IT security is broken—but help is on the horizon.

2017 may well be the year that people remember as the year we lost our software innocence. This past weekend, we saw an NSA/CIA-related leak leading to massive data loss and the disruption of hospital services and other institutions worldwide, via the ransomware ‘WannaCry’. There have also been recent, highly-publicised allegations that hacking operations have […]

Using Splunk and Active Robot Monitoring to resolve website issues

Recently, one of JDS’ clients reached out for assistance, as they were experiencing inconsistent website performance. They had just moved to a new platform, and were receiving alerts about unexpectedly slow response times, as well as intermittent logon errors. They were concerned that, were the reports accurate, this would have an adverse impact on customer […]

The Australian Defence Reserves Support Council Awards JDS

JDS has again been awarded by the Australian Defence Reserves Support Council, an organisation which assists Reservists both within Australia and overseas. This is the second time JDS has received an ‘Employer Support Award’.  Staff member, Lieutenant Samuel Abdelsayed, nominated JDS for being supportive of his Reserve activities and enabling him to attend all training activities and courses. JDS Managing […]

JDS is now a CAUDIT Splunk Provider

Splunk Enterprise provides universities with a fast, easy and resilient way to collect, analyse and secure the streams of machine data generated by their IT systems and infrastructure.  JDS, as one of Australia’s leading Splunk experts, has a tradition of excellence in ensuring higher education institutions have solutions that maximise the performance and availability of […]

What’s new in ServiceNow for 2017?

ServiceNow has released its latest version, Istanbul, which introduces a game changing innovation for the platform—Automated Test Framework to provide regression testing. The Automated Test Framework will drastically simplify future upgrades as customers will be able to have a high level of confidence in testing releases prior to upgrades quickly and efficiently. This will allow […]

Learning Analytics

CAUDIT Analysis Part 3 View Part 1 Here View Part 2 Here Since 2006, the Council of Australian University Directors of Information Technology (CAUDIT) has undertaken an annual survey of higher education institutions in Australia and New Zealand to determine the Top Ten issues affecting their usage of Information Technology (IT). To help our customers […]

Educational Technology

CAUDIT Analysis Part 2 View Part 1 Here View Part 3 Here Since 2006, the Council of Australian University Directors of Information Technology (CAUDIT) has undertaken an annual survey of higher education institutions in Australia and New Zealand to determine the Top Ten issues affecting their usage of Information Technology (IT). To help our customers […]

Static Variables & Pointers in ServiceNow

When scripting in ServiceNow, be careful how you create your variables. If you refer to an object such as a gliderecord field/column, you are creating a pointer to the ever-present current value rather than a static value at a point in time. Perhaps an example will help explain…   In our fictitious example, Ranner is […]

Student Success Technologies

CAUDIT Analysis Part 1 View Part 2 Here View Part 3 Here Since 2006, the Council of Australian University Directors of Information Technology (CAUDIT) has undertaken an annual survey of higher education institutions in Australia and New Zealand to determine the Top Ten issues affecting their usage of Information Technology (IT). To help our customers […]

HPE Software Spin-Off & Merge With Micro Focus

HPE Software Spin-Off & Merge With Micro Focus   HPE announced at their third quarter results this Wednesday that they will spin off and merge their software division with Micro Focus in a deal worth $8.8 billion. HPE remains majority shareholder at 50.5% of the new combined company with expected annual revenue of $4.5 billion […]

Citrix and web client engagement on an Enterprise system

JDS were engaged by a leading superannuation firm to conduct performance testing of their enterprise applications migrating to a new platform. This was part of a merger with a larger superannuation firm. The larger superannuation firm was unaware of their application performance needs and until recent times, performance was not always a high priority during […]