. That's smart.)

Daniel Spavin

Performance Test Lead

Length of Time at JDS

7 years

Skills

IT: HPE Load Runner, HPE Performance Center, HPE SiteScope, HPE BSM, Splunk

Personal: Problem solving, Analytical thinking

Workplace Solutions

I care about quality and helping organisations get the best performance out of their IT projects.

Organisations spend a great deal of time and resources developing IT solutions. You want IT speeding up the process, not holding it up. Ensuring performance is built in means you spend less time fixing your IT solutions, and more time on the problems they solve.

I solve problems in our customers’ solutions, so customers can use their solutions to solve problems.

Focus. Work hard. Stay positive. It always seems impossible until it’s done.

Daniel Tam

Account Manager

Length of Time at JDS

10 years

Skills

I am an experienced Account Manager, with a strong capability for problem-solving and creating the solutions that best match each customer’s unique requirements. I have a demonstrated technical capability across numerous disciplines, including:

  • Performance testing
  • Application performance monitoring (‘APM’)
  • IT Service Management (ITIL 3 certified)
  • CMDB, automation and orchestration

Workplace Passion

I have a strong passion for understanding our customers’ unique requirements and helping to create solutions that best solve both their technical and business needs.

Read more Tech Tips

Posted by Amy Clarke in SAP, Tech Tips
How to revitalise your performance testing in SAP

How to revitalise your performance testing in SAP

When you go live with a new system, feature, or application, you want to be confident in how your system will respond. Performance testing is a critical part of the development cycle for any new or updated application. Performance testing will push your SAP system to the limits, with the aim to find any performance or system bottlenecks before you go live. Enhancing your test with SAP PowerConnect for Splunk will not only help you identify bottlenecks but also get an understanding of how your underlying SAP system behaves under load.

Database metrics can be correlated with performance test data to understand how the system responds to load

There are many benefits to using SAP PowerConnect when testing SAP—starting with rapid deployment.

Rapid deployment

Whether you are using a production or test environment, PowerConnect can be quickly installed, with searchable data available in less than ten minutes. This is good news for performance testing, where deadlines are often tight. It is compatible with NetWeaver versions 7.0 through to 7.5, so if you have older components or are comparing performance after a migration to the latest version, you’ll be covered.

Shortly after installation, you will experience the next benefit—ease of access to data. With an intuitive and highly visual interface, both testing and development teams will have easy and instant access to data from all areas of your SAP system. This will speed up defect investigations, as testers will no longer need to gain special system access or need to submit requests to the Basis team to gather monitoring information.

Highly visual, real-time data

Performance testing may find issues in a variety of places. PowerConnect provides more than 50 dashboards with a visual representation of the data gathered from your SAP system. You can focus on a specific server or look for trends in a system-wide metric. The generated graphs can then be used in the test reports to illustrate resource usage or contention.

Custom code is often more likely to cause issues than out-of-the-box code, which is why it is targeted during performance testing. It can be difficult for testers to know what custom code is doing without working closely with the developers—which isn’t always feasible.

PowerConnect allows you to add monitoring of custom function modules (anything starting with Z_*) by extending its framework. Example extractor code templates are provided to let you collect your own specific metrics very easily. Monitoring your custom code gives your testers increased visibility and frees your developers to work on any bug fixes or changes.

Splunk is a data platform, which means you can mix and match data from other sources to find potential correlations. This can be particularly helpful if you onboard your performance test data. Having both sets of data lets you visualise SAP metrics correlated with test progression. For example, you could compare work process utilisation against user volume, and potentially find system limits in terms of number of concurrent users.

Splunk’s data retention is also a bonus. Inside SAP, the data is aggregated, so detail is not available after a few days or weeks. Knowing when your test started, you can view that time window in Splunk, and still have the same level of detail as the day of the test. This allows you to easily compare today’s performance with the performance from six months ago, greatly helping regression testing analysis.

Volume test optimisation

SAP performance testing will frequently occur alongside volume test optimisation (VTO). This is the process where an SAP expert will analyse the system while under load and make expert tuning recommendations. A common output of VTO is system-wide or server specific parameter changes. It’s sometimes hard for testers to know exactly what parameter changes have been applied, as they typically don’t have access to this config. PowerConnect has a dashboard in the similar vein of a “Gold master” report, which gives testers the ability to compare the current set of parameters across each server, so they can clearly see what has been applied. This dashboard can highlight discrepancies between parameter settings on different servers, which can save time trying to diagnose issues due to misconfiguration.

Parameter comparison between different SAP servers lets testers verify the right settings have been applied without needing system access.

All these benefits give you impressive insight into your SAP system in the test environment—but once testing has completed, it makes sense to have the same level of monitoring in Production. This will give you confidence that you can identify issues as they develop, or perhaps allow you to focus on known triggers so you can act before they become issues.

PowerConnect is the only SAP-Certified SAP to Splunk connector, so you can be sure it has met the stringent SAP development guidelines. You’ll benefit from all the above benefits in production, including rapid deployment, ease of use and fast access to data, a highly visual interface, and the ability to correlate with other Splunk data.

Want to find out more?

Find out more about SAP PowerConnect for Splunk and how it can be a key tool for your business in 2018 by attending our event, "Splunkify your SAP data with PowerConnect." JDS and Splunk are co-hosting three events across Australia between March and May 2018, starting with our event in Brisbane on 28 March. Register today to ensure your place!

Register in one of three locations

Brisbane Event—Wednesday 28 March, 5pm

Tattersall’s Club
215 Queen Street
Brisbane City QLD 4000

 

Splunkify your SAP data with PowerConnect—Brisbane

By clicking this button, you submit your information to JDS Australia, who will use it to communicate with you about this event and their other services.

Sydney Event—Tuesday 15 May, 12pm
Splunk Office
Level 1, 141 Walker Street
North Sydney NSW 2060

Splunkify your SAP data with PowerConnect—Sydney
By clicking this button, you submit your information to JDS Australia, who will use it to communicate with you about this event and their other services.
Melbourne Event—Thursday 17 May, 12pm
Splunk Office
Level 16, North Tower, 525 Collins Street
Melbourne VIC 3000

Splunkify your SAP data with PowerConnect—Melbourne
By clicking this button, you submit your information to JDS Australia, who will use it to communicate with you about this event and their other services.

Find out more

To find out more about how JDS can help you implement PowerConnect, contact our team today on 1300 780 432, or email contactus@jds.net.au.

Our team on the case

Work smarter, not harder. (I didn't even come up with that. That's smart.)

Daniel Spavin

Performance Test Lead

Length of Time at JDS

7 years

Skills

IT: HPE Load Runner, HPE Performance Center, HPE SiteScope, HPE BSM, Splunk

Personal: Problem solving, Analytical thinking

Workplace Solutions

I care about quality and helping organisations get the best performance out of their IT projects.

Organisations spend a great deal of time and resources developing IT solutions. You want IT speeding up the process, not holding it up. Ensuring performance is built in means you spend less time fixing your IT solutions, and more time on the problems they solve.

I solve problems in our customers’ solutions, so customers can use their solutions to solve problems.

Focus. Work hard. Stay positive. It always seems impossible until it’s done.

Daniel Tam

Account Manager

Length of Time at JDS

10 years

Skills

I am an experienced Account Manager, with a strong capability for problem-solving and creating the solutions that best match each customer’s unique requirements. I have a demonstrated technical capability across numerous disciplines, including:

  • Performance testing
  • Application performance monitoring (‘APM’)
  • IT Service Management (ITIL 3 certified)
  • CMDB, automation and orchestration

Workplace Passion

I have a strong passion for understanding our customers’ unique requirements and helping to create solutions that best solve both their technical and business needs.

Read more Tech Tips

Posted by Amy Clarke in SAP, Tech Tips
Visualise and consolidate your data with SAP PowerConnect for Splunk

Visualise and consolidate your data with SAP PowerConnect for Splunk

SAP systems can be complex. If you have multiple servers and operating systems across different data centres and the cloud, it’s often difficult to know what’s happening under the hood. SAP PowerConnect for Splunk makes it easier than ever to get valuable insight into your SAP system, using its intuitive visual interface and consolidated system data.

Leverage the power of Splunk’s intuitive interface

Traditionally, visualising data using SAP has been a challenge. Inside SAP the data is aggregated, so detail is not available after a few days or weeks—assuming historical records are even being kept. The data that is available is often displayed in tabular format, which needs to be manipulated to provide any meaningful analysis. Visualisations within SAP are limited, and inconsistent across platforms.

A key benefit of SAP PowerConnect is its highly visual interface, which allows your IT operators and executives to see what’s going on in your SAP instance at a glance. Once the data is ingested, you have the full visualisation power of Splunk at your disposal. You can also combine other data from Splunk to create correlations and see visual trends between different systems.

The PowerConnect solution provides more than 50 pre-built dashboards showing you the status of everything from individual metrics to global system trends. You also have the option to collect and display any custom metrics via a function module that you develop.

Whether you want to visualise HANA DB performance or global work processes, you can visually track your data to clearly see trends, spikes, and issues over time.

To illustrate the improved visualisation PowerConnect has over native SAP, compare the following:

This screen shows standard performance metrics from within SAP:

SAP Data PowerConnect

SAP PowerConnect for Splunk converts this tabular data and presents it on a highly visual dashboard:

PowerConnect for Splunk

Bring all your data into one place

By using PowerConnect to consolidate your SAP system data within Splunk, you will discover a wealth of information. Detailed SAP data relating to specific servers, processes, and users will be presented in a range of targeted dashboards. You can see live performance metrics, or look back at trends with a high level of granularity from the past months or years on demand.

With your SAP data available in Splunk, you can:

  • Configure custom alerting based on known triggers, or a combination of metrics from multiple servers or processes
  • Be alerted when you hit a certain user load, or when a custom module encounters an error
  • Schedule custom reports to provide a summary of performance from high-level trends right down to low level CPU metrics
  • Monitor and regularly report on key performance indicators, visualising historical trends over time, including important events during the year

Often different teams within an enterprise will each have a tool of choice to monitor their part of the landscape. This may let the team work efficiently, but can hamper knowledge sharing across the organisation. This is especially true with complex tools, where unintended misuse can cause issues so access is often held back. PowerConnect opens up access to your SAP data by making it available to everyone from your basis team to your executives, and removes the silos.

Furthermore, you can further enrich your SAP PowerConnect data by combining data from non-SAP or third-party applications within your organisation. For example, if your SAP system makes calls to a web service that you manage, you can use Splunk to consume available data to help triage during issues, or complete the picture of what your users are doing on the system. This provides an even deeper level of correlation between applications and business services.

Leveraging the power of Splunk and SAP PowerConnect, you will have a consolidated view of your enterprise operational data, with open and accessible information displayed in a highly visual interface.

Want to find out more?

Find out more about SAP PowerConnect for Splunk and how it can be a key enabler for your business in 2018 by attending our event, "Splunkify your SAP data with PowerConnect." JDS and Splunk are co-hosting three events across Australia throughout the month of March. Each event will open at 5pm, with the presentation to take place from 5.30-6.30pm. Light canapés and beverages will be served.

Choose the most convenient location and date for you, and register below. We look forward to seeing you there.

Register in one of three locations

Brisbane Event—Wednesday 28 March, 5pm

Tattersall’s Club
215 Queen Street
Brisbane City QLD 4000

 

Splunkify your SAP data with PowerConnect—Brisbane

By clicking this button, you submit your information to JDS Australia, who will use it to communicate with you about this event and their other services.

Sydney Event—Tuesday 15 May, 12pm

Splunk Office
Level 1, 141 Walker Street
North Sydney NSW 2060

 

Splunkify your SAP data with PowerConnect—Sydney

By clicking this button, you submit your information to JDS Australia, who will use it to communicate with you about this event and their other services.

Melbourne Event—Thursday 17 May, 12pm

Splunk Office
Level 16, North Tower, 525 Collins Street
Melbourne VIC 3000

 

Splunkify your SAP data with PowerConnect—Melbourne

By clicking this button, you submit your information to JDS Australia, who will use it to communicate with you about this event and their other services.

Find out more

To find out more about how JDS can help you implement PowerConnect, contact our team today on 1300 780 432, or email contactus@jds.net.au.

Our team on the case

Work smarter, not harder. (I didn't even come up with that. That's smart.)

Daniel Spavin

Performance Test Lead

Length of Time at JDS

7 years

Skills

IT: HPE Load Runner, HPE Performance Center, HPE SiteScope, HPE BSM, Splunk

Personal: Problem solving, Analytical thinking

Workplace Solutions

I care about quality and helping organisations get the best performance out of their IT projects.

Organisations spend a great deal of time and resources developing IT solutions. You want IT speeding up the process, not holding it up. Ensuring performance is built in means you spend less time fixing your IT solutions, and more time on the problems they solve.

I solve problems in our customers’ solutions, so customers can use their solutions to solve problems.

Focus. Work hard. Stay positive. It always seems impossible until it’s done.

Daniel Tam

Account Manager

Length of Time at JDS

10 years

Skills

I am an experienced Account Manager, with a strong capability for problem-solving and creating the solutions that best match each customer’s unique requirements. I have a demonstrated technical capability across numerous disciplines, including:

  • Performance testing
  • Application performance monitoring (‘APM’)
  • IT Service Management (ITIL 3 certified)
  • CMDB, automation and orchestration

Workplace Passion

I have a strong passion for understanding our customers’ unique requirements and helping to create solutions that best solve both their technical and business needs.

Our Splunk stories

Posted by Amy Clarke in SAP, Tech Tips