Refine, structure and automate the flow of work streamlining your service delivery.

The Enterprise Cloud Company
By placing a service-oriented lens on the activities, tasks and processes that make up day-to-day work life, ServiceNow helps modern enterprise operate faster and be more scalable than ever before. ServiceNow provides a service model that defines, structures and automates the flow of work, removing email and spreadsheets from the process to streamline the delivery of services.
The ServiceNow Platform
To automate and innovate how you work, you need to improve IT service delivery throughout the business. This means no more application backlogs, no more integration boundaries, and less development time and cost. Make your IT‑enabled service applications the centrepiece for business innovation with the ServiceNow platform.

 

Why ServiceNow?


Boost Productivity

Deliver services faster through workflow automation


Self Service

Improve user self-sufficiency & first touch resolution


Resolve Issues Faster

Substitute with your legacy help desk with a fast, automated service delivery


Decrease Risk

Reduce human error and information overload with intelligent analytics


Reduced Tickets

Reduced ticket volumes through self-service & increased service quality

 

JDS Capabilities include:

ITSM Implementation
JDS provides in-depth ITSM implementation experience utilising industry-recognised frameworks and best practices to build successful, optimised ITSM platforms.
Workflow & Catalogue Enhancements
Automation is a game-changer, allowing catalogue requests that originally took days to be fulfilled to be completed within minutes, and without the overhead of human intervention.
Custom Applications
JDS can build custom solutions within an ITSM platform to support customer requirements, enabling the automation of manual tasks and approval processes, along with the digitisation of labour intensive processes.
ITOM (IT Operations Management)
ITOM includes the mapping and monitoring IT services. JDS has been driving auto-discovery, CMDB’s and establishing IT service monitoring for years and have considerable depth in this area.
Performance & Security Enhancements
JDS has over a decade’s experience assisting customers with application availability, end-user experience monitoring, performance, and security testing for a range of ITSM platforms and solutions.
Performance Testing
JDS has extensive Service Now performance testing experience. We have tested Service Now instances for companies all around the world.
Dashboards
JDS can customise and deploy a single-pane-of-glass dashboard to various metrics and data showing critical information about your business applications.

Why choose JDS for your ServiceNow services?

JDS is a ServiceNow Services Partner with extensive experience in ITSM implementation and customisation and a large pool of technical consultants. JDS provides a strategic and differentiated level of partnership with ServiceNow helping customise the ServiceNow platform to our clients’ needs. JDS is also ServiceNow's global partner of choice for testing the performance and availability of their platform.

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